Isaiah Wanjohi

**** ** ***** ******* *** WA ● 425-***-****(cell), adxzua@r.postjobfree.com

Objective

Desire a position within a progressive company to expand and utilize my knowledge of Team Leadership, Project Management, Systems Administration and Customer Communications. To continuously learn, develop and improve.

Skill Set Background

- Project Management

- Change Management

- Team Management

- Windows Servers

- Server Imaging

- Application Deployment

Windows clustering

Skills Set

• Microsoft Server 2016, Server 2019, Server 2022

• Microsoft SQL Server installation

• Distribution experience in Lab inventory management

• Azure based VM and Application installation and Troubleshooting

•Experience in Microsoft Windows Operating Systems and troubleshooting both on and cloud

• Virtual Environments on-premises or cloud, including hybrid

• SQL server installation and able to ran basic queries

• Crystal Reports BI Reporting

•Good knowledge with Google Android, Apple iOS smart phone systems

• Front-end Web based applications with SQL backend

•Knowledgeable in Wi-Fi based communication

•Experience in running Remote desktop connections In Azure Cloud including troubleshooting and MFA

•Knowledgeable in Virtual Private Networking (VPN) remote connections

• Thermal Label Printers, setup, configuration, and troubleshooting

• Experience with Microsoft Internet Information Services (IIS), setup, configuration, and troubleshooting

to ran Skype for business Application

Windows XP, 8, 8.1, Win7, Win10 and Mac OS

Windows Server configuration,set-up 2008,2008R2,2012, 2012R2, 2016, 2016R2, 2019 and 2022

Microsoft Office Suite 2010,2013,2016, O365, Office for MAC 2011 and Microsoft Suite

Microsoft Office Communicator 2007, Lync 2010-2013, Skype for Business, Microsoft Teams

Smartphone deployment: iPhone, iPad and Blackberry with corporation email

Active Directory, 0365/Skype for business integration tools

Techease and MSE ticket tracking systems

Internet Explorer/Firefox/Google Chrome /Edge

Support Hyper-V and MS Virtual Machine Manager (SCVMM)

CERTIFICATIONS

A+ Certified

(MCITP): Core Solutions of Microsoft Lync Server 2013

(MCTS) Windows Server Virtualization, Configuration

(MCITP)Win 7 Enterprise Administrator

(MCITP) Win 7 Enterprise Desktop Engineer

Career Highlights

Microsoft Corporation - Redmond, Washington

March 2021-July 2022

AZURE Support Engineer for Cloud Services

*Azure Break Fix Team helping Customers with RDP Connectivity Issues, Active Directory, Storage Issues

*Cross group collaboration with other Azure groups

*Customer facing role with responsibilities involving contacting Customers

*Resolved Technical issues via Phone, E-Mail, Quick Assist

*Proficient in MS-Teams and SFB

*Windows clustering: Used in environment of own internal multiple involvement. Used for Installs, configures, and supports a windows HPC cluster to include rack management, networking, storage subsystems, provisioning system, authentication, workgroup management, scheduling, storage and research software installation/management

JAN 2018 – Dec 2018

SUPPORT IMAGING ENGINEER

INDEPENDENT CONTRACTOR

•Highly experienced in creating and maintaining OS image and application packages.

•Advanced technical understanding of hardware, drivers, Microsoft OS, software products and the software re-packaging/sequencing process.

•Experience with AD troubleshooting workstation/user policies.

•Strong System Administration experience, and advanced experience with SCCM.

• Change Management Process

•Coordination with Imaging and Packaging professionals for resolution of software distribution and installation issues

•Running Client Management Reports

•Builds and installs images for desktops and mobile platforms (laptops, tablets)

JULY 2012 -DEC 2017

AZURE / SKYPE FOR BUSINESS SERVER SUPPORT

Microsoft Corporation - Redmond, Washington

* Experience in Migrations, deployments of SFB 2015 deployment and integration with Microsoft Azure Cloud/0365

* Working as Cloud Administrator on Azure, involved in configuring and support of virtual machines, storage accounts, and resource groups.

* Remote login to Virtual Machines to troubleshoot, monitor, delete and deploy Skype for Business/Lync.

* Test Microsoft products, Lync/Skype for Business and Microsoft Teams for quality and interpret results to ensure products

Adhere to specifications, standards, and applicable codes.

* Create accurate and detailed reports of any problems found in applications, and present them to the proper department for

Correction.

* Worked as part a team of quality checkers and followed the required methods and report defects in a timely manner.

