Shelley Coleman

Retail Manager

**** *** *** **

Aberdeen South Dakota

605-***-****

ady0de@r.postjobfree.com

SKILLS

Over 20 year of operations/merchandising retail management

Productivity driven, task oriented and highly organized

Strong communication and leadership skills

Effective prioritizing and time management skills

Talent for selling floor merchandising

Strong administrative and negotiation skills

Ability to plan and execute strategies

Ability to build partnerships and direct teams

Commitment to exemplifying the highest integrity and professional business standards

EXPERIENCE

Cosmo Prof, Fairfax, Va - Store Manager

October 2010 - January 2020

●Handled all duties involved in the daily operations of the store

●Monitored company emails and responded in a timely manner

●Implemented company policy and standards on a daily basis

●Observed and evaluated employees performance to ensure quality customer service

●Hired and trained employees according to company policy

●Researched, identified and resolved customer issues to minimize the impact on the store and to encourage customer retention

●Review and achieve daily and monthly sales goal with employees

●Contact customers about upcoming sales and store events

●Increase the average sale and item count per transaction

●Created schedules weekly according to the needs of the store and staying within the allotted hours

●Implemented price changes and mark downs to maximize store profits

●Receive shipments and manage inventory by performing correction counts on a daily basis

●Monitor sales through the POS to prevent shrink and ongoing training

●Prepare and conduct store inventories

●Set POG’s according to store standards

●Set monthly merchandising guides with the correct pricing

Macy’s - Department Manager

November 2004 - March 2010

●Drive and exceed sales goals

●Analize business reports

●Execute floor moves and merchandising techniques to maximize sales

●Execute price changes, markdowns and signage to ensure accuracy

●Manage physical inventories and ensure shortage prevention initiatives are executed

●Process damages

●Ensure policy and procedures are being followed

●Coach, motivate and develop team members to increase productivity

●Provide outstanding shopping experience

●Clearly communicate store and company objectives to staff

●Recruit, select and train new sales associates

●Create a positive working environment

●Address associate concerns in a reasonable and fair manner

COMPUTER/ POS SKILLS

Multiple POS Systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Scan Gun

Fax/ Copier

Calculator

EDUCATION

O Perry Walker High School, Algiers, La

August 1984 - May 1987

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