Administrative Assistant Care Representative

ady09p@r.postjobfree.com 813-***-****

Education

Master of Business Administration - Human Resource Management, Strayer University Bachelor of Science - Liberal Studies, Southern Connecticut State University Experience

Sr. PERM Recruiter, Citi – (Remote) Tampa, Florida 10/2021 - Present

- Collaborate and maintain standard operating procedures

- Respond to permanent residency inquiries, via ServiceNow

- Train new hires in PERM Recruiter roles and responsibilities

- Provide guidance and support to direct managers, managing directors and HR generalists

- Schedule manager meetings/interviews and maintain applicant correspondence for PERM audit purposes

- Works directly with the Immigration Legal Unit and outside legal counsel, to facilitate immigration support for all Citi businesses

- Strategic partner and subject matter expert in the areas of immigration and mobility to stakeholders including HRAs, HRGs, Recruiting, and Managers in support of the foreign national lifecycle

- Data gathering, completion, and submission of all required documentation

- Tactical, in-depth expertise in immigration principles, practices, and procedures in the completion of complex assignments with potential for broad business impact

- Strong working knowledge of processes required to obtain visa related documents for foreign nationals

- Strategic partner for the Business/HR partners for matters relating to immigration and manage escalations

- Completes required documentation accurately and timely and provide to relevant parties; including but not limited to, PERM initiation forms, Employee Data Sheets, Department of Labor Condition Application

- Populates individual case management in tracking system and to assist with required reports for assigned segment of the business, including weekly dashboard reports

- Re-engineers initiatives surrounding the Immigration processes

- Appropriately assesses risk, demonstrating consideration for the firm's reputation and safeguarding Citigroup, clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency

Associate Instructor, Florida Career College – (Hybrid) Tampa, Florida 06/2020 – 11/2021

- Didactic and hands-on/lab components of assigned Business Office Administration courses or programs according to the International Education Corporation standardized curriculum and course/program objectives

- Taught course in accordance with timely execution of campus class schedule

- Maintained accurate and timely records of students’ attendance and academic grades/progress

- Enforced classroom management policies and processes, including attendance taking and program-related dress code

- Conducted one-on-one student advisements, course-specific student academic remediation and student coaching/tutoring

- Referred at-risk students to (Assistant) Director of Education for escalated support

- Developed and implemented student-centered and student engaging classroom activities and methods of teaching and learning

- In-service participation and professional/technical/instructional competency maintenance

- Led programmatic student retention objectives and efforts, as set by the Director of Education HR Assistant/Remote Onboarding Specialist (Contract), Vaco – Tampa, Florida 06/2019 – 04/2020

- Project management

- Job requisition creation and applicant tracking

- New-hire document management via iManage

- Background and medical screening invoice filing

- SAP salary grade research and compa-ratio awareness

- Orientation scheduler; new-hire training coordination

- Facilitator of career assessment/field evaluation coordinator, phone screens, travel itineraries, interviews, consensus

- File maintenance pertinent to contractor, permanent and H1-B personnel, per corporate guidelines.

- Background and medical screening invoice filing

Administrative Assistant, Keiser University – Tampa, Florida 12/2017 – 06/2019

- Provided Admissions, Registrar and Student Services support

- Filed, researched, compiled daily/weekly/monthly/yearly Admissions productivity data

- Performed confidential duties relating to student/personnel records and documentation

- New student orientation preparation and facilitation

- Clerical functions; receptionist duties, arrangement of conference calls and departmental meetings; in/outbound courier, freight, and mail coordination

Project Assistant (Contract), Vaco - Tampa, Florida 06/017 – 12/2017

- Receptionist duties

- Expense tracking and management

- Migration from paper to electronic files

Campus Coordinator/Interim Registrar, Florida Career College – Tampa, Florida 03/2017 – 06/2017

- Calendar management

- Transfer credit evaluation

- Receptionist duties; staff trainer

- Student academic records management; including storage, security, accuracy, and preservation of academic files in accordance with company policy, accreditation standards and privacy laws

- Interpreted academic rules and regulations; monitored academic progress, coordinated student status (such as suspension, academic awards, etc.)

- Grade and transcript processing; coordinated academic information for student clearance

- Posted daily attendance, externship hours, grade changes with appropriate documentation

- Status change processor (drops, graduates, leave of absence)

- Assisted DOE with assessment form preparation

- Scheduled and activated new students and term classes.

- Monitored and maintained seat availability for each program and session. Academic Advisor, Student Parenting & Family Services – New Haven, Connecticut 09/2015 – 03/2017

- Facilitated academic intervention, i.e., tutoring, class changes, attendance incentives, guidance personnel collaboration

- Postsecondary exploration and planning: colleges trips, trade school/college enrollment assistance

- Job interview preparation

- Annual college scholarship applicant intake

Customer Care Representative, Verizon – Wallingford, Connecticut 03/2015 – 10/2016

- Tier I Technical Support

- High-volume customer call management/1st Call Resolution

- Educated customers on account value maximization; implementation of negotiation techniques for customers seeking credits/refunds

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