Quintoria Tall

**** ******* *****

Midfield, AL 35228

ady0h1@r.postjobfree.com

205-***-****

Seeking to obtain a challenging and professionally rewarding position in an administrative capacity where my abilities, training, and experience will be mutually beneficial to me and with a company that enables me to learn and implement new technologies for the betterment of the organization that will utilize my skills and experiences and will provide me with the opportunity for growth and advancement.

Work Experience

Access Center Representative

University of Alabama Health Services Foundation - Birmingham, AL

February 2017 to August 2023

Responsibilities include accurately and efficiently answering and completing calls that are received from patients, their caregivers, relatives, and other members of the healthcare team while providing the highest level of customer service.

Scheduling patient appointments

Prioritizing patients’ health problems according to their urgency

Educating/advising patients and making safe, effective decisions under the direction of the patient’s physician

Excellent customer service skills coupled with enthusiasm and compassion are required.

Customer Service Manager

Wal-Mart - Pelham, AL

March 2009 to April 2013

Responsibilities were to have consistent customer interaction. Work one on one with customers to assist in resolution of issues and concerns related to products sold and services offered.

Process monetary transactions such as wire transfers, utility payments

Carry out investigation on challenges faced by customers and give appropriate solutions to the challenges

Handle communications with customers through mediums like email, letter, phones, suggestion box notes, and a one-on-one interview

Conduct recruitment and training for new workers, as well as sanction or terminate the service of customer service representatives

Offer resolutions to complaints and issues concerning customer orders

Collect information on agents and other staff performance from customers to make judgment on their performance

Get up-to-date information about all products

Offer refund to customers when the need arises

Compile and print customer complaints and suggestions and present them to the appropriate authorities

Investigate and identify the part of the Walmart that needs improvement

Coordinate with the management on the initiatives that help improve customer service

Take advantage of social media as a medium of responding to customer complaint

Monitor the statistics on supports

Handle customer concern over the price of a product and the ads

Offer counsel to customers on their chances of getting a refund for product return

Work with other departments in ensuring that all customer related issues are attended to.

Administrative Assistant

Orkin Pest Control - Birmingham, AL

July 2008 to December 2008

Responsibilities included reporting to the Branch Manager and provide day-to-day, front-line administrative support and customer service.

Respond to customer inquiries, resolve complaints and maintain documentation

Provide customer service by sending emails, answering questions and responding to general requests both internally and externally

Schedule appointments

Collect information and prepare reports

Organize and prioritize information

Process accounts payable and receivables

Assist with accounts payable, accounts receivable reconciliation and processing cash receipts/deposits

Assist with creating and updating various monthly management reports

Assist with the purchase of office supplies and equipment in accordance with company purchasing policies and budgetary restrictions

Cashier

Winn-Dixie - Birmingham, AL

January 2008 to July 2008

Responsibilities were to increase customer confidence and loyalty by providing accurate, fast and courteous customer checkout.

Maintain financial responsibility in the service lane.

Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner

Listen to and appropriately escalate customer concerns to management with a positive attitude

Manage lane according to service standards

Inform customers of specials and promotions as requested by company or store management

Properly record sales through the scanning system; operate cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate

Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost

Put up discarded or returned merchandise

Return carts to shopping cart corral

Assist in training new cashiers

Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management

Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy

Perform other job-related duties as assigned

Team Member

Kentucky Fried Chicken - Birmingham, AL

October 2005 to December 2007

Responsibilities included achieving good daily customer satisfaction as well as achieving good sales. As a KFC Team Member, one can feel enjoyment while being at work.

Serve delightful food from eye-boggling full meals to savoring desserts. Serving customers in the front counter

KFC Team Members may also serve the customer from the kitchen - they cook the ordered meals

KFC also has great sympathy for the customers and team members alike. They want to have a cheerful and interactive atmosphere around. Being a KFC Team member involves being cheerful all the

time, delightfully serving the customers with a smile

Being a KFC Team Member also involves one to serve the meals to the customers

A KFC Team Member is also responsible for keeping a cheerful and friendly atmosphere among

customers

Education

Bachelors in Business Management

Jacksonville State University

2016

High School Diploma

Midfield High School

2007

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