Customer Service Administrative Assistant
Resume:
Donna A Musella
Remote position
Schenectady, NY 12308
***************@*****.***
Looking for the perfect work from hom home position. Willing to learn
I enjoy interacting with people
I enjoy helping others
I am a problem solver
I am willing to work any shift
I am organized
And work well on my own
Authorized to work in the US for any employer
Work Experience
Private Caregiver
Priority Care Staffing - New York, NY
April 2022 to Present
Companion to an elderly lady
Preparing meals
Transportation to Dr. Appointment
Transport to hair appointment
Administrative Assistant
Baptist Health System - Judson Meadows Assisted Living - Glenville, NY 2015 to Present
Front desk, preparing ancillaries, Dr. appointments, check ins, answering phones, forwarding calls, various duties, entering data,
Phelbotomist
Ellis Hospital - Schenectady, NY
1993 to 2005
In house draws, as-well-as, remote draws, lab testing and record keeping Phlebotomist
Albany Red Cross - Albany, NY
1999 to 2000
Off-site blood draws, equipment check in,
Donor interview, and testing.
Phlebotomy Technician
St. Clare's Hospital - Schenectady, NY
1992 to 1994
Worked in the lab at st clares, doing in house blood draws, Medical Assistant/Phlebotomist
Albany Medical Center - Albany, NY
1986 to 1991
Worked with hematology/oncology at the children’s cancer center, and neurology center, as well as blood lab.
Dental Assistant
Dr. Kahn DDS - Troy, NY
1976 to 1983
Chair side assistant, general and surgical
Office supervisor
Book keeping, appointments, and ordering.
Education
High school diploma in Business
Colonie Central High School - Colonie, NY
1967 to 1969
Skills
• Chairside assisting (10+ years)
• Dental assisting (10+ years)
• Dental office experience (10+ years)
• Dental receptionist (10+ years)
• Laboratory experience (6 years)
• Dentrix
• Office experience (10+ years)
• Infection control (10+ years)
• Insurance verification (10+ years)
• Medical scheduling (10+ years)
• Administrative experience (8 years)
• Office manager experience (10+ years)
• Medical billing
• Anatomy knowledge (10+ years)
• Transcription
• Phlebotomy (10+ years)
• Customer service (10+ years)
• Dispatching (4 years)
• Time management (10+ years)
• Mechanical knowledge (10+ years)
• ICD-10
• ICD-10
• Medical terminology
• Microsoft Excel
• Medical Coding
• Medical Records
• HIPAA
• Personal Assistant Experience
• Vital Signs
• Phone Etiquette
Assessments
Attention to detail — Completed
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Work style: Reliability — Expert
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Medical terminology — Familiar
December 2021
Understanding and using medical terminology
Full results: Familiar
Home health aide skills — Proficient
September 2021
Providing care to patients in a home setting
Full results: Proficient
Medical receptionist skills — Proficient
February 2020
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer service fit — Proficient
March 2020
Measures the traits that are important for high-quality customer service. Full results: Proficient
Patient-focused care — Highly Proficient
December 2021
Responding to patient concerns with sensitivity
Full results: Highly Proficient
Administrative assistant/receptionist — Completed
September 2021
Using basic scheduling and organizational skills in an office setting Full results: Completed
Receptionist — Completed
February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate