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Middleburg Hts, OH ***** 440-***-**** ady0eu@r.postjobfree.com

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SARA EKKENS

PROFESSIONAL

SUMMARY

Personable Office Administrator with 4 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating an upbeat work environment. SKILLS

● Memo Preparation

● Customer Service

Management

● Correspondence and

Office Documents

● Inbound Phone Call

Handling

● Report Preparation and

Analysis

● Copying and Scanning

● Inquiry Requests

● Managing Office Supply

Inventory

● Write Reports

WORK HISTORY OFFICE ADMINISTRATOR 07/2019 to 05/2023 Parma-South Presbyterian Church, Parma Heights, Ohio

● Interacted with customers by phone, email, or in-person to provide information.

● Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

● Maintained electronic and paper filing systems for easy retrieval of information.

● Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

● Tracked office supplies and restocked low items to keep team members on-task and productive.

● Edited documents to improve accuracy of language, flow, and readability.

● Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.

● Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

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CERTIFIED DENTAL ANESTHESIA ASSISTANT 11/2005 to 09/2013 Case Western Reserve University, Cleveland, OH

● Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings.

● Explained treatment procedures and instructed patients on home care guidelines.

● Took dental images following strict patient protection rules, applying lead aprons.

● Documented patient dental health information, medical history, and vital signs for future reference.

● Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.

● Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.

● Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.

● Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.

● Successfully assisted the Oral Surgeons and dental students by performing four-handed dentistry and other chair-side duties.

● Educated patients by giving oral hygiene, plaque control, and postoperative instructions.

● Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient and maintain health and safety practices.

● Prepared and arranged instruments, medications, and required materials for dental procedures.

● Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.

● Sterilized rooms and prepped equipment and instruments for 24 procedures daily. EDUCATION Saginaw Valley State University, Saginaw, MI Music Education, Psychology minor

Remington College

Dental Assistant, 07/2004

Salutatorian

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