Winston Barnard III

• Tacoma, WA ady0lv@r.postjobfree.com 360-***-****

https://linkedin.com/in/winston-barnard-itandtechnology/

IT Support Analyst

IT Support Analyst with over 19 years of experience in Information Technology Support, Information Technology Education and Training, Hardware Repair, and Software Installation and Root Cause Analysis. Proficient at applying timely and effective technical strategies, networking support, product development and testing for Mac, PC, iOS, and Android devices both onsite and remotely. Proven track record of success, system configuration and integration, audio and video installation, and implementing creative strategies in all phases of the IT project lifecycle. Strong background in field research, data mining, and developing effective policies and procedures to enhance product quality and user experience. Provides expert quality analysis and resolution for technical issues to ensure customer loyalty.

CORE COMPETENCIES

Enterprise IT Support

Subject Matter Expert

Network Cable Management

Port Activation and Configuration

Business Process Improvement

Software Deployments

Cisco Network Switches

Data Analysis

Technology Mentor

IT Helpdesk Support

Network Support

Server Account Administration

App Creation

Digital Tablet Publishing

Debugging and Troubleshooting

Technical Skills

GSM, UMTS, CDMA, EDGE, EVDO

4G and 5G Technologies

SQL – Blackberry Enterprise Servers

Mac, PC, iOS & Android Support

PowerShell & Exchange Management Shell

SCCM

Unix

JIRA

Linus/Python Familiarity

Adobe Creative Cloud/Digital Suite

ServiceNow

BMC Remedy

KACE Systems Management Appliance

Training and Development

IIS Setup & Configuration

New Mac, PC, Android and iOS setup, config and user training

PROFESSIONAL EXPERIENCE

CITY OF SEATTLE Seattle, WA Nov 2022 - present

IT SYSTEMS SUPPORT ANALYST II

Onsite IT Systems Support - New PC Desktop / Laptop/ Tiny PC

setup, config & deployment

IT Service Hub – Ticketing -Service Request, Task, Incidents and Change Management

Microsoft Endpoint Configuration Manager – (SCCM) Device Management

Typically work with CISCO VOIP Hardware phones, Microsoft (Office) 365, Networking, WIFI Mobile (iOS & Android)

Active Directory, Software installs and deployment, Desktop, Phone and Email support.

AZURE MFA Authentication App (iOS & Android), MS Teams

Assist other Engineering Teams as needed for current and future deployments as needed.

Work in conjunction with Engineering Teams on new, current and existing IT Projects as needed.

Works on and resolves new, existing and older escalated Incidents

CANCER RESEARCH AND BIOSTATISTICS Seattle, WA April- Sept 2022

IT SYSTEMS SUPPORT ANALYST II

Onsite IT Systems Support - New PC Desktop / Laptop setup, config, deployment, and New Hire Orientation

BMC Remedy to track all IT requests

IT Systems Management - KACE Systems Management Appliance

Typically work with Mitel VOIP Hardware phones, Office365, Networking, WIFI Mobile (iOS & Android)

Active Directory, Software installs and deployment, Desktop, Phone and Email support

AZURE MFA Authentication App (iOS & Android), MS Teams

KACE Appliance used (in lieu of SCCM)to manage New / Existing PC Deployments, software updates and patching

Utilized BMC Track-IT ! IT and Technology support / resolution

Weekly Staff IT Team and Helpdesk meetings to go over what is being worked on, resolution status and future work

Sole onsite IT Support 3-5 days a week as needed

STARBUCKS CORPORATE HEADQUARTERS Kent, WA 2021- 2022

IT PRODUCT SUPPORT ANALYST-SR

Worked on and supported new EPOS solution for Drive-Thru. Utilizing iOS and Android software / hardware.

Created and ran bi-weekly Cross Team meeting and incident review. Tracked new, known or emerging issues.

Worked in collaboration with Technology Teams to include Engineering, Dev, QA and Project Management.

Utilized ServiceNow, App Center, Office, and Confluence to create and update daily and weekly App metrics.

FISERV OUTPUT SOLUTIONS Kent, WA 2020-2021

IT SUPPORT ANALYST

Managed computer, hardware, software, VOIP, user access and network support for over 1000 valued clients.

Sole IT Support Analyst for Print Production Warehouse. Manage all software and hardware installs.

New user system and software access. To include new PC setup, config, re-image and technology recycling.

Day to day support of local and remote users to include all software installs. Sole onsite IT Support Analyst.

