COVER LETTER FOR LARISSA MOORE

Dear Hiring Manager,

I am an experienced Business Administrator and Procurement Agent/Buyer seeking an opportunity at your company.

I have a strong track record and am looking forward to bringing my skills and abilities to the team.

I am a positive and energetic person who was the lead trainer for my department and created a training program and lead to writing of the training department that was absent from their team for years. The committee was called the Buyer Certification Team and it took us a total of three (3) years to write documentation, create training videos, and develop a new hire checklist for the new buyers and continue to educate the team on standardization of best practices to ensure we had strong, engaged, knowledgeable team members who knew how to execute our service standards to our customers and internal stakeholders.

As Material Manager for the Outpatient Surgery unit, I worked with my director to introduce NEW PRODUCTS & TECHNOLOGY to the hospital system by vetting products and equipment for changes needed to ensure better patient outcomes with white paper review by our Revenue Management and Surgical Physicians New Product and Technology review board committee.

I was also on the founding Event Planning Committee to help the department with planning team events to ensure the team knew we considered them to be part of our department family. In 2020, we received the first LOVE ME SERVICE STANDARD AWARD that was companywide recognition, for demonstrating our care for our team members.

The experience I have gained in my career has prepared me well to succeed in a management role. I am well-versed in administrative systems and have demonstrated competencies in strong communication skills, highly organized and team leader. I will provide comprehensive office leadership and support while boosting productivity and operational efficiency.

In reference to the gap in employment shown on my resume, I capitalized on an opportunity to travel to gain new experiences, foster personal development, and bring a renewed perspective to my field of study. This period of travel allowed me to build strong connections with other individuals and cultures, which has cultivated new growth and a better understanding of my future goals.

Please look at my enclosed resume for more details about my work experience and qualifications. I'd really like to speak with you more about the position, and I look forward to hearing from you soon.

Warm regards,

Larissa Moore

689-***-****

ady0hi@r.postjobfree.com

Larissa Jamelyn Moore

ady0hi@r.postjobfree.com

689-***-****

Overview: Business Management graduate with a concentration in Psychology with over 25 years of World Class business experience working and inspiring engaged employees to produce quality service, training, establish best practices to create an empowered team. Seeking a position in a new career field to utilize my professional talents and creativity to elevate a team to a new standard of performance while providing WORLD CLASS customer service experience to internal and external customers.

Work Experience:

FLORIDA ENERGY WATER & AIR, ALTAMONTE SPRINGS FLORIDA

06/023 – Present

Recruited to work on Water Surveys at Home Depot in Casselberry and Maitland Florida instead of Solar Appointments as a part-time employee.

Collect Homeowner information about their water quality and home filtration systems.

Generated Sales leads as band ambassador

Ensured surveys were completed with accuracy and submitted to office and management daily using the Genius scan application.

CAPITAL BANK MAITLAND, FLORIDA

03/2023 – 06/2023

Interviewed and trained New Hires on the Management Training program and systems.

Ran fundraising events for the D.A.R.E. program at major local on-site locations.

Performed in store marketing, brand ambassador for Sunnova Solar Company and appointment setting at local Home Depots for customers who are homeowners and wanted to install solar systems.

ADVENTHEALTH MAITLAND & ALTAMONTE SPRINGS, FLORIDA

07/2006 - 02/2022

Worked for hospital for 15 years promoted to various business roles listed:

BUYER/PROCUREMENT AGENT II –TRAINING LEAD AND TOP BUYER FOR 2 YEARS OUT OF 73 BUYERS (3 YEARS)

BUYER/PROCUEMENT AGENT I –LEAD OF AUDIT TEAM AND EVENTS COMMITTEE (2 YEARS)

MATERIALS MANAGER –DUAL ROLE ALSO BUSINEES OFFICE MANAGER: ROLE MODEL AWARDED AT ANNUAL PERFORMANCE REVIEW (8 YEARS)

BUSINESS OFFICE MANGER DUAL ROLE ALSO MATERIALS MANGER –ROLE MODEL AWARDED ANNUAL PERFORMANCE FOR 5 YEARS IN ROW UNTIL PROGRAM ENDED AT THE COMPANY (8 YEARS)

PHYSICIAN OFFICE MANAGER –SUCCESSFUL SET UP OF NEW SURGEON’S OFFICE AND HIRED STAFF THAT ARE STILL WORKING AT THE OFFICE (1 YEAR)

DEPARTMENT UNIT SECRETARY –ROLE MODEL AWARDED AT ANNUAL PERFORMANCE REVIEW (2 YEARS)

BUYER/PROCUEMENT AGENT TASKS (5 YEARS OF EXPERIENCE)

Procurement of supplies and service contracts as requested by hospital facilities for multiple commodities including Surgery, Lab, Biomedical repairs of equipment and Service Contracts including physician office rents and recurring payments to a supplier.

Surgery product knowledge to assist facilities with ordering.

Service contract knowledge to aid facilities requesting repairs and loaners for contracted equipment by creating blanket Purchase Orders for the facilities to use to easy of requesting repairs/loaners.

