Cornellius Jarido

Network Security Operations & System Administration

ady0gz@r.postjobfree.com • 484-***-****

www.linkedin.com/in/cornellius-jarido-48859421

Camden, NJ 08105

Summary

I am an analytical IT professional with over 20 years of experience installing, configuring, maintaining, and administering servers, laptops, and desktops. Adept at delivering solutions tied to system optimization, managing several projects from planning through implementation, and building strong relations with vendors and users. Proven track record of diagnosing, assessing, and resolving complex technical and customer issues. Offering strong expertise in Windows server & Active Directory domain administration, technical and help-desk support, software development, and LAN/WAN management. In-depth knowledge of Waterfall and agile methodologies. Able to prioritize multiple assignments and maintain various systems including desktop and other applications within IT, corporate, and production environments.

Technical Proficiencies

Information & System Security:

Nmap, Nessus, Root Cause Investigations, Solar Winds, SCCM Patch and OS Deployment.

Datacenter Management:

Server install & Setup, Rack management, Backups and Cabling

Network Administration:

SolarWinds, Symantec Endpoint Management, DNS, DHCP, Active Directory, Print Server, File Server, Group Policy, Backup, Visio Network & Data Center Diagramming

Operating Systems:

All Microsoft, IOS, Linux Centos and Red Hat.

Virtualization:

AWS, VMware, Citrix, Virtual Box, Virtual PC

Ticket Management:

ZenDesk, Metrix, Heat, SysAid, Service Desk, Remedy

User Support:

Remote Support:

Slack, Office 356, Teams, Box

CA Nessus, CA SecureLink Administration, CA ITCM, Zoom, WebEx

Career Experience

Auction4ahobby LLC, Allentown, PA September 2019 – Present

Owner Operator

Play an integral role as the online retail book seller, carrying out various online retail activities for business growth. Create effective business strategies, buy the company’s merchandise, maintain financial records, and execute various markets. Relying on a broad knowledge of the business, respond to customer inquiries, calling on the support of subject matter experts in other departments as needed; supports account management through analysis of call patterns and trends; and serves as the primary point of contact for quick hit member requests.

Receive and process customer inquiries and/or issues and ensure timely and complete resolution of customer issues, inquiries are primarily by phone and e-mail. Track all incoming inquiries to ensure accuracy and consistency in responses.

Recommend frequently asked questions to be included in a knowledge base. Primary contact for assisting with quick-hit customer requests.

Anticipate problems and offer recommended solutions.

Possess the ability to communicate with member company representatives on a wide variety of issues and represent the company effectively and ensure total customer satisfaction with external customers.

Possess a broad knowledge of the company’s mission, structure, vision, values, operating principles, and procedures including.

Manage multiple concurrent objectives, projects, groups, or activities. Work independently and use effective judgment in prioritization and time allocation.

Demonstrate the ability to deal well with change.

Utilize effective working relationships in a matrix environment and across functional, departmental, and divisional activities while fulfilling and shipping online orders.

TEKsystems – Placement at National Resilience., Inc, Durham, NC Oct 2021 – March 2022

Systems Administrator III

System Administrator at an advanced biopharmaceutical manufacturing facility supporting 150+ users through ZenDesk call ticketing system. Server support for a fully virtualized server environment using VMware. End user support in a mixed environment of Windows, and MAC laptops. Oversee equipment procurement for projects by purchasing necessary servers, software and licensing. Establish good relationships with vendors. User onboarding and offboarding. User account management using active directory Training required for the facility included. GxP which are regulations and guidelines applicable to life sciences organizations that make food and medical products such as drugs. Good Laboratory Practice (GLP), Current Good Manufacturing Practices (cGMP), Quality Risk Management ICH Q9 Training. Certified Gowning practices to enter Labs and Manufacturing. VMware server management. Laboratory and Manufacturing support of computer integrated systems such as PI DataLink and ProcessBook. Blue Mountain Regulatory Asset Manager IT Administrator. Veeva Vault Document management system.

Olympus of the Americas, Center Valley, PA 2007 – 2020

System Administrator, 2017 – 2020

In a HIPPA regulated environment leveraged strong technical expertise in administrating Active Directory, AWS provisioning migrating and maintaining servers. Office 365, SecureLink, Nessus, SolarWinds, Print Server, File Server, Dropbox, and Break Fix. Conducted OAI’s nationwide network, datacenter using VMware and Symantec endpoint protection management. Delivered full assistance to 600+ users across the corporate headquarters and an additional 500+ users in a dozen satellite offices. Scheduled, read, and utilized PowerShell scripts for task automation. Enabled the deployment and management of updates and security patches to nodes and servers using SCCM. Addressed and assessed complex issues by using several system monitoring tools. Maintained content filtering, Symantec antivirus solutions, and internal & external AWS DNS servers. Oversee equipment procurement for projects by purchasing necessary servers, software and licensing. Establish good relationships with vendors.

