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Customer Service Social Media

Location:
Fayetteville, NC
Posted:
August 17, 2023

Contact this candidate

Resume:

La'Vern Baldwin

Hope Mills, NC *****

ady0gb@r.postjobfree.com

+1-910-***-****

Drive consistent customer and revenue growth with strong networking and prospecting skills. Proven ability to convert

leads into customers, keep accounts serviced and maintain competitive sales numbers. Excellent relationship-building,

communication and multitasking abilities.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Direct Support Professional

Shine Light - Fayetteville, NC

January 2023 to Present

Provide direct and one on one services for persons with autism. I am CPR certified, certified to pass meds as well as v

Digital marketing/ Automotive sales

MyCarLLC - Virginia Beach, VA

September 2019 to Present

I provide daily leads via internet marketing and social media to drive qualified customers to the lot. Once they arrive, I close them.

Loan Officer/ Auto sales

MyCarLLC - Virginia Beach, VA

August 2019 to Present

My job is to know the products we sell, and provide our customers with excellent customer service! I also am challenged with marketing skills that will bring the business more customers. My duties also include closing the sale and preparing all the documentation associated with the deal. I am also required to provide answers for our customers for any questions they may have pertaining the deal. Solar Sales Consultant

Top Tier Solar Solutions - Garner, NC

August 2022 to July 2023

Meet with prospective clients, gain insight to their individual solar needs through questioning, deliver a Solar presentation, get clients qualified, and close deals. I close 3 deals my week with the company and have maintained at least a 50% close rate since.

Automobile Sales

CarZ Auto Sales - Detroit, MI

June 2017 to April 2019

including policies, restrictions and refund policies 06/2017 - 04/2019 Recommended merchandise to customers based on needs and preferences Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal

strengths

Stayed up to date on store promotions, payment policies and security practices

Educated customers on product and service offerings Drove substantial sales with more than $10,000 in weekly revenue through suggestive selling and by promoting add-on purchases

Education

Globally Certified Google digital marketer in Digital Marketing Present

BBA in Business Management in marketing

University of North Carolina At Chapel Hill - Chapel Hill, NC Skills

• Lead generation (3 years)

• Prospecting

• Cost control

• Budgeting (3 years)

• Training

• Customer service (3 years)

• Customer service oriented

• Advertising (3 years)

• Marketing (3 years)

• Excellent communication skills

• Restaurant Experience

• Food Preparation Experience

• Culinary Experience

• Sales

• Digital Marketing (3 years)

• Google AdWords (3 years)

• Email Marketing (3 years)

• Social Media Management (3 years)

• Blogging

• Content Creation (3 years)

• Marketing Automation

• Dealership experience (3 years)

• Direct sales (3 years)

• Public Relations

• WordPress

• Microsoft Office

• Loan Officer Experience (3 years)

• Branding

• Google Analytics (3 years)

• Content Marketing (3 years)

• Facebook Advertising (3 years)

• Social media marketing (3 years)

• E-commerce (3 years)

• Communication skills

• Search Engine Optimization (SEO) (3 years)

• PPC Campaign Management (3 years)

• SEM (3 years)

• Analytics (3 years)

• Content Management (3 years)

• Adobe Creative Suite (3 years)

Certifications and Licenses

ServSafe

Driver's License

Food Handler Certification

Assessments

Sales skills — Proficient

July 2021

Influencing and negotiating with customers

Full results: Proficient

Work style: Professionalism — Proficient

July 2021

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Resource Management Lead generation

Food preparation techniques Excellent communication skills Budgeting and cost control Managing advertising packages Customer service oriented Persuasive communication expertise Sales and marketing strategies Internet savvy

Prospecting skills Customer training

Client presentations



Contact this candidate