Assisted in identifying contracted suppliers that meet schedule, provide quality at contracted rates.

Maintain quotes for ad hac requested products and services.

Ensure material is ordered was delivered on time for facilities need and advised of any backorder delays.

Resolved problems and issues arising from purchase of services, supplies and equipment backorders or discontinuations.

Developed Continuous Buyer Education Program for 73 buyers to ensure each commodity procurement agent was trained in vital software programs and best practice processes to ensure the department’s standards of customer service.

Served as the Lead Trainer for the Buyer Certification Team that developed the department’s training program for our various commodities.

Managed shipping cost reduction by determining the best shipping method for the supplies to be delivered to meet the requesting department needs.

Maintained Supplier database information and requested all updates, new suppliers were made in the system and approved for ordering.

Worked with Receiving Warehouse Managers on our OPEN ORDER report to ensure product was received on time and marked as received in the inventory system to ensure current par levels and begin the invoicing payment process.

Reconciled Supplier Invoicing Discrepancies to ensure the correct contracted pricing was applied and the correct unit of measure.

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MATERIAL MANAGER TASKS (8 YEARS OF EXPERIENCE)

Ordered supplies and services for the Operating Room, Business Office Team, and Nursing areas in the department.

Maintained and set inventory levels for the department central supply area and nursing areas.

Lead annual inventory reconciliation of the Financial Services Department and CFO budget reporting and forecasting.

Worked with surgical sales representatives to ensure on time delivery of surgery trays, implants, and supplies for scheduled surgery cases to ensure they are processes in the system and are in the Supply Chain database for patient billing.

Vetted new suppliers and products to ensure they are approved for use at the facility and ensure billing reimbursement and requested quotes from the suppliers to present to Revenue management.

Vetted new products and technologies and helped the director to champion supplier at the monthly Revenue Management committee meetings to request technology and product changes and requested quotes to provide to the committee.

Requested white papers for New Products and Technology to use for justification to committee why new equipment/product changes is needed for the surgeons to have best patient outcomes.

Created processes for the team to ensure materials and services needed are vetted and processed correctly for payment and patient safety.

PHYSICIAN/ BUSINESS OFFICE MANAGER TASKS (9 YEARS OF EXPERIENCE):

Strong interpersonal and communication skills utilized to lead, organize, train, motivate team members to be engaged financial/business decision makers demonstrating our core values of honesty, integrity and stewardship; received additional ROLE MODEL pay for excellence with leading my team.

Encouraged and built mutual trust, respect, and cooperation among all surgical team members.

Supervised Business office employees by maintained all day-to-day operations. Identified best practices with the team and the Director to ensure excellence of our team was reflected throughout the department.

Provided coverage in all business office employee positions well enough to perform duties in employees' absence. Cross trained all business office team members to be strong coverage during planned vacation time and unexpected absences.

Ensured employees received positive recognition, answered questions, and gratitude during their shifts.

Established and maintains open, collaborative relationships with my business office team members and talked through any conflicts that arose between them to resolve them quickly and fairly.

Trained and enforced best practices for our department in which we were recognized by the corporate Financial Department to be the test center for new process and software program implementations.

SWIFT TRANSPORTATION MEMPHIS, TENNESSEE

03/1997 -02/2006

PROMOTED TO VARIOUS POSITONS DURING MY 9 YEAR WORK HISTORY LISTED:

TECHNICAL COORDINATOR/CUSTOMER SERVICE REPRESENATIVE III – Liaison for the IT and Customer Service Teams

SENIOR NATIONAL ACCOUNT MANAGER- position was created for promotion after making a request for advancement.

AREA CUSTOMER SERVICE REPRENTATINVE –AWARD DIAMLER CHRYSLER CARRIER OF THE MONTH (MARCH 2003)

NATIONAL ACCOUNTS REPRENSTATIVE- AWARDED TOP CARRIER FOR THE KELLOGGS ACCOUNT (JANUARY 2001)

CUSTOMER SEVICE TASKS (9 years of Experience)

Developed and maintained WORLD CLASS Customer Service to assigned accounts.

Monitored delivery tracking to ensure on time delivery. Communicated delays to the customer and the delivery site(s).

Responsible for appointment scheduling and noting scheduling contact.

Assisted with EDI translations and rejected data to make corrections needed for data to processed by the supplier.

Identified areas of business growth including growing the Staples Area Account of $50,000 to a NATIONAL ACCOUNT of $2 million a year.

Created and lead team events committee including bowling league teams.

Education:

DEVRY UNIVERSITY, MAITLAND, FLORIDA (2006-2008) GRADUATED - BACHELOR OF SCIENCE DEGREE IN BUSINESS TECHNICAL MANAGEMENT: 4.0 SUMMA CUM LAUDE

UNIVERSITY OF MEMPHIS (1993-2003) FULL TIME STUDENT FOR FIRST YEAR THEN WORKING STUDENT TAKING 1-2 CLASSES A SEMESTER AS WORKING SCHEDULE ALLOWED PSYCHOLOGY/BUSINESS MANAGER

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