Customer Service Representative
Resume:
Jocelyn Dismukes
Customer Service Representative
Hammond, IN 46323
************@*****.***
Dynamic customer service professional experienced in fast food, call center, and retail store settings. Productive relationship builder; excellent at listening to customers needs, while providing exceptional service. Solving problems and consistently achieving record high customer service rankings. Willing to relocate to: Merrillville, IN - Highland, IN - Chicago, IL Authorized to work in the US for any employer
Work Experience
Center Manager
Advance America - Merrillville, IN
January 2021 to November 2022
Case Manager
Maximus - Gary, IN
May 2021 to December 2021
Pharmacy Manager
Cordant Health Solutions - Portage, IN
June 2019 to May 2021
I work for a Suboxone clinic where I distribute medication to opioid dependent patients. I work closely with the doctor's/ providers and pharmacy, to assure the delivery and process is executed effectively! Assistant Manager
Check Into Cash - Schererville, IN
December 2017 to June 2019
Opened, closed and ran the office where I processed pay day loans, money order, cashed checks and more. I handled any where from 20,000 to 35,000 a day in cash. Customer Service
AmeriCash Loans, LLC - Markham, IL
January 2017 to December 2017
I process 6 month installment loans for working and non working customers. I file, organize and make outbound calls daily. Apt setting and more
Pawn Broker/Sales Associate
Pawn King - Merrillville, IN
May 2014 to November 2016
Processed small short term loans on jewelry, electronics and other items. Customer Service Representative
Teleperformance
September 2012 to May 2014
Worked with different vendors, H&R Block, insurance companies and more. Inbound and outbound calling, supervised, monitored and sales.
Shift Manager
McDonald's
2009 to 2012
CSR - Customer Service Representative
Jcpenny
February 2007 to September 2010
Education
Licensed in Pharmacy Technician
IT College - Lowell, IN
March 2018 to June 2018
Diploma
Ged Program
Associate in Medical Administrative Assistant
Everest College - Merrillville, IN
Skills
• 60 WPM, Communication skills, computer/ technical literacy, flexibility/ adaptability/ managing mulitiple priorities, Interpersonal abilities, leadership and management skills, and teamwork, complaint resolution, team building and training (10+ years)
• Customer Service (10+ years)
• Call Center (6 years)
• CSR
• Customer Care
• Customer Support (5 years)
• Cash Handling
• Customer Service Skills
• Inventory
• Management
• Sales
• Scheduling
• Team Building
• training
• Banking
• Pharmacy Technician Experience
• Clinical Pharmacy Experience
• Order Entry
• Supervising Experience
• Managed Care
• Inventory Control
• Medical Terminology
Certifications and Licenses
Licensed Pharmacy Technician
December 2018 to Present
Additional Information
Knowledge of OSHA
Can lift up to 60lbs
Available for travel and relocation
Front end Supervision
Key Holder
Contact this candidate