D

Anthony

Dawkins

203-***-****

mrdawkins**@gmail.c

om

Waterbury, CT 06705

SUMMARY

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

SKILLS

Multitasking

Mircosoft 360

Windows

Excel

Window base program

Docket preparation

File management

EXPERIENCE

Licensing Specialist

Middlebury, CT

The Nest Street/ Jul 2022 to Current

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Educated customers on special pricing opportunities and company offerings. Documented customer correspondence in CRM to track requests, problems and solutions.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Addressed inquiries, resolved customer issues and managed customer relations. Customer Service

Meriden, CT

Planet Home Lending/ Jun 2016 to Current

In and Outbound Call

Process Payment

Collection

Review Account Detail

Review Escrow Accounts

Resolve Billing Issues

Produce Retail Leads

Presented accurate estimates to inform customers of service charges and expectations. Conferred with customers to understand service needs and write up accurate orders. Discussed options with customers, helping each make optimal choices for individual needs.

Consulted with customers regarding needs and addressed concerns. Customer Service

Waterbury, CT

Porter Preston/ Sep 2015 to Jun 2016

Operated mail processing equipment and manually sorted mail. Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.

Used portable electronic scanner to track parcels and record tracking progress. Mailroom Attendant

Danbury, CT

Eastern Account System/ Aug 2014 to Sep 2015

In and outbound calls

Create order

Set up shipping

Customer Service, In and Outbound Calls

Sale

Collection

Process Payments

Review Account Detail

Resolve Billing Issues

Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins. Customer Service

Wallingford, CT

Verizon Wireless/ Oct 2008 to Feb 2014

In and Outbound Call

Sales

Telemarketing

New Hire Training

Business Support

Resolving Billing Issues

Tech Support Tier 1 mailroom

Presented accurate estimates to inform customers of service charges and expectations. Discussed options with customers, helping each make optimal choices for individual needs.

Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

EDUCATION AND TRAINING

Account and Bookkeeping

Connecticut Business Institute Sep 1991

Stratford, CT

High School Diploma

Bullard Haven Tech Jun 1990

Bridgeport, CT

REFERENCES

References are available on request.

Contact this candidate