Johniqua Jackson

Tampa, FL

adxzvd@r.postjobfree.com

+1-813-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Family Dollar - Tampa, FL

November 2021 to Present

Greeting customers

Money handling

Customer Support

Dispatcher

American Red Cross - Tampa, FL

January 2021 to November 2021

Aided with sending out help to people who houses caught fire or was destroyed by natural disaster. CSR - Customer Service Representative

Kforce - Tampa, FL

May 2020 to September 2020

Account management

Answering customer questions

Assisted with assistance registration

I was on a temporary 4 month contract.

Sales Specialist

convergys - Tampa, FL

January 2016 to October 2018

• Made outbound calls

• Successfully communicated with company gate keepers honestly

• Qualify the business on the phone with decision makers

• Planned out rebuttals for all objections

• Set qualified appointments on behalf of clients

• Entered all relevant information into sales interface Education

medical

Technical College

June 2015 to June 2016

High school diploma or GED

Skills

• Customer service experience (1 year)

• excel and word experience (1 year)

• windows (1 year)

• Salesforce (1 year)

• Collection management (1 year)

• Technical support (1 year)

• Inside sales (1 year)

• Appointment setting (1 year)

• Lead generation (2 years)

• CRM Software (1 year)

• Account Management (1 year)

• Cold Calling (1 year)

• Social media management (5 years)

• B2B Sales (2 years)

• Sales Management (2 years)

• Outside Sales (1 year)

Certifications and Licenses

CPC June 2016 to Present

sales training

January 2022 to Present

Tax accounting

January 2022 to Present

Assessments

Work Style: Conscientiousness — Highly Proficient

October 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient

Following Directions — Proficient

September 2020

Following multi-step instructions.

Full results: Proficient

Basic Computer Skills: PC — Completed

May 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Completed

Verbal Communication — Proficient

May 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Sales Skills — Familiar

May 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Familiar

Sales Fit — Familiar

April 2020

Measures the traits that are important for success in sales positions. Full results: Familiar

Call Center Customer Service — Completed

April 2020

Applying customer service skills in a call center setting. Full results: Completed

Customer Focus & Orientation — Proficient

September 2020

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Familiar

October 2020

Applying customer service skills in a call center setting Full results: Familiar

Memorization — Expert

December 2020

Committing product or merchandise information to memory and recalling it at a later time Full results: Expert

Social media — Familiar

May 2020

Creating content, communicating online, and building a brand's reputation. Full results: Familiar

Working with MS Word documents — Familiar

September 2020

Knowledge of various Microsoft Word features, functions, and techniques Full results: Familiar

Proofreading — Completed

March 2021

Finding and correcting errors in written texts

Full results: Completed

Written communication — Familiar

March 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar

Data entry: Accuracy — Expert

May 2021

Entering data quickly and accurately

Full results: Expert

Work style: Reliability — Expert

September 2020

Tendency to be dependable and come to work

Full results: Expert

Typing — Completed

April 2020

Transcribing text using a standard keyboard

Full results: Completed

Customer focus & orientation — Familiar

January 2022

Responding to customer situations with sensitivity Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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