REGETTA DILLARD

**** *********** ****

St. Louis,MO. 63031

314-***-****

Customer focused professional with 20+ years of experience serving customers in dissimilar roles. Proven ability in engaging customer, resolving complaints, and strengthening customer-client relationships. Seeking a rewarding position with a company that values its customers and invest in their employee's growth.

EXPERIENCE

MARCH 2011– FEBRUARY 2012

CUSTOMER CARE AGENT, MAGELLAN HEALTHCARE SERVICES

Answered inbound call of patients needing medical service assistance in setting up service authorized by their physician. Services included but not limited to X-ray, MRI, CT scans as well as office visits. Researched patients' insurance carriers of approved places for services to be performed. Discussed coverage places and times with patient before scheduling. Arrange transportation to and from if needed.

JULY 2009- DECEMBER 2010

PHARMACY TECH, EXPRESS SCRIPTS

Engaged customers in conversation to learn about their health and medications. Communicate with patients, co-workers, insurance companies and doctors to fill prescription orders from start to finish. Understand and follow federal and state laws and professional standards and ethical practices.

JUNE 2009 – AUGUST 2010

COMMUNITY CARE PARTNERS, EASTER SEALS MIDWEST

Performed services for people with disabilities. Allowing them to live independently and safely in their homes. Duties were performed daily such as housekeeping, grooming, laundry, as well as disbursement of medication, meal preparation, and essential transportation.

MAY 2008 – NOVEMBER 2010

PATIENT REGISTRATION, JOHN MERCY

Answer phone calls and redirect to appropriate departments. Greet patients with friendliness and a smile. Record and digitize confidential patient information. Collect payment information, Validate medical insurance coverage and file patient records.

NOVEMBER 2007 – DECEMBER 2009

SITE MANAGERS, ALTA IT SERVICES/ IRS

Credentialing and badging for federal government employees by collecting confidential background information to be submitted to the HSPD 12 agency for federal government employee clearance. This involved fingerprinting, photo taking, activating, and issuing badges to Internal Revenue Service Employees.

MAY 2008 – NOVEMBER 2009

PATIENT ADMISSIONS REPRESENTATIVE, ST MARY’S HEALTH CENTER

Interviews patients on admission, records required personal information, secures signatures. Answer patient questions regarding admission procedures and mobile phone restrictions .Screen patients’ medical insurance and payment information validity and verify third-party approvals when necessary. Arrange admission charts and gather related paperwork.

EDUCATION

February / 2011

Healthcare Management Administration, Ashford University

October / 2005

Medical Billing & Coding, Allied Medical

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