Customer Service Data Entry

JESSICA BOONE

**** * ***** ******* ** Manila, Arkansas 72442 870-***-**** adxzu3@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional accustomed to a fast-paced work environment with 12 years of management experience. Guiding employees and clients with a cause and effect workplace environment with exceptional goals and accomplishments. Directing prompt attention to time sensitive tasks as well as ordinary day to day tasks that are necessary to accomplish workplace goals and duties. Completing necessary medical records, gathering accurate billing and financial information, and reviewing intake materials for accuracy and completeness.

●Accurate Data Entry; Knowledgeable Of Office Equipment And Procedures

●Communicate In A Clear And Concise Manner To Ensure Satisfactory Customer Service

●Function Independently or dependentWith Minimal Direction And Guidance

●TOMoMicrosoft Office / MS Excel MS Word MS Powerpoint Typing Speed: 65 WPM

●Well Mannered, Respectful, And Polite

●Professional Phone Etiquette

●Organization Skills

●Qualified Multi Tasking

●Responds Quickly To New And Unfamiliar Tasks Given At Hand, Even with most channels of communication are online

● the top two soft skills remain clear communication and interpersonal skills. The third skill that we reinforce through multiple exercises in our module is assertiveness. Assertive behavior is about finding a satisfactory solution to a customer’s problem, with a direct and honest approach.

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●To ensure that soft skills make an impression, it is critical that the customer executive is well-versed with the product and its features, and can answer the FAQs with elan.

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●Expanding the role of customer agents further, today’s businesses expect them to have some experience in handling crises too. On the positive side of this spectrum of skills, team-building is also a must-have competency. The future customer service department is not expected to work solo; collaborative teamwork within the business is the way to go..

Electronic Medical Records (EMR / EHR) Greenway Prime Suite EHR

KEY QUALIFICATIONS

Insurance Verification & Reimbursement Processing Medicare / Medicaid Government Payers Third Party Payers

Medical Billing Medical Office Medical Administrative Patient Registration

Medical Practice Management Systems Introduction to CPT & ICD-10 Coding Medical Terminology

Medical Records Management for Billing Specialist HIPAA Compliance

Interpersonal Communication Skills

Advance Math Skills

Adaptability to Technology

Some Sales Ability

Outstanding Customer Service Traits

Attention to Detail

Organized in Fast-paced environments

EDUCATION

Ultimate Medical Academy

Associate of Applied Science Degree in Health Sciences – Medical Office and Billing Communications Specialist, 2020

Arkansas Northeastern College

Associate of Applied Science Degree in Health Sciences-Nursing

PROFESSIONAL EXPERIENCE

Dollar Tree, Osceola, AR 72370

Cashier Greeting customers

●Totaling purchases

●Cleaning and maintaining a healthy environment

●Providing customers with the assistance they need

●Responsible for stocking freight

The Pill Peddler, Osceola, AR 72370 03/2020-07/2020

Customer Service Clerk

●Made sure patient’s medicines were filled correctly

●Stock any needed material such as bottles and lids

●Controlled register on a daily basis while operating a drive-through window

American Greetings, Osceola, AR 72370 01/2020-03/2020

Jitl 26

●Stripping stacks of cards into their individual pallet box

●Matching order and serial numbers for each card

●Loading cards into a slot to be packaged in a line

●Make sure the card is properly folded and center

Dewitt Hospital and Nursing Home – Dewitt, AR 07/2016 – 07/2017

Housekeeper

●Responsible for the general cleaning and upkeep of patient rooms

●Team-oriented and dedicated to ensuring highest standards were met

●Prioritized and organized work and followed through to ensure duties were accomplished

●Maintained confidentiality of client information

Food Giant Supermarket Inc. – Osceola, AR 11/2008 – 06/2016

Manager / Customer Service

●Evaluated employee job performance and conformance to regulations and recommended appropriate action

●Trained or instructed employees in job duties or company policies or arranged for training to be provided

●Discussed job performance problems with employees to identify causes and to work on resolving problems

●Interpreted and communicated work procedures and company policies to staff

●Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes

●Recruited, interviewed, and selected new employees and processed payroll

●Resolved customer complaints or answered customers' questions regarding policies and procedures

●Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems

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