Customer Service Human Resource
Resume:
KELLY ALONZO
************@******.***
Human Resource Generalist with over 6 years of experience managing and coordinating human resource functions while facilitating the planning of execution of policies and procedures. Skilled in all aspects of human resource management, including talent recruitment, training and development, payroll administration, employee relations, conflict resolution and certified in ISO quality training. EXPERIENCE
FEBRUARY 2017 - PRESENT
HUMAN RESOURCES, CONCEPT PACKAGING GROUP
Provide HR services to CPG employees and HR vendors by ensuring high standards of satisfaction through HR process support activities. Responsibilities include moderate to heavy resources support activities both locally and remotely.
JULY 2015 – FEBRUARY 2017
ADMIN ASSISTANT/ CUSTOMER SERVICE, CONCEPT PACKAGING GROUP Provide professional service to CPG customers, visitors, and employees by ensuring high standards of customer satisfaction through phone calls, messages, visitors, and clerical office support. Assist all Management and Customer Service by maintaining Customer accounts. MARCH 2014 – SEPTEMBER 2014
SHIPPING CLERK, MANPOWER
While working for Parker Hannifin through Manpower, I performed the same job duties as when I worked for them previously. Which were Invoicing, Scheduling Shipments, Allocating, Export Documents, Purchasing, Customer Service, and helping throughout the warehouse. JANUARY 2012 – MARCH 2013
SHIPPING CLERK, REMEDY STAFFING
I worked for Parker Hannifin through Remedy Staffing. My responsibilities were Invoicing, Scheduling Shipments, Allocating, Export Documents, Purchasing, Customer Service, and helping throughout the warehouse.
MARCH 2008 – JANUARY 2012
ASSISTANT MANAGER, FAST LANE TOBACCO
My job requirements were Customer Service, Data entry, Inventory, Supervising a small crew and scheduling hours. Also, the upkeep of the store.
2
EDUCATION
JUNE 2016
ASSOCIATES DEGREE, NATIONAL UNIVERSITY
Completed my Associates Degree with Honors
Dean’s List
SKILLS
• Maintain Data Confidentiality
• Advanced Computer: Excel, Word, & Access
• Advanced in writing/ speaking professionally
• De Escalation Training
• Strong Organizational, & Multi-tasking skills
• Strong Customer Service skills
• Great communication/ listening
• Decision making/ problem solving
LANGUAGES
SPANISH, FLUENT
REFERENCES
SHEILA BROCK, CO-WORKER
DAWN FUGATE, CO-WORKER
DUSTIN BUTLER, PERSONAL
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