Front Desk Executive Assistant
Resume:
Estherina DiCerbo
Smithfield, RI 02917
ady0bg@r.postjobfree.com
A self-driven receptionist seeking a challenging role in a well-established organization. I have a wealth of experience in managing a diverse and demanding group of people. I have an excellent track record of efficiency and effectiveness in managing organization-wide communication and customer relations.
OFFICE AND COMPUTER SKILLS COMPUTER SKILLS
Office Skills: Telephone and Front desk Reception: Customer services: Record Management: Administrative
Computer skills: Microsoft Office Suite 365
WORK EXPERIENCE
The Miriam hospital, Providence, RI September 2018 – Feb 2021
Front Desk Receptionist (Volunteer)
●Greet visitors, patients with a positive helpful attitude and provide exceptional customer service
●Answer and direct incoming calls
State of Rhode Island Cranston, RI April 2016 – July 2017
Division of Elderly Affairs
●Front desk answer and direct incoming calls, greet visitors and venders
The TJX Companies, Inc., Framingham, MA Jun 2016 - Jul 2016
Front Desk Receptionist-Administrative Assistant
(Contractor via Zerochaos)
●Front desk answer and direct incoming calls, greet visitors and venders
●Support 2 vice Presidents, plus their direct reports on projects, reports, calendar management
●Proactively and effectively managed calendar for VP with tight schedule
●Managed the day -to- day operations of the EVP office
●Coordinated travel arrangements both international and domestic and event planning
Blue Cross Blue Shield of Rhode Island, Providence, RI Oct 2015- Jan 2016
Project Coordinator
●Support Underwriting and Actuarial with day-to-day operations
●Worked on special projects, schedule meetings, Ad Hoc Reports
EMC, Franklin, MA Sep 2006– Jul 2015
Executive Assistant-Program Manager
●Developed and managed multiple programs focused on supporting education solutions consultants with pre- and post-sale function by building strong customer relationships, driving training consumption, and enhancing total customer experience
●
●Managed Outbound Calling Program operations and logistics, working closely with University Relations to coordinate and hold recruiting events at Northeastern University, College onboarding recruits and managing all human resource matters
●Supported Vice President and Financial Controller (4) Sr. Directors with day-to-day operations and logistics, heavy calendar management, Planned and scheduled Meetings,
●Coordinated complex travel arrangement both domestic and international, prepared itineraries and agenda for all travel
●prepared and processed expense reports in concur
●Ensured purchase orders are completed accurately, within budget limits and approved in the system.
EDUCATION
Bryant University – Smithfield, RI
Project Management Certificate
Human Resource Management Certificate
Dean College, Franklin, MA
Completed coursework within Business Administration, Management
Community College of Rhode Island, Warwick, MA
Coursework within Spreadsheets/Databases
Katherine Gibbs, Boston, MA
Certificate, Executive Assistant Program
VOLUNTEER
American Heart Association
The Go Red for Women Luncheon – Registration for Health Screenings
CVS Health Charity Classic -2015 & 2016
Admissions –responsible for selling and collecting tickets
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