Eva OQuinn

CUSTOMER SERVICE Representative

Certified Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Interests

Volunteering

Creative writing

Reading

Learning

Helping Others

Work History

2022-09 - Current

Survey Taker / Part Time

Shiftsmart / Dynata, Work From Home, Louisiana

Assisted in coordination of on-site interviews, managing schedule to stay organized

Reviewed resumes and application materials to understand background and experience of each candidate

Conducted phone and video interviews to assess candidates based in remote locations

Built relationships with hiring managers to enhance success of recruitment process

Conducted interviews with participants to assess eligibility

Created and implemented procedures to obtain required information and support research goals

Reviewed, classified and recorded survey data in preparation for computer analysis

Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires

Adapted interview style to suit needs of position and candidate

2022-02 - 2022-08

Technical Support Representative

Serverplus, Work From Home, UT

Used ticketing systems to manage and process support actions and requests.

Assisted customers in identifying issues and explained solutions to restore service and functionality.

Translated complex technical issues into digestible language for non-technical users.

Managed high levels of call flow and responded to WiFi/Internet and or device technical support needs.

Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Researched product and issue resolution tactics to address customer concerns.

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Answer inbound technical support calls.

Assist end users with WAN connection troubleshooting.

Assist end users with LAN connection troubleshooting.

Assist end users with Email related issues.

Assist end users with Billing and customer service related issues.

Assist customers with adding correct billing data as well as answering billing questions

Collaborated with supervisors to escalate and address customer inquiries or technical issues

Translated complex technical issues into digestible language for non-technical users

Managed high levels of call flow and responded to internet / wifi and or device technical support needs

2010-01 - 2019-07

Deckhand Commercial Fishing

Self Owned, Hackberry, Louisiana

Operated machinery to hoist captured fish onto boats.

Sorted and cleaned fish and stored in refrigerated or ice-filled holds to prevent spoilage.

Leveraged nets of various sizes, fishing lines and traps to catch fish.

Troubleshot and repaired equipment and kept fishing vessels clean to maintain machinery in good working order.

Measured catches and released fish that failed to meet jurisdiction's or captain's size requirements.

Examined fish to check for defects or signs of ill health and released substandard catches back to water.

Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.

Consulted maps, weather reports or navigation equipment to determine and direct ship movements.

Bait Fish Hooks

Rack Fish Lines

Drive Boat while setting fish lines out

2015-02 - 2015-03

Receptionist / Temporary

Work From Home, Sulphur, Louisiana

Answered central telephone system and directed calls accordingly.

Responded to inquiries from callers seeking information.

Provided clerical support to company employees by copying, faxing, and filing documents.

Corresponded with clients through email, telephone, or postal mail.

Responded to inquiries from callers seeking information

Answered phone promptly and directed incoming calls to correct offices

Resolved customer problems and complaints

2007-01 - 2008-04

Payroll Timekeeper / Temp Job

Triad Electric & Controls, Westlake, Louisiana

Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

Verified timekeeping records and handled any discrepancies with employees.

Maintained100% accuracy in transferring correct data from payroll spreadsheets into system.

Checked accrued hours against listed hours for leave time.

Responded to employee questions and requests for information in timely and knowledgeable fashion.

Maintained employee privacy and protected payroll operations by keeping all information confidential.

Maintained employee confidence and protected payroll operations by keeping information confidential.

2002-11 - 2005-02

Bar Manager

Detour, Sulphur

Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.

Kept alcoholic beverages well-stocked and organized to meet expected demands.

Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.

Consulted with managers to organize special events and promotions.

Assisted servers with specialty drinks orders by preparing on-demand items without delay.

Adhered to state laws regarding alcoholic beverage services and customer regulations.

Crafted special drink and cocktail menu items for seasonal offerings.

Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.

Maximized customer service by training staff, overseeing operations, and resolving issues.

Recruited, hired and trained staff on bar practices, customer service standards.

Closed out cash register and prepared cashier report at close of business.

Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.

Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

Upsold daily specials and beverage promotions to exceed daily sales goals.

Followed strict recipes and drink measurements to minimize product used.

Implemented drink prep procedures, significantly reducing wasted stock.

Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 100% improvement over prior onboarding process.

2000-06 - 2002-10

Call Center Representative / Temporary

Sprint PCS US Unwired, Lake Charles, Louisiana

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Educated customers on company systems, form completion, and access to services.

Boosted customer service satisfaction ratings through consistent quality control.

Processed debit and credit card and electronic check payments.

Placed outbound customer service or customer satisfaction calls to follow up on issues.

Responded to customer calls and emails to answer questions about products and services.

Performed various clerical duties by filing and faxing documents and creating customer databases.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

1994-05

High School Diploma

Hackberry High - Louisiana

Certified : Customer Service

Alison Online Courses - Online

Accomplishments

Documented and resolved internet / wifi Issue which led to faster speeds and satisfied customers.

Used Microsoft Excel to develop inventory tracking spreadsheets.

Achieved Customer Satisfaction through effectively helping with Billing

Resolved product issue through consumer testing.

Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Supervised team of ongoing staff members.

Additional Information

WHY YOU SHOULD HIRE ME

Although I may not have direct experience in this field, I am a fast learner and possess transferable skills that make me an ideal candidate for this role. For example, I have excellent communication skills, am a team player, and am eager to learn and grow within your organization

I have experience working remotely in Customer Service and Tech Support.

I am friendly and love good conversation. I would like to say that you should hire me for this job because I am a hardworking person as well as too much dedicated to my work. Most Importantly, I am loyal to my work I love to learn from new experiences. To complete my task, I have the ability to change myself according to the situation.

“I should be hired for this role because of my relevant skills, experience, and passion for the industry. My positive attitude, work ethics, and long-term goals align with the job requirements, making me a committed and valuable asset to the company.

Certifications

Certified Customer Service

Contact

Address

Sulphur, LA 70663

Phone

337-***-****

E-mail

adxzxg@r.postjobfree.com

WWW

https://www.facebook.com/KathleenSmith76

WWW

https://bold.pro/my/eva-oquinn-230*********/744

Skills

Coding participant data

Telephone etiquette

Data verification

Technical Support

Telemarketing expertise

Documentation and reporting

High-volume call centers

Call center operations

High emotional intelligence Time Management Skills Ability To Perceive Clients Ability to Use Positive Language Empathy Skills Self-Control Excellent Communication Skills

Customer Service department expertise

Creative problem solving

Staff training

Quality assurance

Empathetic and genuine

CRM

Customer Relations

Software

Microsoft Word

Word Processing

Windows 11

Google Drive

ADOBE

ONEDRIVE

Contact this candidate