Real Estate Customer Service
Resume:
EXPERIENCE
Real Estate Agent
December **** - Present Real Estate Services, Boksburg,
Gauteng
Performed comparative market analysis to estimate property value.
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Guided and assisted buyers or sellers throughout entire transaction process.
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Prepared and guided clients through contracts, escrow paperwork, and deeds.
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Developed excellent communication skills through providing advice and guidance on property-related matters.
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Highly experienced in evaluating property listings to determine their suitability for prospective buyers or tenants.
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Skilled in negotiating deals between buyers and sellers to ensure maximum benefit for both parties.
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Networked with community leaders, attorneys, and lenders to develop industry contacts.
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Conducted market analysis to assess value of residential, commercial, and industrial properties.
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Accompanied buyers and sellers to home inspections and appraisals.
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Advertised client properties on websites, through social media and in real estate guides.
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Negotiated contracts with landlords to secure rental agreements for tenants.
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In-depth knowledge of local laws governing residential and commercial real estate transactions.
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Resolved issues and conflicts during purchase or sale of real estate property.
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Generated lists of properties compatible with buyers' needs and financial resources.
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Competent in conducting research on local markets, zoning regulations, taxes, financing options. to provide accurate information to customers.
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Demonstrated ability to build strong relationships with clients, colleagues and other stakeholders in the real estate industry.
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CONTACT
ady073@r.postjobfree.com
Boksburg, Gauteng 1450
CAREER OBJECTIVE
Professional individual with an
extensive background in the industry.
Skilled in fostering relationships with
clients and driving sales growth.
Possesses a deep understanding of
the real estate market, including
zoning laws and regulations.
Dedicated to providing clients with
outstanding service and helping
them achieve their real estate goals.
NIKITA HOOD
SALES REPRESENTATIVES
Real Estate Agent
January 2020 - August 2022 Royal Homes, Germiston, Gauteng
Banker
December 2016 - November 2019 Nedbank, Durban,
KwaZulu-Natal
Assisted buyers in identifying and evaluating properties for purchase.
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Adept at utilizing market data to identify viable opportunities for potential buyers and sellers of properties.
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Drafted and reviewed legal documents such as purchase contracts, leases, and deeds.
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Established goal-setting, progress meetings, and cold call sessions to help hone new agent lead-generation skills.
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Coordinated appointments with prospective buyers to showcase homes and plots.
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Expertise in creating marketing plans and campaigns that effectively promote properties for sale or rent.
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Accustomed to managing multiple projects simultaneously while meeting tight deadlines.
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Created marketing strategies for properties to ensure maximum visibility.
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Proficient in preparing detailed contracts and documents related to real estate transactions.
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Prepared and guided clients through contracts, escrow paperwork, and deeds.
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Guided and assisted buyers or sellers throughout entire transaction process.
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Performed comparative market analysis to estimate property value.
•
Accompanied buyers and sellers to home inspections and appraisals.
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Created marketing strategies for properties to ensure maximum visibility.
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Demonstrated ability to build strong relationships with clients, colleagues and other stakeholders in the real estate industry.
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Focused on learning new skills and staying updated with industry changes.
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Managed and coordinated multiple projects while ensuring timely completion.
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Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
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• Met deadlines while maintaining high-quality deliverables. Sales Representative
January 2014 - October 2016 Fire Check, Durban,
KwaZulu-Natal
Developed departmental objectives, budgets, policies, procedures and strategies.
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Provided efficient and courteous service to customers at all times.
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• Performed routine and scheduled maintenance services.
Adapted to and remained flexible in changing, fast-paced work environment.
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Developed and maintained strong customer relationships and networks within designated sales territory.
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Worked with management teams to develop annual sales plans, goals, and targets.
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Communicated product features, advantages, and benefits to customers.
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Created promotional materials such as brochures, flyers, posters to advertise products or services offered by the company.
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Negotiated contracts with vendors to achieve cost savings objectives.
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Analyzed sales data and identified trends in order to maximize revenue growth potential.
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Leveraged CRM software tools effectively for tracking customer interactions and managing pipeline activity.
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Prepared detailed reports for management regarding sales activities, progress and forecasts.
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Generated leads and maintained lists of prospective customers.
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Implemented creative marketing strategies to increase brand awareness in the marketplace.
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Conducted regular follow ups with customers post purchase to ensure satisfaction and gauge loyalty levels.
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Developed comprehensive proposals for prospective clients based on their needs.
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Identified areas of improvement in existing processes and implemented solutions accordingly.
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Maintained an up-to-date knowledge of industry
developments and changes in competitive landscape.
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Performed market research to identify potential sales opportunities.
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Advised clients regarding accounts, pricing schedules, and financing options.
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Researched market and competitor trends, implementing best practices to improve customer satisfaction.
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Insurance Agent
January 2007 - November 2015 Talksure Sa, Durban, KwaZulu-Natal
Called and met with regular and prospective customers to build long-term customer relationships and networks.
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Compiled data to prepare reports and assist with sales forecasting.
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Attended scheduled training sessions and department meetings to build expertise.
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Generated new leads through cold calling, networking and referrals.
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Remained current on relevant product and industry
information to provide up-to-date catalogs and services.
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Negotiated contracts and prices with clients to exceed sales goals.
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Built strong relationships with key decision makers within target organizations in order to increase sales opportunities.
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Managed customer accounts by providing accurate
information on product availability and pricing.
