Customer Service Administrative Assistant
Resume:
Danielle T. Hillman
ady0aa@r.postjobfree.com
SUMMARY
Recognized as a loyal team player, having a cheerful attitude with a professional work ethic. Ability to compile and organize large volumes of data. Great interpersonal and communication skills.
EXPERIENCE
Goldmark Realty Dallas, Texas 07/2021 – Present
Office Manager:
Function as dedicated assistant to real estate broker and agents under supervision.
Manage office personnel in residential and commercial real estate, using multitasking skills to maintain efficient office flow at all times.
Maintain property listings and handle all client correspondence.
Assist in the design of effective marketing strategies for new listings, targeting prospective clients and new leads.
Manage systems and databases for sellers, buyers and administration.
Maintain office calendar and schedule showings.
Copart International Dallas, Texas 03/2020 – 07/2021 Title Procurement Processor:
Responsible for assisting auto insurance companies with procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners.
Created Total Loss Packets and sent all documents required per state guidelines to vehicle owner.
Placed calls to Lien Holders to secure payoff information, Letters of Guarantee and Copy of Title.
Identified/analyzed vehicle title, power of attorney, correction of affidavit and lien releases to ensure that documents are compliant per State Guidelines.
Follow-up communications to owner/insured for needed or corrected documents.
After final compliance review of the file, notified insurance company that is was okay to pay the owner/insured.
Monitored and worked a shared inbox to ensure the tasks and directives were addressed and completed per company timelines and the contractual obligation of the Insurance Companies.
Stay at Home Mom Dallas, Texas 01/2015 – 03/2020
PF Changs Dallas, Texas 08/2015 – 03/2019
Part Time Hostess:
Schedule reservations and plan seating arrangements for planned events with management prior to dinner service.
Resolve customer complaints using diplomacy and working with management Danielle T. Hillman Page 2/2
Arrow Electric Garland, Texas 05/2012 – 01/2015
Sales/Customer Service:
Booked incoming sales orders, performed account collections, routed work orders and dispatched technicians to destination.
Created a follow up customer satisfaction survey generating recurring business Sopha Systems Dallas, Texas, 07/2005 – 10/2010
Administrative Assistant:
Customer service liaison between technicians and customers
Supervised scheduling of installation appointments
Developed a custom accounts receivable filing system for current and past due invoices
Organized outgoing payments to supply vendors
Worked directly with suppliers and vendors to verify availability and pricing of products
Implemented a customer satisfaction system (30 day, 60 day, and 90 day) that consistently raised the amount of customer referrals State Farm Dallas, Texas, 05/2004 – 07/2005
Sales Resource Representative:
Worked in a call center environment handling 80 to 90 calls while producing 150 transfers each day
Processed policyholder transfers & assignments from one agent to another
Verified the approval and proper documentation from agents and executives
Assisted agents in the administration and benefits of new employees at the field offices
Facilitated training of new employees
U.S. Risk Dallas, Texas, 10/1999 – 04/2003
Claims Processor:
Claims adjuster for 16 attorneys in a fast-paced environment.
Solely responsible for claims adjustment and integrity of data for processing of Loss Settlement payments.
Prepared expense reimbursements, ensuring delivery and receipt of Multi-Million dollar claims checks.
Verified accuracy of attorney & claimant Information on invoices.
Utilized Fox Program/Claims System to enter data, print checks, post payments, and run end of month reports.
Summed up loss settlements along with hours billed, prepared supplemental reports in Microsoft Excel and distributed to Key Executive personnel. SKILLS
Typing 55 wpm, Ten Key by Touch, Microsoft Word, Excel and Outlook EDUCATION
El Centro, Dallas Community College, Dallas Texas 2006/2007 Studied Hospitality towards an Associate Degree
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