Customer Service General Manager
Resume:
Gregory S. Williams
** ******* **. ***********, ** 62704
e-mail *******@**********.***
Career Objective
Obtain a challenging position that utilizes my experience, talents and skills in management, marketing and sales. Long range goal is to progress to an upper level position in one of these areas.
Work Experience
July’ 21 to July’ 23 CertaPro Painters of Central IL- Central, IL
Commercial Sales Associate
Working with business owners, CEO’s, Board of Directors, CFO’s, Administrators, and various other decision makers in regard to Painting Projects for their companies, and buildings. Cold calling and working with existing clients to expand those relationships. Also, other duties include production management with painters and clients for those projects from start to completion. - 2nd half of the last 6months $250k -1st full year 500k – 2nd full year trending towards 850K.
Oct’ 11 to June’ 21 Orkin Commercial Services- Springfield, IL
Commercial Area Account Manager
Working with business owners, CEO’s, Board of Directors, CFO’s, Administrators, and various other decision makers in regard to Pest management programs for their companies, and buildings. Cold calling and working with existing clients to expand those relationships. Currently ranked in the top 10% of Acct. Managers and have achieved so far $408,022 in total revenue for 2017 and increased it year after year till leaving in 2021.
Aug’ 08 to Oct’ 11 APSA of IL- Springfield, IL
Membership and Marketing Consultant
Working with business owners, CEO’s, Board of Directors, CFO’s, and various other decision makers in regards to improving and making more efficient companies, and increasing awareness to the general public of the Automotive Aftermarket Industry in IL. Cold calling and working with existing clients to expand those relationships. Have increased membership in 2008 by 29%, 2009 by 35% and 2010 by 75%. We have had a 30% net gain in membership in the past 3 years but have had a net loss in membership in the previous 10 years of 61%. We are growing!
Mar’ 06 to Aug’ 08 Orkin Commercial Services- Springfield, IL
Commercial Area Account Manager
Working with business owners, CEO’s, Board of Directors, CFO’s, Administrators, and various other decision makers in regard to Pest management programs for their companies, and buildings. Cold calling and working with existing clients to expand those relationships. Rookie of the year for 2006. Achieved $129,000 in total revenue for 2007.
Oct’ 04 to Nov’ 05 Crowne Plaza Hotel/Holiday Inn Express- Springfield, Il
Sales Manager
Working with event and meeting planners in Springfield, IL and surrounding areas for the Springfield Area. Focusing on State, Association, Military, and Tour and Travel groups. Doing cold calling and working with existing customers to improve those relationships with the Crowne Plaza and Holiday Inn Express Hotel. 145% of goal YTD and # 10 in the Co. as of 8/31/5.
Feb’03 to Oct’04 Marriott International – Springfield, IL
Sales Manager- Regional Sales-part-time
Working with event and meeting planners in Springfield, IL and surrounding areas for the Chicago Land Area. Focusing on State, Association, Corporate, and Tour and Travel groups. Doing cold calling and working with existing customers to improve those relationships with Marriott International in the Chicago Land Area.
Oct ’00 To Mar’ 02 Signature Inn Conf. Ctr- Springfield, IL
General Manager
Customer service and managing of a Conference Center. Various duties ranging from outside sales/inside sales, operations, purchasing, to training, to implementing of new ideas and programs to employees and the community. Increasing GOP by 100,000 within a one-year time frame, and increased customer base by 50%.
March’ 99 to Oct ’00 Associated Bank- Washington, IL
Financial Consultant
Customer sales and service, Residential and Commercial loan originating for local business and customers, & Implementing and supervising local marketing and telemarketing for office.
July ’95 to March ’99 Signature Inn Hotel- Peoria, IL
General Manager-April 1996- March 1999)
Assistant Manager-July 1995-April 1996
Began as assistant manager and quickly promoted to General Manager. Duties entail managing thirty employees, outside/inside sales, marketing locally and nationally, customer service, public relations, purchasing, customer satisfaction, training employees, budgeting, ordering, payroll, accounts receivable/payable, providing corporate office details of hotel and general operations. Increasing occupancy from 50% to 65% within 3-year time frame.
Education
August’ 92 Illinois State University -normal, IL
Bachelors Degree
Major: Public Relations Minor: Business Administration
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