Cassandra Gray

Customer Service/Medical Billing/Eligibility Specialist

Contact

**** ******** ***.

Fort Wayne, IN 46805

260-***-****

ady0dj@r.postjobfree.com

Objective

Professional Medical Biller knowledgeable in data confidentiality and privacy practices when reviewing patient information. Effective at resolving discrepancies and working with third-party vendors to clear issues. Acute eye for detail as well as a commitment to accuracy. Education

Ivy Tech College

Fort Wayne, IN

*some coursework completed

Northside High School

Fort Wayne, IN

1991 Graduate

Key Skills

• Documentation

• HIPAA regulations

• Home health

• Medical Terminology

• Care Coordination

• Medical billing and collections

• Insurance procedures

• Insurance verification

• CPT Coding • ICD-10

• Medical Records

• Accounts Receivable

• Medical Coding • ICD-9

• Anatomy Knowledge

• Data Entry

• Phone Etiquette efficiency

**Authorized to work in the US for any

employer

Experience

December 2022 - present

Medical Patient Services Representative • Neighborhood Health Obtain and enter new patient demographics; update patient information, as necessary, to maintain accuracy for billing; Research, enter, and update all information needed to complete the billing process. Verify income for self-pay patients, insurance and Medicaid coverage, and eligibility to various programs that affect the billing process. Collect copays and balances, as required by office policies. Distribute copies of receipts to patients. Balance charges and receipts at end of each shift. Enter preferred pharmacy information. Schedule from Medicaid non-compliant lists. Prep provider accounts.

September 2022 – December 2022 (TEMP CONTRACT)

Medicaid Eligibility Specialist • Knowledge Services Sort, scan and enter information received related to the requests for assistance in the form of Medicaid, SNAP (food assistance) and TANF

August 2020 – February 2022

Insurance Specialist • Visit Nurse d/b/a Stillwater Hospice Submit monthly room & board charges to Medicaid; inquire about and reprocess denied claims; adhere to time constraints required by the State of Indiana; submit appeals and advocate for proper payment, in accordance with the State fee schedule.

**Earlier job history available upon request

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