Business Development Customer Care
Resume:
Race: African Gender: Male Age: ** years Residence: 168 Lombardy Road, Broad Acres, Johannesburg 2021.
Mobile: +277******** E- mail: ady0me@r.postjobfree.com
PERSONAL PROFILE
I am a certified Chartered Marketer with over 25-year experience in Sales, Marketing and Distribution. I have 15 years executive experience and have a record of accomplishment in strategy development and execution, market research, project management and building high performance teams.
I am a passionate, dynamic, highly energetic and driven individual who enjoys a challenge. I have worked in different roles and many industries including Beverages, Tobacco, Agriculture (Grain Management & Derivatives, Farm Inputs & Implements) as well as Sugar.
SKILLS & KNOWLEDGE
●Project Management
●Effective Communication skill
●Strategy development
●Marketing Research and Data analysis
●SAP Advanced and Cloud ERP suite
EDUCATION & PROFFESSIONAL MEMBERSHIP
●Chartered Marketer (2010) – Wits Business School
●MBA (2004) - Buckinghamshire Chilterns University.
●Post Graduate Diploma in Marketing (2001) - Buckinghamshire Chilterns University
●BCOM (1992) – UNISWA
●Marketing Association of South Africa
●Chamber of Commerce (SA)
●Chartered Institute of Marketing (UK)
●Consumer Goods Council (SA)
●Technical Committee Member of The African Union Youth Fund (Addis Ababa, Ethiopia) –Feb 2018- Dec 2022.
GOVERNMENT PRINTING WORKS - PRETORIA
Director: Market Development & Customer Care: (September 2017 to date)
Key Responsibilities
●Develop a Client Base locally and in SADC & Africa for security printing of passports, identity documents, ballot papers, visas, certificates (educational), firearm licenses.
●Provide Strategic leadership and guidance in the execution of the communication strategy and plan for all corporate communication & branding.
●Develop & execute sales and customer care strategies and objectives
●Manage Publications, Contact Centre department and Knowledge Management Hub
●Responsible for the analysis of customer feedback & database, design and implementing of service improvement projects & operational efficiencies
●Execution of the customer segmentation plan & regional stakeholder engagements
●Implementation of the compliance, risk & company performance strategies
●Develop and manage customer Service Level Agreements (SLA’s)
●New Business Development
ACHIEVEMENTS:
●New Business development in SADC Arena achieving increased revenue gains in excess of R 1.5 billion (5%) (2017-2020)
●Establishment of a Knowledge Management Hub within GPW
●New product developments for SAPS/Tourism/Science & Technology projects
TRIOMF SWAZILAND (Pty) Ltd.
Head of Sales & Marketing: (September 2014 to August 2017)
Direct Reports: 3 Regional Depot Managers Budgetary control: R 100 Million
Key Responsibilities
●Develop & Manage communication strategies
●Responsible for the coordination of Promotional Initiatives
●Development of internal & management policies & procedures
●Represent company in Stakeholder engagement
●3rd Party contract management
●Warehouse, stock, fleet, financial, orders and Credit Management.
●People management including performance management
ACHIEVEMENTS:
●Market share and revenue growth of 45% in the 1st year of operation
●New channel establishments including the Liquid fertilizer launch into Eswatini & Mpumalanga regions
●Establishment of new customers & new product launches.
Reasons for Leaving: Career Growth
Marketing & Key Accounts Manager (Sept 2010 to Aug 2014) Key Responsibilities
Direct reports: 4 Area Managers Budgetary control: R 950 Million
●Area management and New Business development
●Management of Agents, Distributors & Key Accounts
●Planning & Route service orientation
●Coordination of supply chain for products & services
●Forecasting and pricing
●Production of Business & Marketing Plans
●Profitability ratios and margins through SAP.
ACHIEVEMENTS
●Launching of Selati products in KZN as a new market entrant.
●New establishment & appointment of Agencies throughout KZN
Reasons for Leaving: Career change
NATIONAL MAIZE CORPORATION (Pty) Ltd.
Chief Operations Officer (Feb 2005 to August 2010)
Direct reports: Technical Manager & 4 Depot Managers Budgetary control: R 450 million Key Responsibilities
●Management of Operations & Technical Departments
●Translating of Business Strategy and development of Marketing & Business plans
●New business development
●Budget formulation
●Hedging
●Inventory management through Syspro and Procurement of grains (locally & internationally)
●Systems management & Scheduling
●Setting and management of KPI’s
ACHIEVEMENTS
●Design & Commissioning of a Prepacking House for Grain Products (Rice, Beans, Groundnuts, Yellow & White Maize)
●Design of new brands- Sihlobo rice & Umndeni Beans
●New projects for Eswatini Farmers to farm raw materials suitable for Food Security in Eswatini
Reasons for leaving: Migration
Sales & Marketing Manager – (Sept 2004 to Feb 2005)
Direct reports: 3 Area Managers Budgetary control: R 100 million Key Responsibilities
●Formulation of market penetration strategies (short/medium term)
●Setting of territory targets and align to department’s budget
●Marketing & promotional initiatives
●Departmental fleet management.
●Handle Key Accounts
●Coordinate & liaise with other departments (Finance & Distribution)
Reasons for Leaving: Ethical dilemma
BRITISH AMERICAN TOBACCO
Area Manager - (Sept 1996- July 2004)
Direct reports: 3 Area Representatives Budgetary control: R 150 million Key Responsibilities
●Management of Agents & regional Distributors
●Management of Field Managers & reps
●Market Segmentation, Trade Marketing & Category management
●Inventory management, Logistics and budgetary control
●Performance Management
ACHIEVEMENTS
●Appointment of Regional Distributors and Conventional Agents
●Implemented a Stock Management System resulted in a savings of R30 million per annum
Reasons for leaving: Career growth
COCA-COLA
Sales Representative – (Jan 1993 – August 1996) Key Responsibilities
●Management of 4 merchandisers
●Maximizing sales in routes
●Market development and allocation of coolers
●Trade complaints attendance
●Promotions & Key management
●Market intelligence reports
ACHIEVEMENTS
●New territory and channel development growth revenue 30 % market share
●Top Rep for Eswatini 1993/1994/1995/1996
●Merit Award for Coca- Cola 1993 in the Region
Reason for leaving: Career growth
REFERENCES
Adv. Sifiso Nyoni
Executive Legal & Governance Director- Brand SA
Mr. Fidelis Vusi Dlamini
Group HR Director - Tsogo Sun
Mr. Sibane Mngomezulu.
Former Group Strategy Executive/CEO EIPA Barloworld. SA
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