Customer Service Data Entry

MICHELLE SALT

adxzyk@r.postjobfree.com 602-***-**** Phoenix, AZ 85029

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Demonstrated knowledge of admissions, insurance verification and authorization processes in hospital and medical office settings.

Active listening skills

Strong organizational skills

Courteous demeanor

Energetic work attitude

Adaptive team player

Strong customer service skills

Data entry

Multi-tasking

Customer or student assistance

Financial Services Representative TEEMA - Phoenix, AZ 01/2023 - 05/2023 Held financial conversations with clients and prospects to determine needs and provide appropriate solutions. Established strong and positive working relationships within organization to contribute to team success. Received and posted payments to loan accounts.

Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date. Case Management Associate Analyst Mindlance Inc. - PHOENIX, AZ 12/2019 - 04/2020 Provided excellent service and attention to customers through phone conversations. Improved operations by working with team members and customers to find workable solutions. Self-motivated and disciplined to complete surveys with each customer. Must be able to identify customers needs to provide resources company has to offer for all members. Handled frequent changes and new procedural tasks with flexibility. Collaborated with social workers to support patients. Evaluated patient behavior and reported changes to clinical team. Partnered with interdisciplinary teams to implement care plans. Insurance Verification Specialist Remx Staffing - Scottsdale, AZ 11/2018 - 10/2019 Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients

Instructed clients on the amounts covered under benefits plans Ensured that all patient and insurance data was updated regularly and carefully inputted into the company's computer system

Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information

Monitored and tracked project performance data with excel spreadsheets to generate reports and keep management informed of important trends

Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction Summary

Skills

Experience

Entered invoice data into company's Salesforce system and updated details, including customer contacts and delivery dates to keep information current

Contacted customers via phone and email to confirm deliveries and follow up with inquiries Data Processor Associate Cognizant - Phoenix, Arizona 09/2017 - 11/2017 Must comply with HIPAA rules. Flagged return claims and dealt with insufficient payments. Researched and rectified account discrepancies. Reviewed payments that had been received and applied them to the appropriate patient accounts. Department implemented new projects frequently. Must be able to multi-task and adapt to new implemented training to create a better workflow. Reviewed patient accounts for accurateness and eligibility. Temporary position required daily efficiency and meet goals. Scheduler Dsg Progressive Dental Lab - Phoenix, AZ 03/2015 - 05/2017 As a scheduler must be able to multi-task and be organized. Dental cases are expedited and analyzed for treatment before entering into the database. Knowledge of dental vocabulary was essential. Must be able to speak with doctors and help with any concerns. Solely responsible for providing great customer care while setting up new accounts for office. Guaranteed positive customer experiences and resolved all customer complaints. Accurately logged all daily shipping and receiving orders.

Front Office Buddy's All Stars - Phoenix, AZ 06/2012 - 12/2013 Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. Established new customer accounts. Achieved 85% of collection goal.

Cashier Macy's - Phoenix, Arizona 03/2009 - 07/2011 Kept showroom professional and neat at all times. Placed special merchandise orders for customers. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions.

Data Entry Internal Revenue Service - Phoenix, AZ 05/2001 - 08/2000 Verified that information in the computer system was up-to-date and accurate. Processed confidential tax form information. Preserved a typing accuracy of 96% during employment. Maintained control of documents by properly following batch control procedures.

Maricopa Community Colleges - Phoenix College Phoenix, AZ Some College (No Degree): Pharmacy Technician

Everest College

Some College (No Degree): Medical Billing And Coding Education and Training

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