JEAN-LUC

RUGAMBWA

NTWALI

adxzum@r.postjobfree.com

647-***-****

Edmonton, Canada T6L 6L8

Experienced support worker dedicated to offering superior skills in providing support to clients within business environments to deliver comprehensive administrative assistance . Multitasker dedicated to supporting team objectives to facilitate top-tier quality care. Quickly resolving issues, handling conflicting priorities and remaining flexible while striving to exceed organizational goals.

PROFESSIONAL SUMMARY

RBC Royal Bank - Personal Banking Advisor

Edmonton, AB • 12/2022 - Current

Nova Networks - Tech Support/Customer Service Representative Ottawa, ON • 01/2022 - Current

WORK HISTORY

Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.

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Developed and maintained strong customer relationships, providing exceptional service and advice.

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Generated reports and analysis of customer data to identify trends and potential business opportunities.

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• Processed customer payments and account setup charges. Educated customers on features and benefits of banking products and services.

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Developed and implemented strategies to reduce risk and increase profitability.

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Built and maintained portfolio of loans to meet established goals and objectives.

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• Opened, closed, and updated accounts for customers. Answered customer questions and explained available services such as deposit accounts, bonds, and securities.

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Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.

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• Activated new accounts and issued customer identification numbers. Verified customer identity and reviewed documentation for accuracy.

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• Monitored accuracy of customer information in system.

• Tracked and processed customer account requests and applications. Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Provided primary customer support to internal and external customers.

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• Collected and analyzed customer information to prepare product or SKILLS

P>Health group home and care

experiences

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• P>Team player

P>Superior organization and

prioritization

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• P>Technical support knowledge

• P>Life support technique skills

• P>CPR/ First aid

• P>Speak English and French

P>Technical support and

assistance

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• P>Microsoft

• P>Ivanti

• P>CRM

• P>Technical knowledge

• P>Troubleshooting techniques

• P>Excel

• P>Customer service awareness

• P>Technical issues analysis

• Opening and Closing Procedures

• Client Rapport-Building

• Analyzing Data

• Customer Satisfaction

Niagara College

Welland, ON

Master of Arts: International

Business Management

Anhui University of Technology

China

Bachelor of Science: Software

EDUCATION

Engineering

CERTIFICATIONS

• CPR/first aid

• Bachelor in software

• Diploma In arts

Line One - Tech Support

Halifax, NS • 01/2021 - 03/2022

group home - Transition Group Home

Edmonton, AB • 05/2020 - 01/2022

Ford - Customer Service Representative

Edmonton, AB • 03/2018 - 11/2020

service reports.

Offered advice and assistance to customers, paying attention to special needs or wants.

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Responded to customer requests for products, services and company information.

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Answered customer telephone calls promptly to avoid on-hold wait times.

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• Updated account information to maintain customer records. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

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Collaborated with vendors to locate replacement components and resolve advanced problems.

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Removed malware, ransomware and other threats from laptops and desktop systems.

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Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

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Patched software and installed new versions to eliminate security problems and protect data.

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Configured hardware, devices and software to set up work stations for employees.

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Explained technical information in clear terms to promote better understanding for non-technical users.

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• I assist youth, elders and adults with various special needs

• Provide special care to adult

• I maintain confidentiality according to the client Provided primary customer support to internal and external customers.

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• Recorded account information to open new customer accounts. Offered advice and assistance to customers, paying attention to special needs or wants.

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Responded to customer requests for products, services and company information.

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Answered customer telephone calls promptly to avoid on-hold wait times.

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Collected and analyzed customer information to prepare product or service reports.

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• Recommended products to customers, thoroughly explaining details. English

Full Professional

French

Full Professional

LANGUAGES

Chinese (Cantonese)

Limited Working

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