Customer Service Representative
Resume:
KHALIDAH N JONES
**********@*****.***
OBJECTIVE
Customer focused professional with over four years of experience serving customers in different roles. Proven ability in engaging customers and strengthening customer relationships. Seeking a rewarding position with a company that values its customers.
SKILLS
Active listener
Empathetic
Patient
Flexible
Professional
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE ADECCO STAFFING AGENCY
June 2010 – February 2011
Strong oral and written communication skills, ability to work independently, data entry experience, 30 WPM
CUSTOMER SERVICE REPRESENTATIVE DUKE ENERGY
June 2008 – April 2010
Excellent leadership skills, identify and resolve discrepancies, assist customers with account transactions and payments, help with setting up payment arrangements
CUSTOMER SERVICE REPRESENTATIVE BANK OF AMERICA
June 2007 – June 2008
Assist customers with credit card accounts and payments, process balance transfers, product knowledge to assist with customer specific sales
EDUCATION
BROWN MACKIE COLLEGE – ONE YEAR
Some coursework completed
VOLUNTEER EXPERIENCE
Children’s Healthcare of Atlanta - Patient Registration
2
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