Maria McMillin

Customer Service Twin Falls, ID **301

ady0jo@r.postjobfree.com

702-***-****

Authorized to work in the US for any employer

Work Experience

Everise, Inc

Account Services Tech

C3 / Cox – Twin Falls, Idaho

February 2019 to June 2023

Hired as account services

August 2022 became licensed insurance agent in and transferred to United Health care for Open enrollment until December 15, 2022.

Became Licensed insurance in January,2023 for Property and casualty. I now hold 3 licenses

Member and Provider services for Centene health

Corporate Customer Service Representative - Senior floor lead

Williams-Sonoma, Inc. - Las Vegas, NV

February 2009 to December 2018

Hired as a customer service representative

Promoted to Logistics Coordinator 3 months later

Promoted to Corporate Customer service representative 4 years later

Received inbound calls and correspondence from customers who have tried to resolve their issue through regular customer service channels. These customers have written or called the Corporate Office or the CEO for help in resolving their issue

Resolve issues reported to the Better Business Bureau

Advise Senior Vice Presidents and above of steps taken to resolve issues and update when resolved.

Have received exceeds expectations or Outstanding on all monthly and yearly reviews.

Customer Service/Delivery Manager

RC Willey - Las Vegas, NV

April 2002 to February 2009

Hired as a customer service representative at the Summerlin store

Transferred to Warehouse/delivery customer service 3 months later

Promoted to Expediter 1 year later

Promoted to delivery customer service manager 1 year later

Conceptualized, created and designed the department

Trained 15 customer service representative

Spoke to escalated customers and resolve delivery issues.

Created schedules for the department depending on expected volume and department standards

Conducted Bi-weekly team meetings

Conducted counseling sessions with under performing associates

Completed yearly reviews for associates

Received Quarterly Bonus for exceeding performance standards

Assistant Area Manager

Ginguss Formalwear - Kansas City, KS

November 1991 to November 2001

Started as a sales/wedding associate.

Promoted to store manager 6 months later

Promoted to Assisted Area Manager 1 year later

Assisted regional manager with day to day operations of 6 area stores.

Planned and organized Bridal shows and fashion shows for prospective brides and grooms.

Education

Associate in Business Management

College of Southern Nevada - Las Vegas, NV

September 2003 to May 2005

Skills

Customer Service, Call Center, Customer Care, CSR, Customer Support

Certifications/Licenses

Associates degree in Business Management May 2007 to Present College of Southern Nevada

Licensed in Accident and Health or Sickness and Property and Casualty

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