Estefani Enciso-Marquez

*** ****** ******, *** *********, CA 94112• ady0gn@r.postjobfree.com• 415-***-****

Education

SAN FRANCISCO STATE UNIVERSITY, San Francisco, CA In Process

B.A. Criminal Justice

CITY COLLEGE OF SAN FRANCISCO, San Francisco, CA May 2012

A.S. Associates in Social Science, Dental Assisting

Professional Experience

Aerotek Staffing Agency

October 2021-Feb 2023

Candidate Care Representative

•Call candidates on their first day of work, check in on them to see how they enjoy the work, managers, coworkers, make sure they understand their time keeping method.

•Check in on a weekly and monthly basis.

•Be direct contact if there is a work issue or with weekly pay check.

•Partner with payroll to collect weekly time cards/ hours.

•Stay in contact with client to see candidate will be eligible to become a permanent employee.

•Partnered with San Francisco International Airport (SFO) to get candidates work badges.

•Helped candidates fill out SFO background forms.

Time and Expense Associate

•Collect weekly time cards Monday and Tuesdays to ensure candidates get paid proper amount and on time.

•Check in with partners to see if any candidates need sick pay covid pay and check to see if they are eligible for hours.

•Creating cases in the system if a candidate was not paid proper hours worked.

•Start new candidates in the system.

•Contact managers on a weekly basis to collect hours or approve

Bank of the West

April 2020- October 2021

Service Banker

•Assist approximately 90 Customers daily in processing personal and business transactions.

•Scan daily transactions onto the system after each transaction.

•Balance cash drawer daily.

•Communicate courteously with customers and demonstrate understanding with all customer needs.

•Work effectively when a customers is having a challenging transaction or needs.

•Effectively help customers when they have a fraudulent activity in their account and need to dispute charges.

•Sell and write Cashiers checks and Money Orders for customers.

•Assist when customers and non-customers needs cash advancements.

•Welcome and greet customers that enter the branch.

•Process credit card payments.

•Process payments for personal, car or business loans.

•Sell promotional items to clients such as credit cards or beneficiary bank accounts.

Mission National Bank

December 2016- October 2019

Teller

• Assist customers daily in processing personal and business transactions.

• Scan daily transactions onto the system.

• Balance Automated Tellers Machine (ATM) weekly.

•Deposit cash into ATM when cash is low.

• Balanced cash drawer daily.

• Sold and wrote Cashier Checks for customers.

• Provide Bank Secrecy Act (BSA) monthly spread sheet of all Cashiers Checks for the month including what the Cashier Check will be used for.

• Opening cash vault and all opening procedures.

• Deposit and log all checks that have come in through the mail.

•Deposit and log in daily all check or cash transactions that have been put into the Night Drop box the night prior.

• Help prepare cash shipment for Loomis for customers that use that cash carrier.

•Assist customers with opening their safe deposit box.

Walgreens, 4645 Mission St, San Francisco CA December 2014-October 2016

Customer Service Associate

•Main register cashier.

•`Assist customers with any questions they had about products that the store carries.

•Contributed to helping the store reach monthly sales goals.

•Collaborated with fellow cosmetics team members to manage the inventory and order new shipments.

•Organize the cosmetics department to make sure it looks neat and presentable for customers.

•Update the displays and signs to match company standards and in the weekly sales.

Qualifications and Language Skills

•Excellent administrative and clerical skills.

•Strong customer service skills.

•Strong Communication skills.

•Experience in Meet, Teams and Zoom

•Proficient in QuickBooks

•Excellent organizational and filing skills

•Multitasking several projects at once

•Daily prioritizing work load

•Proficient in MS Office (Word, PowerPoint, Outlook, Excel).

•Wordpress.

•Bilingual in Spanish in speaking, writing and reading.

•Cash Handling Training workshop, The Office of Treasurer & Tax Collector and Controller’s Office, September 2012

•Riley Center Domestic Violence Advocate Training Certificate, August 2012.

•Sexual Health Certificate, City College of San Francisco, June 2012.

•Can type approximately 45 Words Per Minute.

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