Customer Service Front Desk

*

H. No. **, Co-operative Building, Civil Lines, Rampur, Uttar Pradesh 244901 India

+91-750-***-**** +91-628-***-**** ********@*****.*** Organized Sales Personnel with strong interpersonal and computer skills. Background in Concierge, Guest Relations & as an Advisor, creating everlasting impact and relation with Clients/Guests and accustomed to managing difficult situations. Courteous and Proficient at balancing multiple tasks and priorities seamlessly while delivering the highest level of Client Service and ensuring Client satisfaction.

• Service-oriented

• Courteous

• Hands-on experience on computer operations.

• Guest satisfaction specialist

• Natural Leader

• Front Desk experience

• Superb Interpersonal Skills

• Professional Manner

• Exceptional Time Management

• Event Planning and Co-ordination

• Efficient

• Property Management System (PMS) knowledge

• Pre-opening Experience

09/2020 – Present Amazon CS Operations – Resolution Specialist AMAZON

• Supervision of customer service representatives providing service for the customers in the Americas, the United Kingdom and Australia.

• Coaching and training of new hire teams regarding customer handling and escalations.

• Handling customer escalation queries and calls for the customers in the Americas, the United Kingdom and Australia.

• Handling queries regarding Amazon business and retail orders

• Updating and helping customers regarding new features and technology for online and offline stores i.e. Amazon Go, Key et cetera

• Providing everlasting customer service experience through inbound calls 2

02/2018 to 06/2020 Client Advisor

FENDI – New Delhi

• Worked as Client Advisor in Luxury Retail.

• Handled sale of products and established bond with VICs for future sales.

• Connected with International clients & markets for expanding sales for the brand.

• Hands on Management System i.e. Retail Pro (For Billings).

• Handled Visual Merchandising for the store.

• Building contacts with New VICs.

• Achieved monthly sales targets and maintained efficient upselling of peripheral products.

• Assisted in providing seamless buying experience and timely delivery of products.

• Maintained efficient communication with VICs to provide new product updates. 09/2017 to 02/2018 Front Office Supervisor

The Oberoi Sukhvilas Resort and Spa – Chandigarh

• Provided functional assistance and direction to all departments.

• Cooperated, coordinated and communicated with other hotel departments as required.

• Handled sales call and coordinated with sales team for bookings.

• Trained team on show-arounds of the property so as to fetch more guests.

• Checked billing instructions and monitored guest credit.

• Reacted to situations to ensure guests receive prompt attention and personal recognition.

• Responded to guest needs and resolves related problems.

• Analyses and approves discounts and rebates.

• Analyses the rate variance report to ensure room’s revenue control.

• Supervised and directed Reception and Reservations personnel.

• Supported and assisted Front Office personnel and all departments at peak periods.

• Ensured cleanliness in front and back of the house.

• Monitored appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Served as a Certified Departmental Trainer.

• Handled in-house reservations for FITs and Groups.

• Monitored team for day-to-day tasks and ensured proper closing and handover is given.

• Handled all clerical, managerial and logistic responsibilities at the front desk.

• Handled all sorts of hotel-related queries/issues of the guests. Making team rota, training calendar and allocations for better operations.

3

07/2016 to 08/2017 Concierge/Front Office Assistant The Oberoi Sukhvilas Resort and Spa - Chandigarh

(Pre-opening)

• Assisted in establishing the department.

• Assisted in making Standard Operating Procedures, Lesson plans.

• Assisted in setting up the department processes.

• Served as a Certified Departmental Trainer.

• Trained team members on daily basis about hotel operations and hotel services.

• Trained new-joiners in Guest service, Reception, Cashiering, and Concierge.

• Handled in-house reservations.

• Handled FIT and Group Billings.

• Handled all responsibilities at the Reception.

• Handled all clerical, managerial and logistic responsibilities at the Concierge.

• Prepared and maintained itinerary of Leisure guests.

• Handled all sorts of hotel-related queries/issues of the guests.

• Updated team members about changes in hotel products, services, pricing and policies. 07/2015 to 04/2016 Guest Relations Associate

The Oberoi – New Delhi

• Taken care of VIP guests and administered most of the VIP meetings/functions.

• Prepared and maintained itinerary of Leisure guests.

• Handled all sorts of hotel-related queries/issues of the guests.

• Handled all clerical, managerial and logistic responsibilities at the Concierge.

• Handled all responsibilities at the Reception.

• Greeted and welcomed all hotel guests with a smile.

• Escorted guests to their assigned rooms, including transporting their luggage.

• Updated team members about changes in hotel products, services, pricing and policies. 07/2013 to 10/2013 Trainee - All Departments

The Leela Ambience - Gurgaon

• First learning and hands-on experience attained in the line of business.

• Observed and handled tasks in all of the departments. 4

2012 – 2015 Bachelor of Science: Hospitality and Hotel Administration Chandigarh Institute of Hotel Management and Catering Technology - Chandigarh

• Socializing with new people

• Reading inspirational stories and facts

• Singing

• Sports - Soccer & Boxing

• Workout and Meditation

Date of Birth : 04/04/1993

Nationality : India

Language Competence : English, Hindi, Punjabi

Contact this candidate