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• Analyzed sales data to adjust and improve sales strategies. Developed and maintained relationships with customers to ensure repeat business.
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Attended scheduled training sessions, department meetings, and company events to build expertise and promote company image.
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Demonstrated excellent customer service skills when dealing with client inquiries.
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Utilized a consultative approach when engaging prospects over the phone or during face-to-face meetings.
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Participated actively in trade shows, conferences, exhibitions to promote company's products and services.
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Handled client deposits and transactions and updated billing information in company databases.
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Monitored competitor activity and kept abreast of market conditions.
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Negotiated contract agreements with clients and suppliers to create mutually beneficial business relationships.
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Trained sales team members on company procedures and standards.
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Utilized persuasive communication techniques to close deals quickly and efficiently.
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Provided technical assistance to customers in order to resolve issues promptly.
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Contacted prospective and current clients via telephone to provide quote and policy information.
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• Negotiated premium rates with clients to maximize profit. Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
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Developed strategies for marketing new products or services offered by the company.
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Conducted regular reviews of customer accounts to identify any discrepancies or areas requiring additional attention.
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Gained experience in providing support for underwriting activities, such as calculating premiums and issuing certificates of insurance.
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Built and maintained relationships with clients to support satisfaction.
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Followed up with clients to determine satisfaction with received services.
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Compiled reports detailing monthly sales activity along with customer feedback survey results.
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Customized insurance programs to suit individual customer needs.
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Maintained current understanding of changing regulations related to the industry by regularly reading industry publications and attending seminars.
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Acquired knowledge of various types of insurance products, such as life, health, property, casualty and auto insurance.
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• Monitored insurance industry trends to assess potential risks. Established relationships with local businesses to increase sales opportunities through referrals or direct contact.
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Successfully completed continuing education courses related to state laws regarding insurance products.
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Built proficiency in utilizing multiple software systems to track customer accounts and update customer information.
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Accurately processed payments from customers for policy premiums and other fees associated with the policy.
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Created presentations outlining different types of insurance policies available for potential clients.
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Developed strong customer service skills while working as an Insurance Agent, including problem resolution and conflict management.
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Obtained underwriting approval by completing application for coverage.
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Interpreted insurance policies and explained coverage to clients.
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Resolved any disputes between customers and insurers relating to coverage levels or claims processing.
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Researched and maintained up-to-date knowledge of the insurance industry.
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Assisted team members with complex cases involving multiple parties or large amounts of coverage requested.
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Provided guidance and advice to customers regarding their existing policies or potential purchases.
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Used company software to analyze customer coverage needs, write quotes, and issue policies.
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Ensured compliance with all applicable regulations when completing paperwork for policy issuance or cancellation requests.
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Utilized organizational skills to maintain accurate records of all policy changes and client information.
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Demonstrated excellent communication skills when
discussing insurance policies with customers to ensure they were fully informed of their coverage options.
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Performed extensive research into competitor's rates and services in order to remain competitive within the market.
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Collaborated closely with other departments within the organization such as Claims Processing or Underwriting Teams.
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Analyzed clients' current insurance policies and suggested additions or other changes.
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Proficiently managed a high-volume caseload that included both new business sales and renewals.
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Exhibited expertise in evaluating customer needs in order to recommend appropriate coverage levels based on individual circumstances.
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Sought out new clients and developed clientele by
networking and generating lists of prospective clients.
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Set appointments with prospective clients to present suitable insurance packages.
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Analyzed insurance policies to verify compliance with state and federal regulations.
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EDUCATION
High School Diploma
December 2005
Inanda Seminary High School, Durban, KwaZulu-Natal Relevant Coursework
• Biology,Geography,History,Business Economics,English,Zulu SKILLS
• Staff Management
• Home Tours
• Payment Collection
• Property Rights
• House Showings
• Property Assessments
• Lead Follow-Up
• Property Tours
• Closing Sales
• Marketing and Advertising
• Digital Marketing
• Senior Real Estate Specialist (SRES)
• Home Inspections
• Recruiting Clients
• Lender Relations
• Appraisal Procedures
• Commercial Real Estate
• Property Management
• Loan Officer
• Active State Name] Real Estate License
• Lease Drafting
• Strong Organizational Skills
• Excellent Teamwork
• Work Well Independently
• Strategic Photography
• Real Estate Industry Understanding
• Commission Sales
• Client Management
• Leasing and Sales
• CRM Software Use
• MLS Updating
• Microsoft Dynamics
• Homeowners Insurance Knowledge
• Market Research Data Entry
• Financial Planning
• Contract Negotiation
• Marketing Strategy Development
• CMA Software Knowledge
• Legal Requirements
• Advise Clients
• Networking and Business Development
• Mobile Devices and Laptop Computers
• Property Improvements
• Solicit Listings
• Meeting Arrangements
• Client Needs Assessment
• Promote Properties
• Open House Preparation
• Rental Listings Research
• Presenting
• Contracting
• Mortgaging
• Foreclosures
CERTIFICATIONS
• Computer college
• Receptionist
• Cashier
• Matric
• Drivers license
• Real estate
LANGUAGES
English
Fluent
High level
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Zulu
Fluent
Mother tongue
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Xhosa
Fluent
Higher level
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Swati
Fluent
High level
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REFERENCES
Elaine Moodley — Nedbank
Supervisor
Supervisor
ady073@r.postjobfree.com
Dee Ann Wat — Nedbank
Supervisor
ady073@r.postjobfree.com
Supervisor
Contact this candidate