HUNTER MEDIA PHOTOGRAPHY Freelance 2002 - Present

PRINCIPAL PHOTOGRAPHER – OWNER

https://www.huntermediaphotography.com

Provide professional photography services for weddings, portraits, graduations, headshots, nature, and events.

Created online portfolio for over 1,000 photos through developing website to display work to potential clients.

Assisted County Council woman with campaign by volunteering photography services.

Managed and photographed literature drops and targeted voters’ homes to increase visibility and increase votes.

NORDSTROM CORPORATE HEADQUARTERS Seattle, WA 2014 - 2020

IT CLIENT TECHNOLOGIES TECHNICIAN II

Managed computer, hardware, software, VOIP, user access and network support for over 400 valued clients.

Collaborated with technology organization to utilize tools needed to enhance customer experience.

Supported monthly voicemail system and tape backups at 5 different corporate locations.

Conducted monthly corporate voicemail digital and tape backups within 6 local Seattle locations.

RELIANCE NETWORK Bellevue, WA 2014

MLS WEB TICKET MANAGER

Streamlined day to day operations and supported clients with technical inquiries to increase product knowledge.

Reduced total number of active user incidents by 25% by ensuring the correct team received accurate instruction.

Provided client training and IT support for products and services purchased through the company.

Managed SEO, webpage optimization, intranet and webpage design.

Professional Experience Continued:

MICROSOFT, INC. Redmond, WA 2013 - 2014

OFFICE 365, MIPS CHANGE/PATCHING TEAM

Setup, stage and configure SQL Reporting servers to work in conjunction with (Blackberry Enterprise Server) BES.

Maintains, setup, and configure Office 365 and provided configuration and patching updates – weekly and monthly.

Performed initial configuration of new systems for upgrades, general server maintenance, remote setup, and patching.

Reported and repaired internal and external monitoring issues to ensure system integrity and efficiency.

AMAZON, INC. Seattle, WA 2012 – 2013

OPERATIONS SUPPORT, COUD DRIVE SUPPORT ENGINEER

Tested, setup and configured Cloud Drive App for Windows, Mac, iOS, Android and Kindle. QA testing as needed.

Collaborated with Cloud Drive Teams to ensure builds were scheduled for repair and completed within timely manner.

Developed and implemented tools to aid Operations and Maintenance Teams to increase productivity ratings.

Created Cloud Drive Team (Noida, India) to increase offshore skill sets and product knowledge. Technical trainings.

ADOBE SYSTEMS, INC. Seattle, WA 2011 - 2012

QUALITY ENGINEER - DIGITAL PUBLISHING SUITE

Provided high level technical support for Enterprise customers within USA, Asia, and Europe markets.

Developed apps for Store submissions to be available on Amazon Kindles, Android Markets and Google Play.

Prioritized client issues for resolution with various Engineering Product owners and on-call Engineering teams.

Improved internal Adobe and KB systems and provided team with suggestions to improve processes and procedures.

PREVIOUS EXPERIENCE

OFFICE 365 – ENTERPRISE BUILD TECHNICIAN MICROSOFT, INC. Redmond, WA

IT & TECHNOLOGY SUPPORT – HELPDESK - NOC CORBIS, INC. Seattle, WA

IT LEAD TECHNICAL SUPPORT SPECIALIST & SME MENTOR THE ELEVEN AGENCY Irvine, CA

OFFICE 365 – ENTERPRISE BUILD TECHNICIAN MICROSOFT, INC. Redmond, WA

WIRELESS DATA NETWORK SUPPORT LEAD WDS GLOBAL (XEROX) Kirkland WA

EDUCATION

GENERAL STUDIES BLACK & WHITE PHOTOGRAPHY – MINOR MUSIC PERFORMANCE

MONTGOMERY COLLEGE – GENERAL STUDIES

ADVANCED TECHNICAL ASSOCIATES – MAJOR INTEGRATED MULTIMEDIA TECHNOLOGIES

OLYMPIC COLLEGE - ATA – INTEGRATED MULTIMEDIA TECNOLOGIES DEGREE - 2004

US PETTY OFFICER 3rd CLASS IC3 US NAVY – NAVAL BASE – CHICAGO, IL & BREMERTON,WA (1999 – 2001)

COMMON CORE ENGINEERING INTERIOR COMMUNICATIONS ELECTRICIAN – Chicago, IL( 1999-2000)

US NAVAL IC “A” SCHOOL – (1999)

US NAVAL BASE BREMERTON NAVY LEGAL SERVICE OFFICE – CLAIMS ADJUDICATOR (2000-2001)

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