Service Worker Pre
Resume:
Wendy Anne Pajala
E-mail: *****.******@*****.***
Phone: 705-***-****
Certification and Registration Primary Junior Intermediate - Ontario College of Teachers Registration Number: 520 845
Education
May 2007 BACHELOR OF EDUCATION
Nipissing University, North Bay, Ontario, Canada
Primary Junior Division
International Teaching course
ITeach Laptop Learning Program
June 2003 SOCIAL SERVICE WORKER
Northern College of Applied Arts and Technology
Porcupine, Ontario, Canada
Cochrane District Social Services Administration Board
June 1998 BACHELOR OF ARTS
English and Classical Studies
Diploma in Gerontology
Sudbury, Ontario, Canada
Related Experience
May 2015 - Present Auditor / Manager Hilton Hotel
Responsible for ensuring all the transactions are properly coded and charged appropriately.
Ensuring head office receives all daily reconciliation reports
Ensuring all money and inventory is accounted for.
Ensuring quality assurance to all guests
Managing all aspects of ensuring hotel meets Hilton Standards
Handling calls, inquiries and reservations and clerical duties.
Guest service/Hospitality
Managing the operations of the hotel and handling finances, balancing and reconciling accounts; closing out day and commencing new day reports, monitoring and maintaining requisitions and reports and correcting any errors from day shifts; contact customers/guests as required; tracking credit card processes; booking reservations and forwarding relevant messages to appropriate internal departments. Performing all tasks associated with auditing and tracking all transactions with vendors, guests etc.
Winter 2009 -Present OCCASIONAL TEACHER /E.C.E. and E.A.
District School Board Ontario North East
Mee-Quam Youth Residence Occasional Teacher
Spring 2007 GRADE 10 PRE-SERVICE TEACHER
Chippewa Secondary School
Assisted in the development of an Anti-Bully Campaign
Aided in Independent novel studies
Winter 2007 GRADE 4 PRE-SERVICE TEACHER
Shumacher Public School, Shumacher, Ontario, Canada
Planned, implemented and evaluated lessons in all subject areas.
Responsible for developing activity and literacy centers.
Assisted in the use of technology.
Fall 2006 KINDERGARTEN PRE-SERVICE TEACHER
Shumacher Public School, Shumacher, Ontario, Canada
Planned, implemented and evaluated lessons in all subject areas.
Responsible for developing activity, math and literacy centers.
Volunteered with the use of Technology in the school.
INDIVIDUAL TUTORING FOR SPECIAL NEEDS
Our Lady Fatima Catholic School, North Bay, Ontario, Canada
Assisted high risk student in developing strategies with literacy.
Assisted student in completing unfinished work and focusing on areas of difficulty.
Dec. 1998- RESIDENTIAL COUNSELLOR
Jan. 2005 and Cochrane Temiskaming Resource Centre, Timmins, Ontario, Canada
June 2015-
Mar. 2017
Maintained and facilitated activities and programs for person centered therapies.
First Aid/CPR certification.
Non-Violent Physical Crisis Intervention
Experience implementing cognitive behavior therapy, structural family therapy as well as many others.
Extensive experience with multi-cultural groups, high risk clients and their families.
Extensive experience with many forms of developmental disabilities, mental illnesses and behaviors.
April 2002 – SUBJECT MATTER EXPERT AND CUSTOMER CARE
Jan. 2005 Teletech, Timmins, Ontario, Canada.
Experience working with large volumes of people.
Managing accounts, rectifying bills, troubleshooting, and general inquiries/concerns.
Training new employees and assisting supervisors in handling critical calls.
Handling technical calls to troubleshoot services.
Other Work Experience
Dec. 1998 – BOARD OF DIRECTORS (1 year) AND ACTIVE VOLUNTEER
Present TIMMINS PORCUPINE CHAPTER OF THE ALZHEIMER’S
SOCIETY
Member of the Board of Director’s for 1 year where I aided in decisions in allocating funds and organized events and fundraisers.
Facilitate and coordinate fundraisers. Extensive experience working with other charity organizations through Timmins City Bingo where I used to be a licensed caller through the Ministry of Ontario Gaming Commission. Extensive contacts and excellent networking skills within the not for profit sector.
ADDITIONAL QUALIFICATIONS AND SKILLS
Computer Skills: working knowledge of Microsoft Office, Word, Publisher, PowerPoint, Excel, Sharepoint, Access, SAP and many other databases.
Working knowledge of Windows Movie Maker, Kid Pix, Ontario Curriculum Unit Planner, Music Ace 2, and Ontario Report Card.
Active Competitor in Shintani Wado Kai Karate where I am working to achieve a black belt. I compete up to a National Level and have maintained medal status at every tournament I attend.
ABQ English and Religion
Social Service Worker background and 8 years experience in counseling.
AWARDS
National Shintani Wado Kai Karate Tournament Silver medal winner last two years (2005 and 2006).
Rings of Recognition Employee Achievement Award (Six time recipient), Teletech.
Father O’Gorman Memorial Award ( 1992)
TRAINING WORKSHOPS
Running Record Workshop, January 2007
Geometry Workshop, January 2007
Number Sense and Numeration Workshop, January 2007
Data Management and Probability Workshop, January 2007
Mental Math Workshop, January 2007
Measurement Workshop, January 2007
Patterning and Algebra Workshop, January 2007
E-Teacher certificate, January 2007
Building Futures, December 2006
I Teach (Assistive Technology), February2007
Implementation of anti-bully campaign
Non Violent Physical Crisis Intervention
EXTRA CURRICULAR ACTIVITIES
Karate, mixed martial arts, swimming, volleyball, basketball, soccer, music, theatre, traveling, camping, hiking, kayaking, charity for children.
Timmins-Porcupine Minor Soccer Inc. Coach for U13 division House League.
I am also in the process of developing a charity for underprivileged children to promote and encourage children to follow their dreams. The premise is to provide children with the means to nurture their talents and their self confidence and to provide what is needed to achieve this.
REFERENCES
Tammy McIntyre
Manager GT
South Porcupine, ON
Carrie Mills
Northern College
John Wickie
CEO Televations
Sudbury, ON
Joel Guisto
Get Invited
Jennifer Frappier
Metis Nation of Ontario
Christine Rivers
Guest Service Agent
Hampton Inn Timmins
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