*Experience deploying and configuring Lync/Skype for Business and integration with Exchange/Office 365

* Managing Windows 2008, 2012 and 2016 servers, troubleshooting issues and working with different support teams.

* Used Power shell scripts to automate the processes and do migration of VM, involving copying and creating of VHDS in on Azure.

* Configuration of Test Labs to migrate the virtual machines from one subscription to another subscription.

* Managing day to day activity of the cloud environment, supporting test teams with their requirements.

* Creating Labs, Virtual Machines along with setting up policies and Azure images/Custom Images to deploy the network.

* Managing the tech ticketing system to resolve issues on the cloud environment with the cloud management third party team.

* Keeping end users informed at every step of the incident management process via e-mail, IM, phone and remotely

* Providing next level service for escalated customers while driving customer satisfaction and retention through solution of issues

* Effectively managing incoming inquiries while meeting performance standards

* Properly documenting and maintaining all customer related information within SLA

* Expert knowledge of perfmon, Fiddler, Wireshark, and internal diagnostic tools

* Deployed Skype for Business/Hybrid infrastructure with 0365 Integration

*Upgrade/migrate the Lync 2010, Lync 2013 environment to SFB 2015

* Responsible for monitoring and resolving Scom Alerts

* Experience in Migrations, deployments of Microsoft Lync Server 2010, Lync 2013 and SFB 2015 deployment

* Performed upgrades of Lync server 2010 to Lync Server 2013 including configuration, management and post upgrade verifications

* Did assessment and discovery of current Lync production environment to be upgraded

*Upgrade/migrate the Lync 2010, Lync 2013 environment to SFB 2015

* Responsible for monitoring and resolving Scom Alerts

* Troubleshoots, repairs and maintains lab systems and core servers

* Responsible for OS deployment win2K8R2 and windows server 2012, Sever 2012R2 and 2016

* Managed/deployed and maintained Hyper-V

* Executes manual and automated Lync test cases

* Provides Microsoft with weekly Lync status reports on work items, projects, lab/machine issues and configurations

* Works closely and maintain relationships with other Lync teams and customers

* Administer Lync SQL servers, IIS servers, file servers

Windows clustering: Used in environment of own internal multiple involvement. Used for Installs, configures, and supports a windows HPC cluster to include rack management, networking, storage subsystems, provisioning system, authentication, workgroup management, scheduling, storage and research software installation/management

August 2010 -July 2012

Remote and on premises Data Center Support Engineer

Hold four software and six hardware technical computer certifications

Extremely adept at presenting information to management and personnel

Reliable employee who responds immediately to all customer requests

Able to work comfortably across all levels of management

Extensive experience with large upgrade projects

Very strong part of any data center support team

Microsoft corporation -Redmond Washington

Microsoft Corporation - Redmond, Washington

Mobile PC Hardware Engineer

Responsible for testing all Global Client Hardware Standards for Pc’s/Desktops *

* Provided testing and support to other Tier 2/3 team(s) in the organization

Testing of PCs/Notebooks and Mobile devices was in the scope for testing *

Validated mobile PC hardware on XP, Vista and future software products *

Highly experienced with larger analog and IP-based KVM systems

Responsible for Installing, configuring and troubleshooting operating systems

Responsible for setting up and tearing down PCs/Notebooks, servers using WDS and ImageX

Provided timely and accurate test data allowing for escalation of bug and issues to OEM entities *

Executive Desktop Support

Provide executive support for CIO, CFO and various Level Executives including their Administrative Assistants. Handle any issue with their personal computers, printers, iPhones or iPads

Provided level II desktop support to site employees 2500 and remote users 3500

Work close with the network team on migrating users' mail boxes from Exchange 2003 to 2010 and setting up network printer Q or any related issue

Support user desktops, laptops, Blackberries, iPhones, iPads, HP local and network printers

Troubleshoot performance issues with Microsoft XP/7, Mac-OS, Office 2003-2010, O365, Symantec Endpoint Protection, Cisco Any Connect, Juniper Network Client, Cisco VPN, Microsoft SCCM/SMS client, Adobe Acrobat Suite and other in-house applications

Work with vendors on resolving hardware and software upgrade issues such as SAS, HP,

Use Active Directory tool to manage mailbox size, password resets, etc.

Provided Process Change and Improvements

Education

Bachelor of Science, Computer Science & Mathematics, Lemoyne-Owen College Memphis, TN 2002

Contact this candidate