Customer Service Support

PATRICIA M. MISKE,

207-***-**** *******@*******.*** WWW.LINKEDIN.COM/IN/PATTYMISKE/

Customer Service – guest, retail customer, customer service, cash register, handled phone calls and handled inventory/returned items

Marketing Consultant – provide executive and career consulting for employees and coaching in technology, pharmaceuticals and finance industry.

Demonstrated skills and knowledge

Customer Service Major Account Management Strategic Partners Sales team Salesforce (CRM) Microsoft Windows and Office Suite Outlook Customer Support

PROFESSIONAL EXPERIENCE

Customer Service Representative: Worked in Stonewall Kitchen, Talbots, part time, 2010-present

Retail customer, rang the cash register, add inventory, and returned items

Conversational Coaching LLC, Marketing Consultant, Newfields. NH ` 2010-present

Provide executive and career consulting for employees and coaches in technology, pharmaceutical, and financial industries.

•Coordinate all marketing initiatives, design work, researched google analytics for Fairchild Semiconductor Rochester Electronics and MicroArts.

•Created marketing tips on Linkedin and on my facebook.

•Facilitated increasing company performance, better communication, improved time management, resolved conflicts, and become more effective to their organization.

Worked in a school district, SAU16 substitute teacher

Fairchild Semiconductor, Communications and Customer Support, South Portland ME. 2005-2010

Managed all aspects of pricing models, production forecasts, and contract negotiations. Created product position strategies through market trends (Gartner group), and analyzing competitor’s datasheet. Managed the North American business. Created presentations for clients, salespersons and field marketing engineer.

•Increased product revenue by $10M in first year and grew to $50M over three years

•Developed partnerships with distributors and sales staff to ensure the customer experience is “best-inclass”, based on scorecard performance.

•Introduced a technology-related product line to a new North American region; cultivated a lucrative partnership with a new business that generated a new contract valued at $22M.

•Negotiated customer contracts ranging from $2M to $22M.

Seacoast Hospice, Communication and Sales Manager, Exeter NH 2002-2005

Non-profit hospice servicing New Hampshire patients in their homes, nursing facilities and hospitals.

Sales call to nursing care facilities, hospitals and physician offices. Planned fundraising events.

Raytheon Corporation, Director of Marketing – New Product Line, Andover MA 2000-2002

Managed all aspects of marketing communication including: brand creation, web development, Advertising, managed 3 employee and an external PR agency.

•Managed advertising, website development, and sales training resulting in an increase of 10% revenue growth.

•Develop a corporate brand, logo, and public relations plans for a new technology product line in collaboration with Phillips Semiconductor.

Texas Instruments, Director of Marketing Merrimack NH 1998-2000

Oversaw the integration of the Tactical Marketing and Marketing Communications departments of Unitrode Corporation and Benchmark Corporation following their acquisition. Managed marketing communications, pricing models and production forecast.

•Advertising ROI increased by 13% based on more advertising in trade magazines (EEtimes, Electronic Weekly).

•Focus groups created more quality of our advertising and product development.

National Semiconductor, Product Marketing Manager 1996-1998

•Led cross-functional team of 10 people that developed a year-long strategic business outlook targeted at PCMCIA computer products, revenue growth of 5-10% per year.

•Managed product costs resulting in 10-12% reduction per year.

•Created business and budget plan for first PCMCIA product introduction.

•Elected to PCMCIA Board and Technical Marketing Chairperson

EDUCATION

MBA University of Southern Maine

BSEE Rochester Institute of Technology (Honors)

Currently enrolled in a degree program in Biotechnology

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