Customer Service Representative
Resume:
PATRICIA MULLINS
***** ****** ****** **. ** Apt. #202 Albuquerque, NM 87112 *********@*****.***
Seeking a position for a Medical Receptionist with the opportunity for growth and advancement. I am proficient in Access database, Excel, Word, Power Point, spreadsheets along with excellent bookkeeping skills. I am very knowledgeable with our policies and procedures. I am highly motivated with a high level of productivity, strong desire and determination to achieve both personally & professionally, open to learning new skills and bodies of knowledge.
EDUCATION
Business Technology Brookline College
MAY OF 2009 – MAY OF 2010
Graduated from Brookline College with a Business Technology Certification and awarded the Director’s Award for maintaining a 4.0 GPA. Studied Database design, Business Principles, Publishing and Presentations, Business Management and Communications, along with Spreadsheets and Accounting.
High School Diploma Ganado High School
AUGUST OF 2005 – MAY OF 2007
Studied basic high school curriculum and graduated in 2007.
EXPERIENCE
Relationship Banker-BANK OF THE WEST November 2022 to Current
Opened new accounts for customers, set appointments with clients for account maintenance/updates, completed outbound leads calls for customer relationship reviews, assisted bank tellers with processing daily deposits/withdrawals while helping customers in drive thru, filed loan documents & scanned them to back offices.
Customer Service Representative- FIDELITY INVESTMENTS April 2022 to November 2022
Tasking inbound calls to assist client participants with their health and wellness insurance. Guided clients on how to access and navigate through opting into health insurance via web and mobile access. Assisted with annual enrollment and transferred participants to their health care carriers when needed.
Member Service Representative II- Nusenda Credit Union
MAY OF 2016 – May of 2022
Assists with inbound coming calls. While accurately processing member transactions. Helps with troubleshooting and resolves member issues. Works to achieve Call center metrics along with the ability to multitask by helping other peers within the Credit Union.
Service Banker- Bank of The West
AUGUST OF 2014 – MAY OF 2016
Provided high quality customer service by processing account holder transactions efficiently and accurately. While, uncovering cross sell opportunities of bank products or referring customers to other areas of the bank.
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SKILLS
• Strong Leadership Skills • Excellent Communication Skills • Strong Critical thinking skills • Well Organized
ACTIVITES
• Excellent Customer Service • Good time management • Good Problem-solving skills
I have shadowed the Consumer loan processing, Records, MVD processing, and Home equity departments within Nusenda. I was able to gain further knowledge and understand policies and procedures within these departments. This really helped me to transition from an MSR I to an MSR II. I enjoy working for Nusenda and appreciate their values and principles as a non-profit financial institution. I would enjoy contributing more as well.
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