Assistant Manager Customer Service
Resume:
Karla Torres
Howell, MI *****
adxzzc@r.postjobfree.com
Work Experience
Front Office Coordinator
LifeStance Health - Howell, MI
October 2022 to Present
Greeting and checking patients in/out in a courteous manner; including going over all necessary paperwork, collection of co-payments/deductibles/co-ins, balances etc., at the time of service.Provide patients with initial assessment paperwork, evaluate for completion, and accept electronic forms into the EHR system. Answering calls and providing patient support with miscellaneous inquires, payment related questions, release requests, etc.Ensure accuracy of patient accounts, such as accurate billing address, contact information, payment authorization and collection.Assisting patients with scheduling follow-up appointments, rescheduling appointments as needed, and managing (Tele/In-person) appointments General Accounting Supervisor
Accredited Property Management - Brighton, MI
May 2022 to October 2022
General office skills assisting with phone calls, computer input, client maintenance request. Using MS Office, Excel as well as Buildium to enter invoices, charges to owners or tenants. Follow up with vendors to schedule maintenance request. Set up new portal accounts. Assistant Manager
Chestnut Real Estate and Development - Howell, MI
April 2021 to May 2022
Ensure that financial reporting and recordkeeping is completely correct and in a timely manner provide exceptional guidance to the team in all aspects of hiring, training, developing and motivating. Demonstrate a positive professional customer focused approach with team members and residents clients in the public. Secure lease agreements retention, current lease and availability and pre-leasing a Future availability. Insure current and prosperity residents have positive interactions with team members direct the daily activities Of maintenance, housekeeping, vendors and the leasing office. Prepare effective marketing outreach in residential retention programs. Assistant Manager/ Leasing Consultant
MRD Apartments - Howell, MI
February 2020 to April 2021
Maintain knowledge of the leasing process including using CRM Yardie software. Assist visitors in touring in process for approving and moving into the apartment home. Address resident concerns daily in a professional manner by phone or email. Enter in all work orders and follow up once complete. Complete monthly market survey and social media postings daily Leasing Agent
Monarch Investment and Management Group - Howell, MI March 2016 to November 2019
Answer multilane phone to schedule appointments to tour the community. Answer general questions regarding community. Assisting potential residence and completing application online or in the office. Enter all lease agreements and fees in Yardi post daily craigslist ad. Skills
• Spanish
• Accounts Receivable
• Office experience
• Customer service
• Fair Housing regulations
• Office Management
• Microsoft Office
• Expert
• Microsoft Outlook
• Property Management
• General Ledger Accounting
• Account Reconciliation
• Property Leasing
• CRM Software
• Computer skills
• Marketing
• Filing (5 years)
• Accounts Payable
• Assistant Manager Experience
• Financial Report Writing
• Organizational skills
• Communication skills
• Yardi
• Event Planning
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