Aimee Carey

** ***** ********** *** ******** service experience

Shreveport, LA 71119

ady0k8@r.postjobfree.com

+1-318-***-****

Very loyal and reliable applicant with over 15 years management, customer service and sales experience

Authorized to work in the US for any employer

Work Experience

Work from Home Customer Service Representative

Randstad - Shreveport, LA

August 2022 to July 2023

• Answered customer service calls for Aetna, CVS, J P Morgan Chase, and PayFlex members.

• Assisted members with their FSA, LFSA, RRA, MRA, HCSA, HRA, and HSA accounts. Receptionist

Community Angels of Hope - Bossier City, LA

August 2018 to July 2022

Managed the office duties such as answering phones, relaying messages, ordered office supplies, handled clients personal bills and making payments.

• front desk and front office

• Screened and directed calls, took messages

• Contacted clients

• Verified insurance

• Input customer information

• Made copies and scanned documents

• Maintained office records

Daycare Provider

self employeed - Shreveport, LA

April 2017 to August 2018

• Took care of 6 children ranging in age from 6 months to 6 years old.

• Fed, changed, and monitored all their daily activities

• Potty trained

Restaurant Manager

Wendys - Shreveport, LA

August 2015 to February 2017

• Managed all restaurants daily business and managed a crew of 25.

• Handled all money coming in and out of store.

• Managed scheduling and payroll

Patient Care Provider

Golden Patient Care - Shreveport, LA

May 2014 to April 2015

• Cared for elderly patients at their home.

• Assisted with all daily needs such as, feeding, dressing, cleaning, and cooking.

• Handled shopping, light housekeeping, and laundry. Customer Service Manager

Rent One - Bossier City, LA

May 2011 to May 2014

• Handled all customer sales

• Activated, set up, and monitored all customer accounts

• Updated files

• Took payments, and handled bill collecting.

• Scheduled appointments for service calls, deliveries, and pick ups. Accomplishments

Top sales for 10 months in 2013

Dental Assistant/Receptionist

Affordable Dentures - Shreveport, LA

July 2009 to May 2011

• Assisted in oral surgeries

• Made impressions for full set and partial dentures

• Took and processed x-rays

• Answered phones.

• Scheduled patient appointments.

• Took payments and bill collecting.

• Filed patient medical charts.

Hotel Manager

Royal Inn - Shreveport, LA

September 2009 to April 2011

• Managed all front desk duties

• Took payments and gave refunds if necessary.

• Answered phones.

• Made reservations.

• Housekeeping duties cleaned rooms and did laundry.

• Handled customer requests

Customer Service Manager

U.S. Support company - Shreveport, LA

April 2006 to July 2009

• Handled Comcast cable customers from New Jersey.

• Set up and cancelled services

• Issued credits and any other billing issues

• Upgraded services: cable, internet, and phone.

• Phone skills used

• Managed customer accounts

• Conducted customer service surveys

• Resolved customer issues

• Booked appointments for clients

• Worked in the inbound call center

• Assisted customers via live chat

• Collected and documented orders

Small Business Sales

Bellsouth - Shreveport, LA

July 2001 to March 2006

• Set up new small business accounts.

• Sold and upgraded phone lines, internet, and cellular services to small businesses.

• Handled all account billing.

• Set up service appointments for new service, and service issues. Accomplishments

Member of the Pinnacle Club top 10% of sales for the entire company in 2001. Restaurant Manager

Taco Bell - Bossier City, LA

October 1997 to July 2001

• Managed all restaurants daily business and managed a crew of 25.

• Handled all money coming in and out of store.

• Managed scheduling and payroll

Education

Bachelor's degree in Surgical Technology

Career Technical College - Shreveport, LA

2005 to 2006

Bachelor's degree in Criminal Justice

Bossier Parish Community College - Bossier City, LA 1994 to 1996

High school diploma in General Studies

Parkway High School - Bossier City, LA

August 1991 to May 1994

Skills

• Childcare Provider (10+ years)

• Child Care (10+ years)

• Day Care (5 years)

• Dental Receptionist (6 years)

• Dental Assisting (6 years)

• Medical Imaging (6 years)

• Restaurant Management (10+ years)

• Medical Billing (6 years)

• Chairside Assisting (6 years)

• Infection Control Training (10+ years)

• Medical Scheduling (6 years)

• Home Care (5 years)

• Food Preparation (10+ years)

• Time management (10+ years)

• Microsoft Excel (10+ years)

• Office manager experience (10+ years)

• Dentrix (6 years)

• Laboratory Experience (6 years)

• Laundry (10+ years)

• Insurance Verification (6 years)

• Medical Records (6 years)

• Clerical Experience (10+ years)

• Office Administration (10+ years)

• Front Desk (10+ years)

• Senior Care (6 years)

• Meal Preparation (10+ years)

• Live Chat (3 years)

• HIPAA (6 years)

• Phone Etiquette (10+ years)

• English (10+ years)

• Computer Skills (10+ years)

• Caregiving (7 years)

• Retail Sales (10+ years)

• Microsoft Word (10+ years)

• Logo design (3 years)

• Graphic design (5 years)

• Facebook Advertising (2 years)

• Customer support (10+ years)

• Spanish (2 years)

• CRM software (5 years)

• Sales (10+ years)

• Inside sales (10+ years)

• Communication skills (10+ years)

• Customer service (10+ years)

• Medical collection (5 years)

• Windows (5 years)

• Social Media Management (4 years)

• Search Engine Optimization (SEO) (3 years)

• Web Design (5 years)

• Financial concepts (10+ years)

• Accounting (10+ years)

• Computer literacy (10+ years)

• Negotiation (10+ years)

• Basic math (10+ years)

• Typing (10+ years)

• Cash management (10+ years)

• Adobe Photoshop (2 years)

• Adobe Illustrator (3 years)

• Driving (10+ years)

• Google Docs (8 years)

• Administrative experience (10+ years)

• Medical office experience (10+ years)

Languages

• Spanish - Beginner

Certifications and Licenses

ServSafe

CPR Certification

First Aid Certification

Registered Dental Assistant

Food Handler Certification

X-Ray Certification

Child Development Associate Certification

Contact this candidate