Customer Service Team Member
Resume:
Quintoria Tall
Midfield, AL 35228
*************@*****.***
Seeking to obtain a challenging and professionally rewarding position in an administrative capacity where my abilities, training, and experience will be mutually beneficial to me and with a company that enables me to learn and implement new technologies for the betterment of the organization that will utilize my skills and experiences and will provide me with the opportunity for growth and advancement.
Work Experience
Access Center Representative
University of Alabama Health Services Foundation - Birmingham, AL
February 2017 to August 2023
Responsibilities include accurately and efficiently answering and completing calls that are received from patients, their caregivers, relatives, and other members of the healthcare team while providing the highest level of customer service.
Scheduling patient appointments
Prioritizing patients’ health problems according to their urgency
Educating/advising patients and making safe, effective decisions under the direction of the patient’s physician
Excellent customer service skills coupled with enthusiasm and compassion are required.
Customer Service Manager
Wal-Mart - Pelham, AL
March 2009 to April 2013
Responsibilities were to have consistent customer interaction. Work one on one with customers to assist in resolution of issues and concerns related to products sold and services offered.
Process monetary transactions such as wire transfers, utility payments
Carry out investigation on challenges faced by customers and give appropriate solutions to the challenges
Handle communications with customers through mediums like email, letter, phones, suggestion box notes, and a one-on-one interview
Conduct recruitment and training for new workers, as well as sanction or terminate the service of customer service representatives
Offer resolutions to complaints and issues concerning customer orders
Collect information on agents and other staff performance from customers to make judgment on their performance
Get up-to-date information about all products
Offer refund to customers when the need arises
Compile and print customer complaints and suggestions and present them to the appropriate authorities
Investigate and identify the part of the Walmart that needs improvement
Coordinate with the management on the initiatives that help improve customer service
Take advantage of social media as a medium of responding to customer complaint
Monitor the statistics on supports
Handle customer concern over the price of a product and the ads
Offer counsel to customers on their chances of getting a refund for product return
Work with other departments in ensuring that all customer related issues are attended to.
Administrative Assistant
Orkin Pest Control - Birmingham, AL
July 2008 to December 2008
Responsibilities included reporting to the Branch Manager and provide day-to-day, front-line administrative support and customer service.
Respond to customer inquiries, resolve complaints and maintain documentation
Provide customer service by sending emails, answering questions and responding to general requests both internally and externally
Schedule appointments
Collect information and prepare reports
Organize and prioritize information
Process accounts payable and receivables
Assist with accounts payable, accounts receivable reconciliation and processing cash receipts/deposits
Assist with creating and updating various monthly management reports
Assist with the purchase of office supplies and equipment in accordance with company purchasing policies and budgetary restrictions
Cashier
Winn-Dixie - Birmingham, AL
January 2008 to July 2008
Responsibilities were to increase customer confidence and loyalty by providing accurate, fast and courteous customer checkout.
Maintain financial responsibility in the service lane.
Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner
Listen to and appropriately escalate customer concerns to management with a positive attitude
Manage lane according to service standards
Inform customers of specials and promotions as requested by company or store management
Properly record sales through the scanning system; operate cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate
Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost
Put up discarded or returned merchandise
Return carts to shopping cart corral
Assist in training new cashiers
Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management
Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy
Perform other job-related duties as assigned
Team Member
Kentucky Fried Chicken - Birmingham, AL
October 2005 to December 2007
Responsibilities included achieving good daily customer satisfaction as well as achieving good sales. As a KFC Team Member, one can feel enjoyment while being at work.
Serve delightful food from eye-boggling full meals to savoring desserts. Serving customers in the front counter
KFC Team Members may also serve the customer from the kitchen - they cook the ordered meals
KFC also has great sympathy for the customers and team members alike. They want to have a cheerful and interactive atmosphere around. Being a KFC Team member involves being cheerful all the
time, delightfully serving the customers with a smile
Being a KFC Team Member also involves one to serve the meals to the customers
A KFC Team Member is also responsible for keeping a cheerful and friendly atmosphere among
customers
Education
Bachelors in Business Management
Jacksonville State University
2016
High School Diploma
Midfield High School
2007
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