Maintained network security and reliability through VMware installation, maintenance, documentation, planning, and testing of Windows and Linux servers while administrating complex support components.

Ensured on-time project delivery and maximum customer satisfaction by using Waterfall and agile methods of software development.

Managed any escalated issues regarding operating systems and MS active directory from the ITS helpdesk.

Computer Support Specialist Level 3, Medical Systems Group, 2009 – 2017

Diagnosed and resolved issues related to all electronic, video, and computer-related products by responding to customer inquiries via phone, faxes, and emails; updated tickets. Entered proper data into a database to enable accurate reporting about frequency and costs of incidents. Analyzed customer requests by providing advanced product support for repairs and dispatch FSEs to ensure smooth running of all required operations.

Met the requirements of customers, sales representatives, and field service engineers by providing comprehensive centralized support for electronic, video, personal computer, and network products.

Computer Support Specialist Level 2, Medical Systems Group, 2007 – 2009

Created and issued a variety of technical materials to FSEs, sales representatives, customer service representatives, and multiple customers. Administered CA SysEdge and Spectrum monitoring platforms.

Built and maintained strong relations with 700+ remote customers through CA ITCM.C

Monitored 300+ Devices through CA Spectrum®

Utilized CA Spectrum® Service Manager (Service Manager)

Utilized CA Spectrum® Report Manager (Report Manager)

Highly proficient managing and using the CA Spectrum is a tool that provides the capability to monitor and manage IT infrastructure that is based on the business services that it provides. Rather than managing a collection of network devices, servers, and applications; you can organize and manage these elements based on how they provide or support specific services. CA Spectrum service models offer visibility on how the infrastructure elements affect the availability of the business services. This visibility aids in prioritizing infrastructure faults that are based on their impact to business services, and highlighting weaknesses in the environment. The Service Manager application includes a comprehensive set of tools for creating, managing, and monitoring business services, Service Level Agreements (SLAs), and service customer models in CA Spectrum. Leveraging CA Spectrum fault-management capabilities, Service Manager provides real time and historical insight into the status of your service management components. It also provides a suite of reports for all service management components which can be generated with the CA Spectrum Report Manager application.

CCA Industries, East Rutherford, PA 2005 – 2007

Network Administrator / Mac Administrator

In charge of auditing and maintaining servers to drive network service improvement. Successfully managed Open Directory, Workgroup, NetBoot, IChat, Windows Services, and user directory, password resets, email accounts, and distribution lists. Configured the entire company with SysAid and complex components such as Dell Power Edge 1950, Dell Power Vault MD1000 SAS, Dell PowerVault 124T LTO-3, Smart-UPS RT 6000 VA RM 208 V IPS, and a 42U rack. Delivered wide-ranging support to the creative design department, employing Extensis Suitcase 10-X-1, Adobe Suite 10x-CS2, Photoshop, Illustrator, Acrobat Pro, Quark, FlightCheck, Office X, and all native applications. Coordinated an Image View sever, managing documents and configuring users and groups. Enabled the installation and configuration of an ISA Server 2600, Virtual PC, Windows NT 4 2003 and 2000, and parallel and Macintosh G5 desktops. Conducted hardware upgrades, file restoration, backup scripts, and archiving through Symantec Veritas Backup Exec 8x-11d. Coordinated the McAfee Enterprise Antivirus and remote desktop. Deployed a variety of elements such as a firewall, Proxy, web caching, logging, and filter software.

Spearheaded an installation project from equipment procurement through installation.

Improved network service experience by utilizing LAN/WAN, workstations, operating systems, applications, and DNS as well as SMTP, IMAP, DHCP, and POP3.

Administered the Macintosh OS X server for software installations, user management, LDAP configuration, and file and print service delivery.

Additional Experience

Help Desk Levels 1 & 2, Seton Hall University, South Orange, NJ

IT Hardware Technician / System Administrator, Ashland Checmical Company, Chatham, NJ

Manager and Senior Technician, Computer Depot, Newark, NJ

Senior Technology Supervisor, Sills, Cummins & Gross (Law Firm) / Tiffany And Company, Newark, NJ

Owner / Operator, Computers for A Bargain, Newark, NJ

Senior Technician, Back Thru the Future, Franklin, NJ

Education & Credentials

Master of Professional Studies in Information Sciences (Cybersecurity & Information Assurance)

The Pennsylvania State University, University Park, PA, 2020 GPA 3.91

Master of Business Administration

University of Phoenix, Philadelphia, PA

Bachelor of Business Administration

University of Phoenix, Philadelphia, PA

Associate in Arts in Business / Computer Information Systems

Union County College, Union NJ

Certifications

MCP

HP APS Accredited Platform Specialist

Network +, June 17, 2006 Code: R6P734RBVHFEQHFZ

A+, June 26, 2004, Code: BTHX34BL8GV4SE88

Verify at: http://verify.CompTIA.org

Training in Microsoft Office Suite Level 1 & 2, New Horizon

Contact this candidate