Account Manager

Matthew S Cutrer

*** **** **** ****** **, Winter Haven Fl 33884 863-***-**** ********@*****.***

Professional Summary

Results-driven transportation coordinator with a solid track record of coordinating shipments, managing carrier relationships, and ensuring on-time delivery. Experienced in building customer relationships, negotiating rates, and optimizing logistics operations. Seeking a challenging role as a transportation coordinator to leverage my skills and contribute to efficient transportation management.

Skills:

Transportation Management Systems (TMS)

Customer Relationship Management

Negotiation and Contract Management

Cold Calling and Prospecting

Shipment Tracking and Documentation

Data Entry and Record Keeping

Communication and Interpersonal Skills

Problem Solving and Conflict Resolution

Leadership and Teamwork

Work History:

Account Manager Navajo Expedited, Winter Haven, FL May 2021 - June 2023

Effectively communicated with customers at various levels to provide updates on load statuses.

Conducted data entry tasks to maintain accurate records of shipments and customer information.

Coordinated with internal departments to ensure timely pick-up and delivery of goods.

Transportation Coordinator Jerue Logistics Solutions, Winter Haven, FL November 2019 - May 2021

Prospected and built relationships through cold calling and face-to-face communication to generate new business opportunities.

Negotiated rates with customers and carriers using a variety of matrices to secure favorable pricing.

Tracked carriers from the time of signing rate confirmations through to delivery.

Maintained ongoing communication with customers to ensure the safe and timely delivery of products.

Logistics Account Executive Total Quality Logistics, Tampa, FL June 2018 - November 2018

Entered load tenders according to customer specifications, ensuring accurate and timely execution.

Scheduled pick-up and delivery times to meet the requirements of shippers and receivers.

Located carriers to cover required and available loads.

Conducted daily check calls with carriers to confirm estimated time of arrival (ETA), temperatures, and locations.

Proactively resolved issues by communicating with carriers, shippers, and customers throughout the transportation process.

Community Sales Specialist Residential - SPECTRUM, Tampa, FL December 2015 - August 2018

Identified new prospecting opportunities and qualified prospects to increase closing percentages.

Conducted in-person, telephone, and email cold calling to generate leads and generate revenue.

Engaged in network activities aimed at funneling leads and building customer relationships.

Multiple Dwelling Unit Direct Sales Representative Bright House Networks, Tampa, FL March 2014 - December 2015

Established relationships with residential customers by identifying and qualifying prospects through telephone and door-to-door visits.

Developed relationships with property management to generate new leads and close sales.

Tap Audit Bright House Networks, Auburndale, FL January 2006 - March 2014

Verified serviceability for current and potential subscribers.

Collaborated with other departments to address installations, wiring issues, and technical support.

Took on a leadership role in training new employees and implementing sales practices to acquire new subscribers.

Accomplishments:

Achieved consistent ranking in the top ten for employee production, demonstrating a strong work ethic and commitment to exceeding expectations.

Successfully surpassed quota each year, consistently achieving over 100% of target, showcasing exceptional performance and results-driven approach.

Received recognition for outstanding productivity and contribution to team success, highlighting a strong track record of high performance and consistent delivery.

Education:

1996 – 1998 Louisiana State University- Baton Rouge, LA

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