SHANNON JOHNSON

adxzuz@r.postjobfree.com 216-***-**** Cleveland, OH 44102

Personable and dedicated Customer Service Representative with extensive experience in veterinary field. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Credit Card Payment Processing

Efficient and Detail-Oriented

Courteous with Strong Service Mindset

Building Customer Trust and Loyalty

Calm and Professional Under Pressure

Inbound and Outbound Calling

Customer Service Representative Agent Avon Lake Animal Clinic - Avon Lake, OH 07/2019 - Current Ensure high quality customer service via phone and/or in person Answer, screen, & forward incoming phone calls according to company policy Schedule & confirm appointments & follow-up visits Checked owner's in for their pet's appointments and put them in the room for the doctors. Did the billing in the room with the clients for the visit. 7

Receptionist America's Best Contact and Eyeglasses - Rocky River, OH 07/2010 - 07/2021 Served visitors by greeting, welcoming and directing to appropriate personnel. Answered and directed incoming calls using multi-line telephone system. Scheduled and confirmed appointments.

Updated and recorded customer or client information to maintain accounts. Obtain and document information from the insurance company Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

Veterinary Assistant/ Interim Hospital Manager VCA Midpark Animal Hospital - Middleburg Heights, OH 02/2005 - 05/2010

Assisted veterinarian during surgeries & exams of patients Prepared surgical suite and surgical patients

Administered vaccines

Maintained medical records

Filled prescriptions

Performed laboratory work and diagnostic imagining Ensure a smooth flow of customers & pets throughout the day Rectify customer complaints &/or issues of the staff Responsible for payroll, scheduling staff, and invoicing Summary

Skills

Experience

Education and Training

DeVry University Downers Grove, IL 06/2015

Bachelor of Science: Criminal Justice

Graduated magna cum laude