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Call Center Team Member

Location:
Los Angeles, CA
Salary:
50,000/yr
Posted:
August 18, 2023

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Resume:

Meisha Kayo Hagmaier

***** ******* ** *** **** B Cathedral City, Ca 92234 562-***-**** ady010@r.postjobfree.com

Resume Summary

Dedicated and dependable healthcare professional with over 8 years of experience working in complex health care and service related environments. Demonstrated skill in conflict resolution with the ability to effectively communicate with all levels of staff and client personnel. Hard working and self-motivated with keen ability to multitask and prioritize work to ensure all projects are completed accurately, timely, and efficiently.

Education

Bachelor of Science, Physiology, Concentration on Exercise Physiology University of Arizona, Tucson, Az December 2007

Minor: Japanese Studies GPA: 3.38

Dean’s List, University of Arizona, Tucson, Az Spring 2005

Honorable Mention, University of Arizona, Tucson, Az Spring 2004

Work Experience

Substitute Teacher K-12, Real Journey Academies, Inland Empire, Ca. February 2021-Present

•Created and maintained a welcoming, friendly, engaging, and nurturing classroom environment where students felt safe and comfortable.

•Follow lesson plans when available and aide students in gaining a better understanding of class material.

•In long term assignments, developed clear, appropriate, and engaging lesson plans that accommodate all students and get them excited to learn

•Communicate regularly with students and parents thru multiple different media platforms such as Google Classroom, Zoom, and Utopia.

•Establish trusting relationships with students while still maintaining classroom authority.

•Work with students in resolving conflicts, discussing creative solutions to challenges both big and small

Client Care Coordinator Behavioral Health Innovators, Woodland Hills, Ca March-2020 – January 2021

•Assist Individuals looking for mental health and/or substance abuse treatment to find the optimal facility based on their needs in a call center like work environment.

•Ability to adapt to a remote work setting at home, adhering to scheduled hours, and being prompt and ready to take calls at scheduled time.

•Communicate to a diverse group of clientele and all levels of staff effectively by utilizing excellent interpersonal, verbal and written communication skills.

Intensive Case Manager, Prototypes Women’s Center, Pomona, Ca. October 2018 -February 2020

•Provide homeless women the necessary resources and life skills that will allow them to be successful and self-sufficient members of society

•Provide linkage to permanent housing and other housing resources available to them and the public thru city and state programs

•Collaborate with each client to create individualized service plans every 30 days that focused on obtainable short-term goals to help further each client’s success.

•Adhere to all HIPPA regulations and meet deadlines of documentation thru multiple platforms such as HMIS and Clarity

Unit Secretary/EKG Technician/Monitor Technician, Paradise Valley Hospital ICU, Phoenix, Az. June 2008-October 2013

•Assist in admission coordination of patients, direct patients, visitors, and all staff personnel upon entering unit.

•Monitor cardiac rhythms of patients on telemetry unit, record segments and wavelengths, report any abnormalities

•Maintained patient records, transcribe and input physician’s orders in a timely and accurate manner

•Functioned as a patient advocate and participated in the successful implementation of change when needed

Activities, Awards, and Volunteer Experience

Volunteer, Prototypes Women’s Center, Pomona, Ca December 2014-Present

•Lead a weekly book study revolving around recovery

Certificate of Appreciation for the Non-RN Who Best Optimizes Physician Efficiency, from Arizona Emergency Specialists May 2009

• Recognized by the emergency room physicians as a keen member of the hospital team, helping in all tasks regardless of job title

References: Available upon request



Contact this candidate