Rachel Olomo

Phone: 202-***-**** adxzxi@r.postjobfree.com

**** ******** **. ***** ********, MD 20772

EXPERIENCE:

AGS Contractor

Passport Support Associate

August 2022 - Present

Review Passport application, photograph, identification and supporting Documents for completeness prior to adjudication.

Ensure applications follow passport requirements and customers are supplied with fee information.

Process reimbursement request.

Ensuring the codes are going to proper facility.

Resolve undelivered emails by responding on time.

Quality control Ensure passport books are correct before mailing out.

Change HealthCare

Remote Position

August 2021 - August 2022

Assure the prompt aim and comprehensive investigation of error incidents and response.

Ability to quickly find proper document types.

Ensures that all charts received are split according to policies using specific procedures and systems.

Input data into Excel and send the split chart.

Enter file into portal save and upload.

Healthcare Information Management ROI

Inova Health Systems, Fairfax, VA

September 2018 - October 2021

To ensure request for the release of PHI are honored only upon the receipt of the proper authorization.

Review and confirm the request for authenticity.

Created releases in to EpicCare System

Scan in the authorizations or documents into Epic to be ready for processing.

Ensure that the Virtual Intake process from the email into Epic with a Tif file is implemented daily.

Answer Telephones daily

Process all request for Patients, Attorneys, Subpoenas, Physician and Insurance

Process worker’s compensation, disability, and audit request. Properly complete records by mail, faxing or CD

Health Information Management

Holy Cross Hospital, Silver Spring, MD

November 2008 - July 2018

Ensure that all protected health information is processed by regional, national, state, and federal regulations including HIPAA guidelines.

Properly releases patient health information to internal and external customers (paper and electronic formats) as it relates to continuum of care.

Analyzes inpatient and surgical records to ensure accuracy, completeness, and compliance with JCAHO standards.

Abstracts information from medical records to complete forms for entities.

Retrieve health records from nursing units and ancillary departments.

Process Health Information requests for appropriateness and confirms the authorization by photo identification.

Electronically logs Release of Information Requests into Health Port Tracking system within 24 hours of receipt.

Serves as inter and intra department resource for staff members, answering questions concerning release of information and supplying instructions, as necessary.

Sorts records by encounter date, patient type and reconcile against census lists.

Develops and implements project planning, status reporting, and scheduling.

Collects loose filings from clinical area, ensuring that a medical record number is placed on each document to ensure it is filed to the correct medical record.

Execute assigned projects while meeting deadlines and supplying consistent and substantive updates to his or her supervisor.

Supplies guidance in researching and resolving simple records issues.

Develops and delivers presentations, training, and other educational materials.

Consistently keeps a minimum of 95% customer service satisfaction on survey card responses and Membership Service Reports.

Aids in the development and implementation of EMR training, support activities and monitoring of functionality usage

Ensures the execution and compliance of all record policies, procedures, and processes by visiting and examining each facility record keeping practices.

Serve as an EMR super user / subject matter expert for all practice management operations.

Aid in processing files for incoming/leaving attorneys.

Ensures the execution and compliance of all record policies, procedures, and processes by visiting and examining each facilities record keeping practices.

Responsible for the file closing processes of records shipped offsite.

Process Subpoenas daily and meet deadlines accordingly.

EDUCATION

Strayer University - BBA

The Chubb Institute - Medical Administration Diploma

Spingarn Senior High - Diploma Received

References available upon request.

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