Customer Service Representative
Resume:
Maria McMillin
Customer Service Twin Falls, ID **301
******************@*****.***
Authorized to work in the US for any employer
Work Experience
Everise, Inc
Account Services Tech
C3 / Cox – Twin Falls, Idaho
February 2019 to June 2023
Hired as account services
August 2022 became licensed insurance agent in and transferred to United Health care for Open enrollment until December 15, 2022.
Became Licensed insurance in January,2023 for Property and casualty. I now hold 3 licenses
Member and Provider services for Centene health
Corporate Customer Service Representative - Senior floor lead
Williams-Sonoma, Inc. - Las Vegas, NV
February 2009 to December 2018
Hired as a customer service representative
Promoted to Logistics Coordinator 3 months later
Promoted to Corporate Customer service representative 4 years later
Received inbound calls and correspondence from customers who have tried to resolve their issue through regular customer service channels. These customers have written or called the Corporate Office or the CEO for help in resolving their issue
Resolve issues reported to the Better Business Bureau
Advise Senior Vice Presidents and above of steps taken to resolve issues and update when resolved.
Have received exceeds expectations or Outstanding on all monthly and yearly reviews.
Customer Service/Delivery Manager
RC Willey - Las Vegas, NV
April 2002 to February 2009
Hired as a customer service representative at the Summerlin store
Transferred to Warehouse/delivery customer service 3 months later
Promoted to Expediter 1 year later
Promoted to delivery customer service manager 1 year later
Conceptualized, created and designed the department
Trained 15 customer service representative
Spoke to escalated customers and resolve delivery issues.
Created schedules for the department depending on expected volume and department standards
Conducted Bi-weekly team meetings
Conducted counseling sessions with under performing associates
Completed yearly reviews for associates
Received Quarterly Bonus for exceeding performance standards
Assistant Area Manager
Ginguss Formalwear - Kansas City, KS
November 1991 to November 2001
Started as a sales/wedding associate.
Promoted to store manager 6 months later
Promoted to Assisted Area Manager 1 year later
Assisted regional manager with day to day operations of 6 area stores.
Planned and organized Bridal shows and fashion shows for prospective brides and grooms.
Education
Associate in Business Management
College of Southern Nevada - Las Vegas, NV
September 2003 to May 2005
Skills
Customer Service, Call Center, Customer Care, CSR, Customer Support
Certifications/Licenses
Associates degree in Business Management May 2007 to Present College of Southern Nevada
Licensed in Accident and Health or Sickness and Property and Casualty
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