Customer Service Problem Resolution

ERVIN JAMES GLOVER

*** ******* *****, *******, ** 76226

813-***-**** ady0d8@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer Service Professional seeking a career opportunity in providing service to customers in a fast-paced customer-oriented position. I wish to utilize my skills, experience and training to provide assistance, information and problem resolution. Excellent communication and personality will be valuable to effectively interact with clients, employees, and management.

KEY SKILLS

Microsoft Excel

Process Improvements

Business Best Practices

Microsoft power point

Software Hardware Connections

Installed Software

Microsoft Outlook

Private Security License

Microsoft Word

Problem Resolution

Diagnostic Testing

Software Training

Inbound and Outbound call handling

Problem resolution

Network Connections

Certified forklift operator

WORK EXPERIENCE

CoreLogic August 2020 - September 2022

Senior Associate Valuation Quality - Irving, TX

Responsible for auditing appraisals to ensure accuracy and consistency

Certified in Uniform Standard of Professional Appraisal Practice (USPAP)

Reviewed documents to safeguard against process delays and errors prior to underwriting approval

Fort Worth ISD/Dallas ISD April 2017 - October 2019

Substitute Teacher – Fort Worth, TX

Provided excellent support by following lesson plans created by teachers

Substituted for all grades in the Fort Worth/Dallas Independent School District

Bank of America 2007 - 2016

Case Management AQM Analyst / Business Control Specialist/Quality Analyst – Addison, TX

Monitored Underwriters ensuring accuracy for loan modifications

Ensured customers had a quick resolution to the hardship they are experiencing

Performed quality analysis on approximately 360 Process Support associates to ensure completed documents

Ensured customer’s assets and expenses were accurately evaluated and correctly documented in the system

GC Services 2006 - 2007

Collections – San Diego, CA

Negotiated payment options and collected on past due credit card accounts for Citi Bank cardholders

Utilized extensive skip tracing knowledge to locate pertinent client information

Responsible for resolving customers’ delinquency accounts

MILITARY

United States Air Force - Aircraft Radar Repair Wideband Communications 1983 - 1989

Electrical Engineering Certification

Repaired electronic radar and signal transmission equipment, which included testing, troubleshooting and maintaining equipment to chip level. Soldered and used diagnostic electronic equipment such as oscilloscopes.

EDUCATION

ACI Learning- Dallas, TX Completed: February 2023

Computer User Support Specialist Program

Colorado Technical University - Colorado Springs, CO Graduated: 2012

MBA – Business Administration

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