Customer Service Team Member
Resume:
KISA ZORMELO
CONTACT
**********@*****.***
Germantown, MD
EDUCATION
Bachelor of Science
Information Science
University of Maryland
May 2024
College Park, MD
Associate of Arts
Computer Science
Montgomery College
May 2022
Rockville, MD
RELEVANT
COURSEWORK
Applied Probability and
Statistics I
Discrete Math
Calculus I & II
Database Design and Modeling
ACHIEVEMENTS
CAREER OBJECTIVE
A passionate student with exceptional abilities to thrive both as a team member and in independent work settings. Eager to learn and utilize above- average proficiency in information technology.
WORK EXPERIENCE
Receptionist
Style Plus Salon
July 2021 - current / Germantown, MD
Manage detailed calendars, bookings, and logistics and coordinate schedules optimizing administrative processes.
Utilize electronic systems and databases to ensure efficient tracking and retrieval of information.
Administer financial transactions, invoicing, payments, and expense tracking.
Demonstrate strong attention to detail and organizational skills by ensuring timely completion of tasks and enhancing efficiency in data management and record-keeping for over 5000 clients. Leverage interpersonal and customer service skills to foster positive relationships with clients.
Peer Mentor
Montgomery College
September 2021 - May 2022 / Rockville, MD
Cultivated an inclusive environment for mentees and guided them to promote personal growth and success.
Developed and implemented mentoring programs and activities to increase the positive impact of the program.
Directed and supported mentees' success by providing valuable resources and creating student learning opportunities. Conducted weekly meetings with mentees and generated weekly reports for supervisors to monitor and evaluate progress, address individual needs, and maintain consistent communication. RELEVANT PROJECTS
· Phi Theta Kappa Honor
Society
Utilize R programming to analyze real-world data and apply statistical concepts related to Normal distribution, t distribution, and confidence intervals. By conducting hypothesis testing and constructing confidence intervals, aiming to gain insights into the population parameters and make data-driven decisions based on the statistical outcomes.
Successfully created an inventory database to collect and organize customers' data in SQL and streamline organizational workflows. Supported the development of a program in Java that calculated the lowest and highest sale categories in a Disney World sale report. SKILLS
Great interpersonal and organizational skills
Strong written and verbal communication skills
Time management skills
R
Data analysis
Project management
Close attention to detail
Fluency in English
Basic
proficiency in French
SQL
Coding
Java
Python
Microsoft Office Suite
Google Suite
Contact this candidate