Award winning Property Management professional seeking a career opportunity in Property Management/Real Estate.

Offering broad-scope real estate experience; comprehensive knowledge of effective accounting practices and processes; proven record of dramatically increasing occupancy rates; successful sales background with high level of energy; strong business, marketing, and property management sense; self-motivated and independent thinker while maintaining strong and loyal team relationships.

Excel in strategically prioritizing, coordinating and facilitating workflow to maximize productivity; meet critical deadlines and maintain high quality standards; detail-oriented dynamic leader with strong supervisory skills and effective communicator, trainer and motivator; efficient multi-tasker and sharp analytical and problem-solving abilities; fluent in Bosnian, Serbian and Croatian.

Skills: Blue moon; ResMan; On-Site; WebListers; CRM; NGP; Laserfiche; Yardi; Rentroll; AMSI; QuickBooks; MS Office Suite; HUD / Section 8; TAX Credit; high-volume units; multi-cultural orientation.

AREAS OF EXPERTISE

Accounting / AP / AR Staff/Tenant/Vendor Relations Training / Development Data Entry

Cash Management Reports / Documentation Customer Relations Financial Services

Collections Transaction Management Billing / Invoicing / Payroll General Office

RELEVANT EXPERIENCE

APM SERVICES, Tampa, FL

Portfolio Property Manager (2021-Present) – Oak Chase I (156 conventional units) & Oak Chase II (172 tax credit units)

Demonstrate a positive, professional, and client-oriented attitude about the company with coworkers, tenants, clients and the public whether contact is by mail, telephone or in person.

Constantly strive for improvements in work process and results to better meet client's expectations.

Ensuring the appearance of the property is safe, neat, and welcoming.

Managing, recruiting, and performing a payroll for 10 employees.

Account payables with overseeing of all active renovation projects and ensuring property maintenance/improvement and other related projects are completed on time and within budget.

Coordinate collection and documentation of all revenues following lease obligations of tenants and the owner's policy on accounts receivable. Collect delinquent accounts promptly. Improved rent collection by $35k in less than 30 days, from 75k to 20k in 4 months, and from 75k to 10k in 6 months’ time. Improving financials of the property to the extent of it being used as a tool in order to purchase new properties and receive new loans.

Proactively manage sales, outreach, and lead generation, converting leads into sales improving occupancy from 70% to 100% in less than 4 months.

Preparation of all marketing material including newsletters, market surveys, and plan and direct social activities as needed and required by the LURA.

Knowledgeable on Department of Housing and Urban Development ("HUD") rules and regulations as well as laws and standards that apply to property management, such as Fair Housing Laws, Landlord-Tenant Law, OSHA Standards, local and state building codes. Completed a Florida Housing Workshop to insure property is in compliance and following all the rules and regulations required by the law.

TABLEROCK RESIDENTIAL, Boise, ID

Residential Community Manager (2020-2021) - The Lodge at Maple Grove Apts (154 apartment homes)

Residential Community Manager (2019-2020) - Boulder Creek Apts (136 apartment homes)

Direct and administer all operations of multifamily apartment community; have direct control of annual business plans, maintenance, and marketing programs to maximize profitability.

Develop, implement, and monitor creative marketing programs to maximize benefits of advertising and resident retention; produce advertising materials, community newsletter, and other promotional materials; create and manage social networking websites; constantly work on increasing customer reviews. (Google review score went from 2.7 to 3.6 in less than 30 days)

Recruit and retain a team of service-oriented, business-minded property management professionals.

Ensure compliance with all fair housing laws; enforce resident screening guidelines and approve all applicant files prior to move in; enact and enforce lease renewal policy.

Provide resident services including the follow up on maintenance service requests, responding to resident complaints, concerns, problem solving, planning of resident activities, and striving for exceptional resident communication.

Consistently deliver timely and accurate various weekly, monthly, quarterly and annual reporting; complete monthly market surveys.

Charge and collect rents and other fees in accordance with lease agreements; follow procedures outlined in lease agreement for late rent collections and work with landlord and tenant attorney to process evictions timely (monthly delinquency went from 40k to 6k in four months time).

Maximize rental revenue by maintaining high occupancy and reduction of vacancy loss, bad debt loss, and concessions.

Assess impact of global pandemic, use world crisis to reinvent ourselves to be more resilient, adapting our operational functions to new “normal” while following government mandates and all local, state and federal guidelines and requirements; create successful strategies to raise and maintain 100% occupancy through Pandemic – COVID 19.

Improve Net Operating Income (NOI) through revenue maximization and expense controls while maintaining the physical asset.

Facilitated renovation of 136-unit apartment rental community, collaborating closely with vendors responsible for upgrading clubhouse, units and amenities.

Recommend changes to rents and fees in accordance with market changes.

Review and analyze monthly financial statements; purchase in accordance with budgetary guidelines; review capital expenditure needs and bring to the attention of the supervisor for additional direction.

Supervise, monitor, and process accounts payable including posting, coding, and approving all site invoices.

Assist in the preparation and development of annual property management operating budget.

DL EVANS BANK, Twin Falls, ID

Financial Services Representative (2016-2018)

Opened and closed accounts, renewed certificate accounts, and assisted customers account problems.

Assisted with IRA and HSA branch support, verifications, training, and audits as assigned.

Answered customer questions regarding Bank services and performed a variety of account maintenance.

Compiled, researched, and implemented new policies, programs, procedures, and services dealing with branch operations.

Performed a variety of paying and receiving functions, including processing deposits, withdrawals, and loan payments.

Cross-sell services, performed related secretarial functions as required, attended to all telephone inquiries and transactions.

BOTTOM LINE HOME REALTY, Lawrenceville, GA

Senior Administrative Assistant (2013- 2014) (700 single family homes)

Answered phones; entered prospects into the pipeline; created a phone call log which scored us a 100 % on the next secret shopper report; reorganized filling for the entire office which made workflow faster.

Completed underwriting for new tenants (leased 100 homes in 30 days); created leases; processed renewals; resolved tenant’s problems.

Made conference calls with the owner; trained new staff; started, entered, and created utility files; assisted on creating and collecting HOA info spreadsheet.

Entered receivables; managed bank accounts; completed move out paperwork; set up dispos and sent accounts to collections; worked on resolving delinquency.

Communicated with our vendors; entered new vendors into Yardi; entered payables, batched, and processed checks for new bills in Yardi; resolved issues that came up with vendors.

Helped with Funding Report and WSR (weekly summary report).

Ellis partners in Management solutions, Cummings, GA

Certified Apartment Mystery Shopper (2011-2014)

Perform telephone shopping of targeted apartment community prior to an in-person visit.

Administer an in-depth evaluation of the leasing professional and overall community assessment.

Evaluate and critique strengths and weaknesses in a particular area of the leasing presentation.

Prepare reports with targeted training links to improve deficiencies and enhance leasing agent performance.

Apply dynamic written and verbal communication skills ensuring consistency and timely delivery.

CERTIFICATION

Certificate for Multi-Program Workshop - 06/2022

Fair Housing Terms Conditions and Privileges - 09/2022

Human Trafficking Awareness - 09/2021

BE a Leasing Star - 03/2019

Mold vs Microbial Growth - 06/2019

Certification in Banking: FSR 1, 2 & 3; Teller 1, 2 & 3; Compliance 1, 2 &3; Sales; Management; Real Estate Lander; Retail Lander; Trainer - 2017-2018

Leasing for Living - 01/2014

Mystery Shopper Certificate – 2/2011

References Available Upon Request

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