Princewill Johnson

Providence, RI Boston, MA• 781-***-**** • adxzuw@r.postjobfree.com

linkedin.com/in/princewillj

Product Manager Innovation Leader

High-positivity, pace-setting Product Manager & User Research leader with 4+ years of experience helping businesses succeed. A lot is possible through user empathy, business planning, and a little tech.

AREAS OF EXPERTISE

Manage developing and testing products, prototypes, and features from concept through go-to-market strategy and product launch. Build and test the business strategy alongside the product.

Advocate for the user through qualitative and quantitative research. Keep the team and clients inspired by learning throughout the iterative development process.

Challenge the status quo, work under conditions of ambiguity, and navigate complex business landscapes to create intuitive and empathetic solutions that meet real user and business needs.

Evangelize design thinking within product strategy and digital innovation. Use storytelling along with data to back product prioritization and meet strategic, financial, and technical goals.

Collaborate with stakeholders to build support of new initiatives while bringing them to life through user research, prototype creation, market analysis, and the 4P’s (Product, Pricing, Promotion, Place).

TECHNICAL PROFICIENCIES

Business: Microsoft Word, Excel, PowerPoint, Salesforce, JIRA, Mix panel

Product: Market Research, Forecasting, Competitive Analysis, Roadmaps, Requirements

Design: Sketch, InVision, Photoshop, Illustrator, Proto.io, Pen and Paper

Tech: Agile, Scrum, Enterprise Architecture, Computational Infrastructure.

Professional Experience

Prudential, Boston, Massachusetts 6/2021 – Present

Product Manager

Works closely with small businesses to teach, conceptualize, and launch digital products, services, and marketing offerings. Leads UX experience design and technical development.

* Developed digital innovation strategies for 20+ local businesses and non-profits.

* Shepherd the development of a new B2C SaaS product to enable customers to key into our products, which grew to 35,000 daily active users in the first year.

* Planned and executed a referral program for our customers, which led to a net increase in new users of 100,000 monthly active users.

Reilly Group, Sanford Texas “REMOTE”

03/2020 - 06/2021

Customer Support, Product Support

* Researched user behavior and led strategic product roadmap discussions across multi-functional teams.

* Integrated Tableau reporting system into BI sales workflow, which led to a 23% increase in post-meeting inquiries for the technical sales department

* Streamlined post-sales support to increase customer retention rate among enterprise clients by 27%.

* Identified an area of the client product funnel that was underperforming, and recommended improvements that led to a 28% increase in our free trial activation rate for a specific segment.

Liberty Mutual Insurance Company, Boston, Massachusetts / Portsmouth, NH

Product Manager (UX & Product Management) 5/2019 – 03/2020

Directed user research activities including designing and developing new products and training +500 team members. Collaborated with IDEO designers on a project exploring IoT and on-demand insurance.

Pioneered innovation and product management design within IT. Grew team from 1 to 17 employees while personally developing 5 new products.

Facilitated creation and launch of internal hackathons, demo days, tinker time, science fairs, and other innovation events, leading to over 500 new product ideas & product plans.

Established and led 6 innovation communities, leading 15 innovation facilitators to train 15,000 employees in innovation techniques while shifting corporate culture towards ideation and learning.

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Education and Credentials

University of Massachusetts – Charlton Business School, Dartmouth, Massachusetts

Business Administration (BA), Concentration in Management

Certifications

Certified Product Manager, AIPMM (in progress)

Agile Certified Practitioner, Project Management Institute (2021)

Product Analysis and Product Led-Growth, Gainsight PX (2022)

Business Analysis and Process Management, Product School (2022)

Skills (for ATS only): pricing, placement, functionality, strategy, marketing, launch, growth, plan, develop, launch

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