Customer Service Security Officer

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OBJECTIVE

Hard, reliable, and loyal worker, seeking a career, where all the skills and talents I've accumulated over the years can be utilized and enhanced. With the hopes of establishing a relationship with a company, where my desire to improve and advance within the organization is possible.

SKILLS

As a healthcare/behavioral health professional, I have exceptional communication skills, customer service abilities, team player, leader, and motivator.

ROBERT J. HARRIS

236-3 TYVOLA DR. CHARLOTTE, NC 28210 C: 704-***-****

adxzzk@r.postjobfree.com

EXPERIENCE

DIRECT SERVICE PROFESSIONAL • TSG/DDR •10/2016 -PRESENT

Assist with ADL’s

Document the client’s daily flow sheets, chart daily information on the individual, such as mood, meds, activity, and seizures

Promote personal, and client’s safety

Perform household tasks, such as laundry, bed making, and cleaning up after client

Administer Medication

DIRECT CARE PROFESSIONAL • COMMUNITY ALTERNATIVES/RESCARE • 07/2016 – 06/2017

Assisted with ADLs.

Documented resident records on daily flow sheets.

Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.

Performed household tasks such as laundry, dusting, washing dishes and vacuuming.

Cleaned and organized patients' living quarters.

Promoted personal and co-worker safety.

Maintained a clean, orderly and well-stocked environment.

SHIFT SUPERVISOR/SECURITY OFFICER • ALLIED BARTON SECURITY SERVICES • 05/2012 – 04/2016

Monitor and authorize all foot traffic within facility

Produce daily reports for irregularities, equipment or property damage, theft, unauthorized persons, or unusual occurrences

Answer alarms and investigate disturbances

First line of contact for emergency personnel

MENTOR • THOMPSON CHILD AND FAMILY •09/2014 – 09/2015

Monitor the behaviors of the clients

Keep clients and others safe

Therapeutic interactions

UNIT REPRESENTATIVE • MORRISTOWN MEDICAL CENTER• 06/2001 – 05/2011

Transcribing Physician orders

Interview patients to complete documents, case histories, or forms, such as intake or insurance forms

Calling the Emergency Code Team when a patient is in distress

Receive and route messages or documents, such as laboratory results, to appropriate staff

Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations

Maintain medical records, technical library, or correspondence files

Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

MEDICAL SECRETARY • SURGICAL CENTER OF NORTHWEST JERSEY • 02/2007 – 01/2010

Completed and submitted clinical documentation in accordance with agency guidelines.

Collected urine and fecal samples.

Kept facility stocked with necessary supplies, equipment and instruments.

Performed routine tests such as urine dip stick, vision and hearing tests.

Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.

Carefully reviewed medical records for accuracy and completion as

Scheduled surgeries and procedures in conjunction with Surgical Coordinator.

Completed registration quickly and cordially for all new patients.

Confirmed patient information, collected copays and verified insurance.

EDUCATION

ASSOCIATE OF APPLIED SCIENCE: CRIMINOLOGY AND FORENSIC TECHNOLOGY • 09/2014 • ITT TECHNICAL INSTITUTE

EMPLOYMENT HIGHLIGHTS

Supervisory experience

Knowledge of medical terminology

Medical charting expertise

Types 45-50 WPM

EHR experience

Therapeutic expertise

Knowledge of criminal law and forensic procedures

First aid /AED training

Behavioral intervention specialist

Investigative procedures

North Carolina Life, Health, Accident, and Medicare License

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