Deanna Duarte

Administration assistance/ receiving /shipping-office clerk/ Quality control/ Inventory associate

Woonsocket, RI 02895

ady062@r.postjobfree.com

+1-401-***-****

1. 20 + Years of experience in Warehousing

2. Assembler and Lead Assembler w/ line setup

3. Machine operator

4. Picker + Packer

5. Receiving + Shipping / using RF scanner

6. Returns/ checking drivers manifest

7. Inventory/ support management w/ correcting and finding discrepancy’s 8. Cycle count

9. Quality Control

10. Appointment setter for incoming Purchase Orders 11. Checking in customers verify PO to the BOLs

12. Signing BOLs for Overages and Shortages

13. Checking packing slips against products received making sure they are accurate 14. Created BOLs for shipping contacted carriers for pickups 15. Customer service

16. Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued.

17. phone/email / purchasing supplies/placing work orders for copying machines 18. Working with sales team insuring products are in and when they will be shipping. 19. Shipping Fedex & Ups

20. Reliable, fast, organized, Quick but yet sufficient, fast learner, works well with a team or can work alone.

21. Attention to detail, organized, and meticulous with paperwork 22. Filing, fax, copy machine, computer knowledge with different software / efficient with Microsoft Office, Excel, WMS, SAP, Ext…

23. Forklift experience

Authorized to work in the US for any employer

Work Experience

Shipping and Receiving Clerk

Imperial Dade - Franklin, MA

September 2021 to February 2023

1. Checked in Paper work per PO from Vendors .

2. Checked receiving paperwork for receivers

3. Scheduled appointments for vendors to come per appointment only 4. Had orders picked and staged for orders going out. 5. Created BOL’s for regular loads and Hazardous ones 6. Scanned and filed all paperwork.

7. Answering questions and helping customer service about orders and products. 8. Inventory, cycle counting items.

9. Conducts and directs cycle counts on a weekly basis according to a prioritized product group calendar as directed by management.

10. Works with Inventory Supervisor to eliminate non-moving inventory. 11. Communicates with Management on all Cycle Count variances to find root cause of problems and to keep the problem from reoccurring.

Office Administrator

BJ's Wholesale Club - Uxbridge, MA

July 2006 to September 2019

I create appointments for carriers to deliver our Products with the right Purchase orders, through email or phone contact with buyers to make sure items and quantity is correct through email or phone, collect Bill of ladings from truck drivers enter in to the system making sure receiving counted and took in correct items sign bills for overage’s and shortages correct issues and assist in filing and making copies for carriers ...also I was LPQC quality control inspected pallets going out make sure they had right amount and right product by scanning with RF unit. Cycled counted items in warehouse updated counts in SAP and WM .Notifies Management of any inventory adjustment due to damage, short shipment, returns or for any other reason. Works with Inventory Supervisor to eliminate non-moving inventory. Communicates with Management on all Cycle Count variances to find root cause of problems and to keep the problem from reoccurring.

Warehouse Associate

Creed Rosary Manufactures - Wrentham, MA

September 2004 to June 2006

Assembled jewelry pieces, inventory control, vendor returns and shipping and receiving. Notifies Management of any stock inventory adjustments from culling, cycle counts or shrink. Implements any returns to vendors: special order or stock material. Analyzes and reviews all special-order vendor back orders as well as customer back orders that may be the result of poor inventory control practices. Assists in research with AP and count variances for items purchased by the branch. Notifies Management of any inventory adjustment due to damage, short shipment, returns or for any other reason. Maintains a working knowledge of all products stocked or manufactured and how they are assembled. Lead Assistant Manager

Diversified Distribution - Woonsocket, RI

March 1998 to June 2006

Lead assistant in the assembly area .

Managed employees and temporary workers . Set up assembly lines for production. Assisted workers on the lines showed them how to assemble projects and package them for shipping.Conducts and directs cycle counts on a weekly basis according to a prioritized product group calendar as directed by management. Notifies Management of any stock inventory adjustments from culling, cycle counts or shrink. Implements any returns to vendors: special order or stock material. Education

High school or equivalent

High school or equivalent in Customer service

Woonsocket High School - Woonsocket, RI

Skills

• Customer Support (10+ years)

• Customer Care (10+ years)

• Call Center (10+ years)

• CSR

• SAP (6 years)

• Customer Service (10+ years)

• Processing orders,vendor returns,Data entry,Schedule coordination,Customer service,reporting and documentation,service planning Micro soft word,excel

• Microsoft office (10+ years)

• Oracle

• Java

• Microsoft SQL Server

Languages

• English - Expert

Assessments

Customer service — Proficient

September 2021

Identifying and resolving common customer issues

Full results: Proficient

Call center customer service — Proficient

September 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer focus & orientation — Proficient

September 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate