Customer Service Front Desk
Resume:
Amanda Stone
D’Iberville,MS *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Behavioral Health Technician Supervisor
Mississippi Drug and Alcohol Treatment Center, Biloxi, MS July 2021 to Present
Performs pre-assessments for client intake and works as a liaison between management, medical staff, and clients. Ensures extensive daily upkeep of the facility. Provides peer support groups for clients. Transports clients to outside providers. Handles all aspects of the alumni program. Supervises behavioral health technicians and provides feedback on their performance.
Cashier
Amco Gas Station, Memphis, TN
September 2019 to July 2020
Ensures satisfactory customer service by greeting customers and assisting them with any needs or questions. Responsible for maintaining the store inventory, stocking and restocking shelves, and replenishing products in shelving, coolers, and the hot food area. Responsible for maintaining and refilling the outside washing dispensers. Provides customer service. Maintains inventory. operates the cash register. Cleans the food and drink stations. Nightly shift reports
Front Desk Clerk
Quality Inn and Suites, Oxford, MS
October 2014 to October 2019
Performs pre-registration and registration duties for incoming guests. Check guests in and out, make room reservations, and track and report room statuses and rates. Available to all guests who need to report a complaint or request a service. Register and process guests and their assigned rooms. Communicating with hotel staff on the status of guest rooms. Upgrading guest rooms and promoting hotel services. Handling cash payments Maintains a clean and neat front desk area.
Leasing Agent
Leasa Rosa, Memphis, TN
January 2012 to March 2014
Met with prospective tenants to determine lease terms, received security deposits, and coordinated with current tenants to discuss lease changes.
Front Desk Clerk/PBX Operator/Reservations Agent Gold Strike Casino Resort, Robinsonville, MS
February 2003 to September 2012
Provided superior customer service for hotel guests to guarantee that they received the most exclusive and positive experience. Conducted closing audits to reconcile nightly balances for the hotel. PBX operator. Greeted, assigned, registered, and checked out guests. Tended to the needs and requests of all guests by implementing excellent customer service skills. Received payments from guests and confirmed the cash register was balanced. Responsible for guaranteeing that all rooms were filled each night. Education
Continuing Education in Social Work
Northwest Community College - Senatobia, MS
October 2017 to December 2018
High school diploma
Senatobia High School - Senatobia, MS
1998 to 2003
Skills
• Microsoft office (7 years)
• Management Experience (3 years)
• Customer Service (10+ years)
• Team Member (10+ years)
Certifications and Licenses
CPR Certification
First Aid Certification
Certified Peer Support Specialist
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