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Project Management Customer Service

Location:
Summerfield, FL
Posted:
June 29, 2023

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Resume:

Hope L. Maurer

Summerfield, Fl

adxzys@r.postjobfree.com

(M) 410-***-****

Project Management Specialist with ten (10+) years’ experience support for a business area of 150+ personnel valued at $100M+ per year.

Working across a business portfolio consisting of 4 prime contracts and over 3 subcontracts. Demonstrating experience in staffing and talent acquisition, program planning, financial analysis, supplier management, technical writing and contract organization under technical programs. Security Clearance: TS/SCI with FS

TECHNICAL SKILLS

Processes: Project Management, Supplier Management, Business Operations, Talent Acquisition and Management, Facilities Management

Software Tools: Microsoft Office 2010/2013, SharePoint 2010/2013 PROFESSIONAL EXPERIENCE:

Independent Software

Resource Manager 2021 - 2022

6021 University Blvd Suite 350-360, Ellicott City, MD 21043

• Responsibilities included staffing requirements for all subcontracts. (~75+ Contracts)

• Management, facility moves, business rhythms, and communication plans.

• Managed a small IT Help Desk to include metrics, customer service, and software systems.

• Maintained staffing resources such as Jobvite and Indeed. Boeing Intelligence and Analytics Annapolis Junction, MD Project Management Specialist June 2012 – 2021

Government Program:

• Coordinate stand up of program office for an agile development contract. Responsibilities include program directives, and subcontract.

• Management, facility moves, business rhythms, and communication plans.

• Manage critical program level staffing and all on-boarding processes on task orders. Provide project management support for the development of technical requisitions to include administration of SharePoint sites for staffing portal. Review resume submissions to qualify candidate skills against program requirements.

• Work with subcontractors to confirm candidate rates and availability prior to on-boarding on contract. Establish relationships between team and new team members to ensure efficiency of each project.

• Manage TTO modification process involving financial assessments, review scope of work for accuracy with the mission, collect program signatures and submit final drafts to contracts for submission to the government.

• Conduct weekly analysis of staffing metrics, use Excel, to apply efficiency measures. Provide metric reports and process improvements to management and government to facilitate new methods of employee recruitment and retention.

• Prepare Award Fee, Program Monthly, and other weekly contract deliverables by providing structure, content, and technical editing.

• Streamline maintenance of program artifacts through SharePoint administration and create and maintain databases for tracking assets and staff on contract.

• Coordinate with project management to execute technical exchange meetings, track completion of outstanding action items, provide and facilitate employee training, and ensure all tasks are completed within the allocated deadlines.

• Ensure all IT accounts are ready for new hire employees. Program Staffing Analyst and Technical Assistant October 2002 – June 2012 Boeing National Security Programs (NSP) Business Area Primary staffing analyst support for the Director of National Security Programs. Providing support for a business area of 150+personnel valued at $100M+ per year. Portfolio consisted of 4 prime contracts and over 3 subcontracts.

• Compiled monthly financial forecasts of orders and revenue for the NSP business area.

• Created reports/reports using Excel, Power Point, and Word reports on behalf of NSP.

• Prepared Program Monthly Reviews, and other weekly contract deliverables by providing structure, content, and technical editing.

• Interacted with government staff to coordinate customer visits for the Director of National Security Programs, VP, of Cyber

• Solutions, and Boeing, General Manager.

• Prepared travel arrangements and processed expense reports for executive level staff.

• Coordinated all Town Hall meetings and site events.

• Compiled action items and ensured execution was achieved by the management staff. EDUCATION

High School Diploma, 1989 Lansdowne, Md



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