Customer Service Representative
Resume:
JEAN-LUC
RUGAMBWA
NTWALI
******@*****.***
Edmonton, Canada T6L 6L8
Experienced support worker dedicated to offering superior skills in providing support to clients within business environments to deliver comprehensive administrative assistance . Multitasker dedicated to supporting team objectives to facilitate top-tier quality care. Quickly resolving issues, handling conflicting priorities and remaining flexible while striving to exceed organizational goals.
PROFESSIONAL SUMMARY
RBC Royal Bank - Personal Banking Advisor
Edmonton, AB • 12/2022 - Current
Nova Networks - Tech Support/Customer Service Representative Ottawa, ON • 01/2022 - Current
WORK HISTORY
Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
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Developed and maintained strong customer relationships, providing exceptional service and advice.
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Generated reports and analysis of customer data to identify trends and potential business opportunities.
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• Processed customer payments and account setup charges. Educated customers on features and benefits of banking products and services.
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Developed and implemented strategies to reduce risk and increase profitability.
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Built and maintained portfolio of loans to meet established goals and objectives.
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• Opened, closed, and updated accounts for customers. Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
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Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
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• Activated new accounts and issued customer identification numbers. Verified customer identity and reviewed documentation for accuracy.
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• Monitored accuracy of customer information in system.
• Tracked and processed customer account requests and applications. Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Provided primary customer support to internal and external customers.
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• Collected and analyzed customer information to prepare product or SKILLS
P>Health group home and care
experiences
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• P>Team player
P>Superior organization and
prioritization
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• P>Technical support knowledge
• P>Life support technique skills
• P>CPR/ First aid
• P>Speak English and French
P>Technical support and
assistance
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• P>Microsoft
• P>Ivanti
• P>CRM
• P>Technical knowledge
• P>Troubleshooting techniques
• P>Excel
• P>Customer service awareness
• P>Technical issues analysis
• Opening and Closing Procedures
• Client Rapport-Building
• Analyzing Data
• Customer Satisfaction
Niagara College
Welland, ON
Master of Arts: International
Business Management
Anhui University of Technology
China
Bachelor of Science: Software
EDUCATION
Engineering
CERTIFICATIONS
• CPR/first aid
• Bachelor in software
• Diploma In arts
Line One - Tech Support
Halifax, NS • 01/2021 - 03/2022
group home - Transition Group Home
Edmonton, AB • 05/2020 - 01/2022
Ford - Customer Service Representative
Edmonton, AB • 03/2018 - 11/2020
service reports.
Offered advice and assistance to customers, paying attention to special needs or wants.
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Responded to customer requests for products, services and company information.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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• Updated account information to maintain customer records. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
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Collaborated with vendors to locate replacement components and resolve advanced problems.
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Removed malware, ransomware and other threats from laptops and desktop systems.
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Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
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Patched software and installed new versions to eliminate security problems and protect data.
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Configured hardware, devices and software to set up work stations for employees.
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Explained technical information in clear terms to promote better understanding for non-technical users.
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• I assist youth, elders and adults with various special needs
• Provide special care to adult
• I maintain confidentiality according to the client Provided primary customer support to internal and external customers.
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• Recorded account information to open new customer accounts. Offered advice and assistance to customers, paying attention to special needs or wants.
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Responded to customer requests for products, services and company information.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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Collected and analyzed customer information to prepare product or service reports.
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• Recommended products to customers, thoroughly explaining details. English
Full Professional
French
Full Professional
LANGUAGES
Chinese (Cantonese)
Limited Working
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