Jocelyn Dismukes

Customer Service Representative

Hammond, IN 46323

ady04a@r.postjobfree.com

+1-872-***-****

Dynamic customer service professional experienced in fast food, call center, and retail store settings. Productive relationship builder; excellent at listening to customers needs, while providing exceptional service. Solving problems and consistently achieving record high customer service rankings. Willing to relocate to: Merrillville, IN - Highland, IN - Chicago, IL Authorized to work in the US for any employer

Work Experience

Center Manager

Advance America - Merrillville, IN

January 2021 to November 2022

Case Manager

Maximus - Gary, IN

May 2021 to December 2021

Pharmacy Manager

Cordant Health Solutions - Portage, IN

June 2019 to May 2021

I work for a Suboxone clinic where I distribute medication to opioid dependent patients. I work closely with the doctor's/ providers and pharmacy, to assure the delivery and process is executed effectively! Assistant Manager

Check Into Cash - Schererville, IN

December 2017 to June 2019

Opened, closed and ran the office where I processed pay day loans, money order, cashed checks and more. I handled any where from 20,000 to 35,000 a day in cash. Customer Service

AmeriCash Loans, LLC - Markham, IL

January 2017 to December 2017

I process 6 month installment loans for working and non working customers. I file, organize and make outbound calls daily. Apt setting and more

Pawn Broker/Sales Associate

Pawn King - Merrillville, IN

May 2014 to November 2016

Processed small short term loans on jewelry, electronics and other items. Customer Service Representative

Teleperformance

September 2012 to May 2014

Worked with different vendors, H&R Block, insurance companies and more. Inbound and outbound calling, supervised, monitored and sales.

Shift Manager

McDonald's

2009 to 2012

CSR - Customer Service Representative

Jcpenny

February 2007 to September 2010

Education

Licensed in Pharmacy Technician

IT College - Lowell, IN

March 2018 to June 2018

Diploma

Ged Program

Associate in Medical Administrative Assistant

Everest College - Merrillville, IN

Skills

• 60 WPM, Communication skills, computer/ technical literacy, flexibility/ adaptability/ managing mulitiple priorities, Interpersonal abilities, leadership and management skills, and teamwork, complaint resolution, team building and training (10+ years)

• Customer Service (10+ years)

• Call Center (6 years)

• CSR

• Customer Care

• Customer Support (5 years)

• Cash Handling

• Customer Service Skills

• Inventory

• Management

• Sales

• Scheduling

• Team Building

• training

• Banking

• Pharmacy Technician Experience

• Clinical Pharmacy Experience

• Order Entry

• Supervising Experience

• Managed Care

• Inventory Control

• Medical Terminology

Certifications and Licenses

Licensed Pharmacy Technician

December 2018 to Present

Additional Information

Knowledge of OSHA

Can lift up to 60lbs

Available for travel and relocation

Front end Supervision

Key Holder

Contact this candidate