Tiffany Belfield

Portsmouth, VA ***** • 757-***-**** • ady086@r.postjobfree.com

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skilled Mental Health Technician with on the job Training and extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Skills

Report Transcription

Senior Leadership Support

Report Creation

Microsoft Word

Credit Card Payment Processing

Sales Expertise

Continuous Quality Improvement (CQI)

Maintaining Safety Standards

Patient Intervention

Crisis Resolution

Business Development Understanding

Lotus Notes

Retail Sales Customer Service

Staff Training

Microsoft Excel

Work History

Customer Service Representative, 06/2022 to Current Radstad – Remote

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Mental Health Technician, 07/2021 to 06/2022

Barry Robinson Center – Norfolk, VA

Performed scheduled patient safety checks and documented results to establish patients' well-being.

Applied de-escalation and limit-setting techniques to promote patient cooperation. Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.

Developed and maintained positive relationships with clients to create safe and supportive environment.

Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.

Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.

Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.

Agent Services Representative, 05/2020 to 07/2021

Verizon Wireless – Remote

Followed up on department reports, contact information and missing enrollment and agent information.

Delivered world-class customer service to internal and external customers. Provided accurate information by utilizing proper systems, department tools and product brochures.

Achieved established monthly goals.

Enrolled and sold products and services via inbound phone calls, email and chat. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Handled customer inquiries and suggestions courteously and professionally. Answered constant flow of customer calls with minimal wait times. Education

High School Diploma: 06/2003

Miracle Tabernacle Christian School