Khadija Khabbab

Morocco Casablanca

Personal phone number +212********* / Reference Number: +212*********

ady00f@r.postjobfree.com

Objective:

Dedicated and energetic professional with a diploma in auxiliary nursing and a diverse background in customer service and leadership roles. Seeking a challenging position in the healthcare industry to leverage my training, skills, and passion for delivering exceptional patient care.

Education:

- Diploma in Auxiliary Nursing

[Name of Institution], Casablanca, Morocco

Duration: 2014 - 2016

Experience

January 2017 - July 2019

1. Call Centre BIM

Customer Service Representative

Responsibilities:

- Handled customer inquiries via phone and email, providing accurate information and resolving issues promptly.

- Demonstrated exceptional patience and empathy while addressing customer concerns.

- Collaborated with team members to improve customer satisfaction ratings by 20% within six months.

2. Esthetic Clinic Istanbul (Turkey)

Position: Sales Team Leader, Call Center

Duration: June 2021 - April 2023

Responsibilities:

- Led a team of 10 sales representatives, overseeing daily operations and coaching for improved performance.

- Managed inbound and outbound sales calls, achieving monthly sales targets consistently.

- Developed and implemented sales training programs, resulting in a 15% increase in team's conversion rate.

3. Self Contractor

Duration: Current

Responsibilities:

- Successfully manage a self-contracting business, demonstrating patience and resilience.

- Select products based on market demand and customer preferences.

- Establish relationships with merchants, negotiating terms and agreements.

- Handle accounting tasks independently, ensuring accurate financial records.

- Plan and execute the delivery of goods, taking personal responsibility for logistics.

- Tailor products and services to meet specific merchant requirements and needs.

- Prioritize customer satisfaction by following up after the sale to address any concerns.

Training Experience:

- Hospital Moulay Youssef

Duration: March 2015 - June 2015

- Gained hands-on experience in patient care, medication administration, and medical record management.

- Hospital Hassani

Duration: August 2015 - September 2015

- Assisted nursing staff in providing patient support and participated in medical procedures.

- Health Centres Al Azhar

Duration: February 2016 - August 2016

- Worked collaboratively with healthcare professionals, honing clinical skills and patient interaction.

Skills:

- Excellent communication and interpersonal skills

- Strong teamwork and collaboration abilities

- Proven leadership skills as a team leader

- Customer-focused approach, ensuring patient satisfaction

- Adaptability and quick learning in dynamic environments

- Actively seeking new job opportunities due to the challenging economic situation

- Multilingual: Fluent in Arabic and English, and proficient in French and Turkish (basic)

Volunteer Experience:

- Bayti Association

- Supported initiatives to provide shelter and aid to homeless individuals.

- Neama Association for Development

- Assisted in organizing community events to promote education and social development.

- Animal Welfare Association Ziti Association

- Contributed to animal care and adoption drives, showing compassion for pets in need.

Additional Information:

- Successfully managed a coffee shop between 2019 and 2021, demonstrating business acumen and customer service skills.

- Part-time work in a bar enhanced my communication skills and ability to work under pressure.

- Enthusiastic traveler, eager to explore diverse cultures and embrace new experiences.

- Embraces diversity and believes in the value of differences for personal and professional growth.

Job Search Note:

- Actively seeking new job opportunities due to the challenging economic situation.

Contact Information:

Email: ady00f@r.postjobfree.com

Reference Number: +212*********

References:

Mr. Barış Kaşıkşı

Position: Sales Manageraa

Esthetic Clinic Istanbul

Contact: +905*********

Contact this candidate