Customer Service Data Entry
Resume:
Highlands Ranch, CO *****
lisaniebolteocu3g_46q@indeed
email.com
SUMMARY
Highly-motivated professional with
more than 10 years of experience,
with a desire to take on new
challenges. Solid team player,
diplomatic and a patient
professional. Strong work ethic,
adaptability and exceptional
interpersonal skills. Adept at
working effectively unsupervised to
support day-to-day work flows,
attentively supporting office and
clients. I bring efficiency, disciplined
and systematic professionalism,
skilled in working under pressure
and adapting to new
situations/skills. A passion for
building relationships and
cultivating partnerships.
SKILLS
• Office Management
• Health and Safety Programs
Compensation and Benefits
Administration
•
• Conflict Management
• Financial Tracking
• Credit and Collections
• File and Data Retrieval Systems
• Report Preparation
• Organizational Skills
Lisa Niebolte
EXPERIENCE
April 2013 - Current
Office Manager New Line Communication Services LLC Highlands Ranch, CO
April 2012 - May 2013
Medical Receptionist Physio Room Littleton, CO
Maintained records of all personnel activities such as hiring decisions, terminations, promotions
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Prepared reports on payroll activities such as hours worked, taxes withheld, earnings
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Administered payroll and maintained proper documentation of employee personnel.
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Drafted and distributed year-end tax forms in compliance with regulations
•
Maintained and Managed impeccable office organization to support efficiency, professionalism and performance objectives.
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Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
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Reviewed files and records to obtain information and respond to requests.
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Used judgment and initiative in handling confidential matters and requests.
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• Coded and entered daily invoices with in-house accounting software. Analyzed business performance data and forecasted business results for upper management.
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Implemented and maintained company protocols to facilitate smooth daily activities.
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Automated office operations for managing client correspondence, payment schedules and data communications.
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Maintained filing system for records, correspondence and other documents.
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Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
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Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
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Monitored payments due from clients and promptly contacted clients with past due payments.
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Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
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Ensured compliance with applicable laws regarding employment practices.
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Delivered high-quality administrative and customer service to sustain patient and work flows.
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Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
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Applied knowledge of medical terminology and insurance processes to support office administration productivity.
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• Data Entry
Accounts Payable and
Receivable
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• Payroll and Budgeting
• Customer Service
• Accuracy
• Interpersonal skills
• Motivation
• Teamwork
• Communication
• Problem solving
• Expense Reporting
• Mail Handling
• Information Protection
• Workflow Optimization
• Invoicing and Billing
• Inventory Control
• Account Reconciliation
• Regulatory Compliance
Greeted and checked in patients, updating patient information in computer system.
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Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
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Prepared charts for new patients, ensuring all necessary forms were completed correctly.
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Entered insurance, demographics and health history into patient database.
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Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
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• Gathered, transcribed and typed medical information into charts. Transmitted medical records and other correspondence by mail, e-mail, or fax.
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Processed referrals for specialist care when requested by physicians or patients.
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Assisted with filing of medical records and documents, maintaining accurate electronic files.
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Answered incoming calls, responding to inquiries from patients and other medical offices.
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• Adhered to HIPAA requirements to safeguard patient confidentiality. EDUCATION AND TRAINING
Legal and Accounting
Aakers Business College, Grand Forks, ND
WORK AUTHORIZATION
Anywhere
Contact this candidate