Customer Service Representative
Resume:
Brittany Bailey
Fort Myers, FL
Strong experience individual seeking for a customer service position willing to learn and gain more experience, familiar with pos software's. Great communication skills, highly reliable person willing to learn on the job. Honest and trustworthy with the ability of loving to deal with technical support issues and help solving the problem. Experience with appointment setting as well as engaging with customers, clients and other individuals.
Attention to details with a positive attitude with active listening skills. An amazing personality with great team player skills.
Work Experience
Customer Service Advocate
ModivCare Solutions LLC - Fort Myers, FL
May 2021 to Present
• Schedule, route, and dispatch trips to all manner of providers
• Help coordinate mass transportation when needed
• Administer trips for volunteer/independent drivers and mileage reimbursement program
• Complete all documentation and process tasks associated with mileage mapping and application procedures if responsible for volunteer/independent drivers and mileage reimbursement programs
• Work with transportation providers and health care facilities to resolve problems
• Assign reservations to network providers to ensure that vehicle resources are used most to meet client demand
• Manage with transportation providers
• Ensure accurate trip data input
Warehouse Associate
Amazon Warehouse - Fort Myers, FL
September 2021 to February 2022
• Selecting
• Picking/packing
• Shipping Orders
• Counting
• record
• keeping a clean area
Work from Home Customer Service Representative
Tpisa - Fort Lauderdale, FL
March 2021 to January 2022
Process payments
high energy attitude
data entry
inbound calls
set up and activate customers account
evaluate customers account information
Inform customer on billing information
Remote Customer Service Representative
Intel - Doral, FL
July 2020 to January 2021
• Answer phones
• Self discipline
• Computer processing
• Data entry
• Ability to close a sale
• Up selling
• Technical support
Security Guard
hawk eye LLC - Fort Lauderdale, FL
August 2019 to September 2020
• Check in visitors
• greet guest
• monitor property entrance
• inspect and patrol premises regularly
• monitor surveillance cameras
Warehouse Associate
ShipMonk - Fort Lauderdale, FL
May 2017 to December 2019
• Restocking shelves
• Process and packing orders
• Counting inventory
• Ensuring orders shipped in timely manner
• Picking and packing
Cashier
Eleven - Fort Lauderdale, FL
January 2018 to September 2019
• Greeting customers
• Cashing out customers, Make money orders and Lotto,
• Make food
Server
Daily Grill - Fort Lauderdale, FL
August 2016 to March 2018
• Take and input orders for the kitchen.
• Assured all orders are cook and plated correctly.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Provide customer service and hospitality
• Clean and restock at the end of my shift for next shift
Customer Service Representative
Alorica
March 2010 to February 2015
Work from Home
• Answer telephone calls regarding existing accounts.
• Make requested policy and account changes.
• Respond to questions and concerns about service, and escalate calls appropriately.
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• Consult with customers to evaluate needs and determine best options.
• Counsel customers on options for service.
• Upgrade service and offer additional service packages or options.
• Consistently improve customer satisfaction through expert resolution of convicts, issues, and concerns.
Education
High School Diploma
Fort Lauderdale High School
Skills
• Expedited Learner
• Attention to detail
• Accuracy
• Active listener
• Appointment Setting
• Communication
• Cash handling
• Detail Oriented
• Front Desk Representative
• Problem Solving
• Multi-tasking
• Microsoft Word Excel, Office
• Technical Support
• POS
• Troubleshooting
Contact this candidate